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HP Customer Support - Knowledge Base

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HP LaserJet M406, M407, M430, M431, M455, M480, E40040, E42540, E45028, E47528 - Critical Security Update message

Learn about a pop-up message regarding HP FutureSmart firmware on newly released printers.

The message Critical Security Update - Upgrade Firmware Now displays on the control panel of a newly released HP Enterprise or HP Managed printer running HP FutureSmart 5.0.

'Critical Security Update - Upgrade Firmware Now' message

The following description displays in the message:

A critical firmware update is available. Upgrade now by visiting www.hp.com/support/<printer_model> and downloading the firmware update from the website. Use a USB flash driver or the product EWS to install the new firmware.

What it means

The message displays on the control panel of newly released printers to encourage customers to update the printer firmware to ensure they have the latest security updates available in HP FutureSmart 5.1.

After the firmware is updated, the control panel message will no longer display.

This message is integrated into the current device firmware HP FutureSmart version 5.0 and will begin to display starting Feb 5, 2021 when the user either touches the control panel to wake the printer from sleep mode, or after the printer is restarted.

What do I do?

To close the message, touch OK and update the firmware at your earliest convenience.

If the message displays longer than 30 seconds, the message will move to the control panel Message Center. To clear the message from the Message Center, open the message and select OK and then update the firmware at your earliest convenience.

Applicable printers

  • HP LaserJet Enterprise M406dn

  • HP LaserJet Enterprise M407dn

  • HP LaserJet Enterprise MFP M430f

  • HP LaserJet Enterprise MFP M431f

  • HP Color LaserJet Enterprise M455dn

  • HP Color LaserJet Enterprise MFP M480f

  • HP LaserJet Managed E40040dn

  • HP LaserJet Managed MFP E42540f

  • HP Color LaserJet Managed E45028dn

  • HP Color LaserJet Managed MFP E47528f

Frequently Asked Questions

"Is this message from HP or has my printer been hacked?"

No. This is an authentic HP message that is included in the printer’s current version of firmware.

"The pop-up message states the new firmware contains a “Critical Security Update”. Does my printer have a security vulnerability?"

No. The current device firmware contains no known security vulnerabilities. The updated firmware provides additional printing features and updated security.

"Has HP accessed my printer remotely to display this message?"

No. This message is integrated into the current firmware timed to launch concurrently with the availability of the firmware update HP FutureSmart bundle version 5.1.

"Should I update my device to the HP FutureSmart bundle 5.1 version before certifying for my organization?"

Yes. The updated firmware provides additional printing features and updated security.

"On which HP printing models will the message occur?"

See the Applicable printers section.

"How can I be notified when HP product Security Bulletins are published?"

You can subscribe to HP security bulletins by visiting www.hp.com/go/alerts.


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