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HP Customer Support - Knowledge Base

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  • Information
    Need Windows 11 help?

    Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Windows 11 Support Center

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Get an Instant Ink trial

When you enroll for the first time with a new printer, you might be eligible for a trial of HP Instant Ink.

  • To claim the trial that came with your printer, you must enroll during the eligibility period:

    • Home / Home Office: within 7 days of printer setup.

    • Business: within 14 days of printer setup.

  • During your trial, you can print up to the trial limit regardless of your plan.

  • You can change your plan at any time. If you change your plan during the trial, you are not charged.

  • There is currently no trial offer for the Paper Add-on service.

Want to make sure you received your ink or toner trial?

  1. Sign into your account:

  2. Click HP Instant Ink, then Overview in the left navigation menu.

  3. Make sure the printer you are interested in is selected.

  4. Your free months remaining are under Plan Details. Your free pages remaining during the month are in the Monthly Summary area.

Why was I charged during my ink or toner trial? You printed over the trial maximum pages. When you print over your monthly pages, you are billed for additional pages at an affordable rate.

Why do I have to provide a payment method or shipping address during the ink or toner trial?

  • If you print over the trial maximum pages, payment is required to continue printing.

  • A shipping address is required for delivery of the Welcome Kit and replenishment supplies.


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Country/Region: Flag United States

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