HP Instant Ink - Manage your account

Change the payment method on your HP Instant Ink account.

Prepaid cards apply a prepaid value to your account that is used to pay your monthly bill before charging any remaining balance to your payment method. They can be combined or applied at any time.

1. Sign into your account:

   • Home / Home Office: Sign into your Instant Ink account

   • Business: Sign into your Instant Ink for Business account

2. Click HP Instant InkOverview.

3. Click Enter a Prepaid Code on the right side of the window.

4. Enter the key under the scratch-off area on the back of the prepaid card, exactly as it is printed.

View billing charges and print your invoice for any billing period.

1. Sign into your account:

   • Home / Home Office: Sign into your Instant Ink account

   • Business: Sign into your Instant Ink for Business account

2. Click HP Instant Ink Print and Payment History, then expand the Print and Payment History section.

3. Select the desired date, and then click Download for a specific bill, or Download All Invoices.

If your printing needs change, you can switch to a different monthly plan at any time.

1. Sign into your account:

   • Home / Home Office: Sign into your Instant Ink account

   • Business: Sign into your Instant Ink for Business account

2. Click HP Instant InkUpdate Plan.

3. Make sure the printer you are interested in is selected. Different printers qualify for different plans.

4. Select another plan from the list.

   Note:

   Certain plans are only offered to qualifying Instant Ink customers. The plans you qualify for appear in your Update Plan choices.

   • Any option on your current plan level, such as Instant Ink plus paper, changes automatically to the new plan level.

   • If you upgrade, you can choose whether the change is applied immediately or in the next billing cycle.

   • If you downgrade, your plan automatically changes on the first day of the next billing cycle. Your rollover maximum changes with your new plan, so you may lose rollover pages.

Change your shipping address from your HP Instant Ink account page.

To make it easier to match shipments to printers, Business Instant Ink customers can set a custom printer name and location for all printers, though this information currently appears only on the shipping labels for LaserJet 3000 and 4000 series printers.

1. Sign into your Instant Ink for Business account .

2. Click Printers in the left menu, and then click on the printer name you would like to change.

3. Click the Actions pulldown menu, and then Edit Printer Name or Edit Printer Location.

Change your email address from your HP Instant Ink account page.

Business account administrators can add users or administrators on the account page.

1. Sign into your Instant Ink for Business account

2. Click Users in the left menu, then Invite.

3. Select the role, enter the email address of the individual, and click Add.

Instant Ink accounts are linked to the country/region of your HP account.

• To change the country/region for a printer in Instant Ink, add the printer to a different HP account that is in the desired country/region.

• Cancel the original Instant Ink account to prevent continued billing. Enrolling the printer in a new account does not automatically delete the old account.

• HP Instant Ink Platinum: The service is only available within the continental United States. If you move out of the service area, your subscription is cancelled and you may be charged an early cancellation fee.

Before you cancel, consider other plan options and be aware of what happens after cancellation.