Error:

Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions.

hp-support-head-portlet

Actions

HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions

hp-share-print-widget-portlet

Actions

Information

Think you need a hardware repair or want to check repair status? Try our HP repair center

Information

Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

Information

Audio or sound issues? Try our automated HP Audio check!

hp-concentra-wrapper-portlet

Actions

Find the wireless network password or PIN to connect an HP printer

A wireless network password or PIN is often required to connect a printer or other type of wireless device to your Wi-Fi network.

Find the WPS PIN

Find and enter the WPS PIN to complete printer setup. You have a short time (90 seconds for most models) to enter the PIN before it expires.

Enter the WPS PIN for your printer prompt in Windows 10

After the WPS PIN prompt displays on the computer, look for a PIN on the printer control panel or the information sheet that printed during setup.
Enter the PIN, and then click Next to finish the setup.
If the PIN does not work, do one of the following:
- Use a different driver or method: Go to HP Software and Driver Downloads for more driver options, or use Apple AirPrint (macOS and OS X).
- Generate a new PIN: Restart your computer, and then go through the printer setup process again.
- Install the HP Smart app: Go to 123.hp.com (Android, iOS, iPadOS), HP Smart - Microsoft Store (Windows), or HP Smart - Mac App Store (macOS) to download the app, and then follow the instructions to connect the printer.

Find the wireless network password on the router

Look for the wireless network password on the router provided by your Internet Service Provider (ISP).

Find the product label on your router, typically located on the bottom or side.
Look for the password underneath or next to the Wireless Network Name or SSID. It might be labeled as Wireless Security Key/Password, Wi-Fi Password, Network Password, or Network Key.
If you cannot find the password or the password does not work, check any paperwork that came with the router or contact your ISP for additional help.

Find the wireless network password (Windows 10)

Use the wireless properties on a Windows computer to find the wireless network password.

In Windows, search for and open Wi-Fi Settings.
Under Related settings, click Change adapter options.
Right-click the name of your wireless network, and then click Status.
Under Connection, click Wireless Properties.
Click the Security tab, and then select the Show characters check box to show the password.

Find the wireless network password (Mac)

Use the Keychain Access application on a Mac to find the wireless network password.

Open Finder, and then click Go.
Click Utilities, and then double-click Keychain Access.
In the Keychains list, click Local Items.
In the Category list, click Passwords.
Double-click the name of your wireless network, and then click the Show password check box.
Enter the administrator password if prompted, and then click OK.

Find the wireless network password (Android)

Use the Share Wi-Fi feature to find the wireless network password on a mobile device with Android 10 and later.

On your mobile device, open the Wi-Fi menu, and then tap Saved networks.
Select a network from the list.
Tap Share, and then enter your password or PIN.
Find the Wi-Fi password underneath the QR code.

Find the wireless network password (iOS, iPadOS)

Use the iCloud Keychain Sync feature to find the wireless network password on a mobile device with Apple iOS or iPadOS.

Note:

A Mac is required to complete these steps. If you do not have access to a Mac, contact the owner of the network or Internet Service Provider (ISP) for additional help.

On your mobile device, open the iCloud settings, tap Keychain, and then tap iCloud Keychain to turn it on.
Open Settings, and then tap Cellular.
Tap Personal Hotspot, and then tap Personal Hotspot or Allow others to join to turn it on.
Tap Back, and then tap Wi-Fi Password.
Write down the hotspot password or change it to one that is easier to remember.
On your Mac, open the Wi-Fi network menu, and then connect to your personal hotspot.
Open Finder, and then click Go.
Click Utilities, and then double-click Keychain Access.
In the Category list, click Passwords.
Double-click the name of the wireless network from your mobile device, and then select the Show password check box.
Enter the administrator password if prompted, and then click OK.

Frequently asked questions (FAQs)

Still have a question? Find additional answers and help.

How do I reconnect my printer after changing my router or network password?

When you change your Internet Service Provider (ISP), purchase a new router, or change the network name or password, you must manually reconnect the printer to the wireless network.

Connect the printer to the wireless network (printers with a touchscreen)

Use the Wireless Setup Wizard from the printer control panel to connect your printer to your local Wi-Fi network.

Place the printer near the Wi-Fi router.
Make sure paper is loaded in the main tray, and then turn on the printer.
On the printer, select Restore Network Defaults from the Wireless, Settings , or Restore Settings menu.
Get the network name and password. Go to Find Your Wireless WEP, WPA, WPA2 Password for more information.
Select Wireless Setup Wizard from the Wireless, Settings, or Network Setup menu.
Select the name of your wireless network, and then enter the password.

Note:
If the Wireless Setup Wizard is not listed, select Wi-Fi Protected Setup or WPS, select Push Button, and then follow the steps to connect to the network.

Connect the printer to the wireless network (printers without a touchscreen)

For printers without a display, use Wi-Fi Protected Setup (WPS), HP Smart, or temporarily connect a USB cable to set up the wireless connection.

If one method does not work, try another method.

Connect the printer using Wi-Fi Protected Setup (printers without a touchscreen)

Use the Wi-Fi Protected Setup (WPS) button on your router to connect the printer to your wireless network.

