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HP Customer Support - Knowledge Base

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    Win10 - USB Printing broke post Windows update

    USB connected printers don't print / not recognized. Fix Win10 USB Print issue

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Cancel your account

Before you cancel, consider other plan options and be aware of what happens after cancellation.

Note:

HP Instant Ink support has solutions for service and technical issues, and can explain other plan options that may better fit your needs. Please go to HP Instant Ink support for assistance before you cancel.

If you cancel:

  • You can keep printing with Instant Ink cartridges until the end of your current billing cycle.

  • At the end of the current billing cycle, you must replace the Instant Ink cartridges with traditional cartridges from your favorite retailer in order to keep printing.

  • Because Instant Ink bills at the end of each billing cycle you still receive your final monthly charge, if applicable to your account.

To cancel:

  1. Sign in to your HP Instant Ink account

  2. Look for HP Smart at the top left of your account page:

    • If you see HP Smart on your account page:

      1. Click Instant InkChange Plan in the left menu.

      2. If you have more than one printer, make sure the printer you want to cancel is selected in the Select Printer box at the top of the screen. If you have more than one printer with the same model number, check by selecting Plan Overview, then clicking Printer Details in the Status area to see the printer's serial number.

    • If you do not see HP Smart on your account page:

      1. If you have more than one printer, make sure the printer you want to cancel is selected in the Select Printer box at the top of the screen.

      2. Click My AccountAccount Settings.

  3. Click Cancel my HP Instant Ink Subscription.

  4. Select a reason for canceling your subscription from the list, then click Next.

  5. Check the two boxes acknowledging the terms of cancellation, then click Cancel Enrollment.

  6. A blue Keep Enrollment button appears on the Change Plan page until your cancellation is finalized at the end of the current billing cycle. You can click this button to reinstate your account.

You receive an email confirmation of your cancellation request immediately, and a second cancellation confirmation email at the end of the billing cycle when your cancellation is finalized.


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Country/Region: Flag United States

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