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HP Customer Support - Knowledge Base

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Find Windows 11 and Windows 10 support help. Click here

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Find the wireless network password or PIN to connect an HP printer

A wireless network password or PIN is often required to connect a printer or other type of wireless device to your Wi-Fi network.

Find the WPS PIN

Find and enter the WPS PIN to complete printer setup. You have a short time (90 seconds for most models) to enter the PIN before it expires.

Enter the WPS PIN for your printer prompt in Windows 10

After the WPS PIN prompt displays on the computer, look for a PIN on the printer control panel or the information sheet that printed during setup.
Enter the PIN, and then click Next to finish the setup.
If the PIN does not work, do one of the following:
- Use a different driver or method: Go to HP Software and Driver Downloads for more driver options, or use Apple AirPrint (macOS and OS X).
- Generate a new PIN: Restart your computer, and then go through the printer setup process again.
- Install the HP Smart app: Go to 123.hp.com (Android, iOS, iPadOS), HP Smart - Microsoft Store (Windows), or HP Smart - Mac App Store (macOS) to download the app, and then follow the instructions to connect the printer.

Find the wireless network password on the router

Look for the wireless network password on the router provided by your Internet Service Provider (ISP).

Find the product label on your router, typically located on the bottom or side.
Look for the password underneath or next to the Wireless Network Name or SSID. It might be labeled as Wireless Security Key/Password, Wi-Fi Password, Network Password, or Network Key.
If you cannot find the password or the password does not work, check any paperwork that came with the router or contact your ISP for additional help.

Find the wireless network password (Windows 10)

Use the wireless properties on a Windows computer to find the wireless network password.

In Windows, search for and open Wi-Fi Settings.
Under Related settings, click Change adapter options.
Right-click the name of your wireless network, and then click Status.
Under Connection, click Wireless Properties.
Click the Security tab, and then select the Show characters check box to show the password.

Find the wireless network password (Mac)

Use the Keychain Access application on a Mac to find the wireless network password.

Open Finder, and then click Go.
Click Utilities, and then double-click Keychain Access.
In the Keychains list, click Local Items.
In the Category list, click Passwords.
Double-click the name of your wireless network, and then click the Show password check box.
Enter the administrator password if prompted, and then click OK.

Find the wireless network password (Android)

Use the Share Wi-Fi feature to find the wireless network password on a mobile device with Android 10 and later.

On your mobile device, open the Wi-Fi menu, and then tap Saved networks.
Select a network from the list.
Tap Share, and then enter your password or PIN.
Find the Wi-Fi password underneath the QR code.

Find the wireless network password (iOS, iPadOS)

Use the iCloud Keychain Sync feature to find the wireless network password on a mobile device with Apple iOS or iPadOS.

Note:

A Mac is required to complete these steps. If you do not have access to a Mac, contact the owner of the network or Internet Service Provider (ISP) for additional help.

On your mobile device, open the iCloud settings, tap Keychain, and then tap iCloud Keychain to turn it on.
Open Settings, and then tap Cellular.
Tap Personal Hotspot, and then tap Personal Hotspot or Allow others to join to turn it on.
Tap Back, and then tap Wi-Fi Password.
Write down the hotspot password or change it to one that is easier to remember.
On your Mac, open the Wi-Fi network menu, and then connect to your personal hotspot.
Open Finder, and then click Go.
Click Utilities, and then double-click Keychain Access.
In the Category list, click Passwords.
Double-click the name of the wireless network from your mobile device, and then select the Show password check box.
Enter the administrator password if prompted, and then click OK.

Frequently asked questions (FAQs)

Still have a question? Find additional answers and help.

How do I reconnect my printer after a router or network password change?

When your Wi-Fi network name or password is changed, you need to reconnect your printer to the network using the new login credentials.

Reconnect the printer from the wireless settings on the control panel (if available), use Wi-Fi protected setup (WPS) with supported routers, or install the HP Smart app for a guided setup.

Go to HP printers - Wireless connection is lost after router or network settings change for more information and additional methods to connect to the network.

Can I print over a public or business wireless network?

In most cases, wireless printers cannot print over a public (open) or business network, such as a college or hotel. As a workaround, use a direct connection to print, such as USB or Wi-Fi Direct.

If you want to connect to a business network, contact the owner or manager to get the wireless password for your computer or mobile device. Some locations use a public network that does not require a password, such as a library or coffee shop, but they do require accepting terms and conditions before giving you internet access.

Why can't I connect my wireless printer or print over the network?

Check network issues and setup requirements if the printer is not found during software installs or when wireless print jobs fail.

Poor network connection: Move the printer and computer or mobile device closer to the wireless router, and then check if the signal quality improved. Try opening a website to see if the internet connection is working properly. If Wi-Fi is slow or intermittent, restart the router by disconnecting the power cord, waiting 15 seconds, and then reconnecting the cord.
Printer is off or in sleep mode: Touch the control panel menu or press the Power button to wake the printer and put it in a ready state. Sometimes the printer status might display Offline when it is actually ready.
Check the printer connection status: Make sure the wireless signal is on, and the printer is connected to the same network as your computer or mobile device. If your printer has a light next to a Wireless icon or button , make sure the light is on. If it is off or blinks the printer is disconnected from the network.
Reconnect the printer to the network: Place the printer within range of the Wi-Fi router signal, and then connect it to the network.
- Printers with a touchscreen control panel: Open the Setup, Network, or Wireless settings menu, select Wireless Setup Wizard, and then follow the instructions to select the network name and enter the password.
- Printers without a touchscreen control panel: Press and hold the Wireless button for five seconds or until the wireless light starts to flash. Within two minutes, press and hold the WPS (Wi-Fi Protected Setup) button on the router until the connection process begins. The printer wireless light stops flashing when the connection completes.
- HP Deskjet 6000 and 6400, ENVY 6000 and 6400, and Tango printers: Press and hold the Wi-Fi button and the Power button on the back of the printer for five seconds until the blue bar flashes. Within two minutes, press and hold the WPS button on the router until the connection process begins. The blue bar stops flashing when the connection completes.
Restart devices: Restart the printer and the computer or mobile device to clear possible error conditions.
Print a Wireless Test Report: Search the HP Customer Support website for your printer model, and then search for self test page to find the document on how to print and evaluate the report.
Enable Bluetooth on your device during printer setup (Android, iOS only): The HP Smart app uses Bluetooth to help locate the printer and set up the wireless connection to the network.

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