Change your payment information

Change payment information for Home / Home Office

1. Sign into your Instant Ink account.

2. Click Account in the left menu, then Billing.

3. Click Change Payment Method to open the Billing details window.

4. Select a payment method, and then enter all payment information:

   • Credit/debit cards: enter card number, CVV, and expiration date, even if only the expiration date has changed.

   • Direct Debit: re-enter your IBAN number, even if it has not changed. Confirm other payment details.

   • PayPal: follow the on-screen instructions to link your PayPal account. Home / Home Office users cannot use PayPal during initial printer setup, but may switch to it later.

Change payment information for Business

1. Sign into your Instant Ink for Business account.

2. Open Account in the left menu, then Billing.

3. Expand the section for your current billing method and click Update Payment.

4. Select Business, and then enter your payment details.

   • Credit/debit cards: enter card number, CVV, and expiration date, even if only the expiration date has changed.

   • Direct Debit: re-enter your IBAN number, even if it has not changed. Confirm other payment details.

   • PayPal: follow the on-screen instructions to link your PayPal account.

Problems?

• If you see an error or continue to have payment issues with your account after updating your payment method, contact your card provider. New security measures may require you to validate subscription charges with your provider.

• If your account was suspended, we retry the charge after you update your payment method. It can take up to 30 minutes to resume printing.

• If you have more than one email address, make sure you are using the address associated with your Instant Ink account.

• If the Instant Ink account page is not loading, make sure you are using Google Chrome, Safari, or Microsoft Edge. Try refreshing the browser window.

• If you are logged in to the correct page, the URL in the browser address bar includes the term "hpsmart.com."

• If you do not see a navigation menu on the left side of the page, click the menu icon at the top left.

• If you still have problems, go to HP Instant Ink support for assistance:

  • Home / Home Office: HP Instant Ink support

  • Business: HP Instant Ink for Business support