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Cancel your account
Before you cancel, consider other plan options and be aware of what happens after cancellation.
HP Instant Ink support has solutions for service and technical issues and can explain other plan options that may better fit your needs. Please contact HP Instant Ink support before you cancel:
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Home / Home Office: HP Instant Ink support
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Business: HP Instant Ink for Business support
Cancelling Instant Ink service
If you cancel:
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You can continue printing with Instant Ink supplies until the end of your current billing cycle.
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At the end of the billing cycle, you must remove Instant Ink cartridges and purchase Original HP Ink or Toner directly from the retailer of your choice to continue printing. Instant Ink cartridges only work in enrolled printers.
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Your final monthly charge comes at the end of the billing cycle.
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The Paper Add-on service ends with your Instant Ink service.
To cancel:
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Sign into your account:
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Home / Home Office: Sign into your Instant Ink account
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Business: Sign into your Instant Ink for Business account
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Verify the serial number by selecting Overview, and then Printer Details in the Status area.
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Click HP Instant Ink, then Update Plan in the left menu.
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Scroll to Plan Details.
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Click Cancel my HP Instant Ink Subscription and then follow the prompts.
You receive an email confirmation immediately, and another at the end of the billing cycle.
Cancelling an HP Platinum printer subscription
If you decide to cancel your Platinum printer subscription, you can choose whether to keep or return your printer to HP.
A cancellation fee may apply, depending on how long the printer has been enrolled:
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Within 30 days of enrolling the printer, there is no cancellation fee if you return the printer to HP within 10 days of cancelling.
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Within one year, the early cancellation fee is the list price of the printer.
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Between one and two years, the cancellation fee is half the list price of the printer.
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After two years, there is no cancellation fee.
Sign into your Instant Ink account to cancel online, or contact HP Instant Ink Platinum Customer Care.
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United States
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