Place the printer near the Wi-Fi router.
Make sure paper is loaded in the main tray, and then turn on the printer.
On the printer control panel, press and hold the Wireless button for at least 5 seconds or until the light starts blinking. For Tango printers, press and hold the Wireless and Power buttons on the rear of the printer until the blue bar flashes.
Within two minutes, press and hold the WPS button on the router until the connection process begins.
Wait for the light on the printer to stop blinking.

Connect the printer using the HP Smart app

Use the HP Smart app to connect the printer to your wireless network.

Open the HP Smart app. If you do not have HP Smart, download it from 123.hp.com or your app store.
Prepare the printer for a wireless network connection.
- For most HP printers without a control panel menu: Press and hold the Wireless and Cancel buttons until the Wireless and Power lights blink.
- For HP Envy 6000, Pro 6400, DeskJet Plus IA 6000, and 6400 All-in-One printers: Press and hold the Wireless button on the back of the printer for five seconds until the Edge lighting flashes purple. It might take several attempts before the lighting flashes.
- For HP Tango printers: Press and hold the Wireless button on the back of the printer for five seconds until the front light flashes blue.
- For HP Laser (not LaserJet) printers: Press and hold the Wireless button until the Attention light blinks. The printer might restart.
Within two hours, follow the guided steps in the HP Smart app to add the printer and set up the wireless connection.

Connect the printer with a temporary USB connection

Use a temporary USB connection from your computer to your printer to connect the printer to your wireless network.

Note:

HP Tango printers do not support setting up a wireless network connection with a USB cable.

Connect the printer with a temporary USB connection (Windows)

Temporarily connect the printer to the computer with a USB cable, and then change the connection to wireless in HP Printer Assistant.

Search Windows for HP, and then click your printer name from the list of results. If the printer software is not installed on your computer, go to 123.hp.com to download and install it.
Click the Utilities tab.
Click Printer Setup & Software, and then click Reconfigure Wireless Settings.
Follow the instructions to change the wireless settings.
When prompted, connect the USB cable and type the WEP or WPA key (network password).

If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password (Windows).

Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

Connect the printer with a temporary USB connection (Mac)

Temporarily connect the printer to the Mac with a USB cable, and then change the connection to wireless in HP Utility.

Connect a USB cable to the USB port on the rear of the printer and to the computer.
Click the Apple icon, and then click System Preferences.
Depending on your OS version, click Print & Scan or Printers & Scanners.
Click the Plus sign, and then click Add Printer or Scanner.
Click the name of your printer with USB under Kind.
Select the name of your printer from the Use menu, and then click Add.
Click the name of your printer, and then click Options & Supplies.
Click Utility, and then click Open Printer Utility.
In HP Utility, click Wireless Setup.
Make sure your network displays in the Confirm Wireless Settings window, and then click Continue to complete the wireless configuration.
If your network does not display on the Confirm Wireless Settings window, connect to the correct network.
1. Select No, I want to choose another network, and then click Continue.
2. Select your wireless network from the list or type your network SSID in the Wireless Network Name field, and then type your network password in the Password field.
  
  If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password.
3. Click Continue.
After the network connection is configured, click Done, and then disconnect the USB cable from the printer and the computer.

Once the printer connects to the wireless network, the Wireless light on the control panel turns on solid.
In the Printers & Scanners or Print & Scan window, click the name of your printer, click the Minus sign, and then delete the USB installed printer.
Click the Plus sign, and then click Add Printer or Scanner.
Click the name of your printer with the text Bonjour listed under Kind, click the Use or Print Using box, and then select the name of your printer in the pop-up menu.
Click Add to add the printer to the list.

Can I print over a public or business wireless network?

In most cases, wireless printers cannot print over a public (open) or business network, such as a college or hotel. As a workaround, use a direct connection to print, such as USB or Wi-Fi Direct.

If you want to connect to a business network, contact the owner or manager to get the wireless password for your computer or mobile device. Some locations use a public network that does not require a password, such as a library or coffee shop, but they do require accepting terms and conditions before giving you internet access.

Why can't I connect my wireless printer or print over the network?

Check network issues and setup requirements if the printer is not found during software installs or when wireless print jobs fail.

Poor network connection: Move the printer and computer or mobile device closer to the wireless router, and then check if the signal quality improved. Try opening a website to see if the internet connection is working properly. If Wi-Fi is slow or intermittent, restart the router by disconnecting the power cord, waiting 15 seconds, and then reconnecting the cord.
Printer is off or in sleep mode: Touch the control panel menu or press the Power button to wake the printer and put it in a ready state. Sometimes the printer status might display Offline when it is actually ready.
Check the printer connection status: Make sure the wireless signal is on, and the printer is connected to the same network as your computer or mobile device. If your printer has a light next to a Wireless icon or button , make sure the light is on. If it is off or blinks the printer is disconnected from the network.
Reconnect the printer to the network:
- Printers with touchscreens: Open the Wireless Setup Wizard from the Wireless, Settings, or Network Setup menu. Select your network name, and then enter the password to complete the connection.
- Printers without touchscreens: Press and hold the Wireless button on the printer until the light starts blinking. Within two minutes press and hold the WPS button on the router. The light on the printer stops flashing when the connection completes.
Restart devices: Restart the printer and the computer or mobile device to clear possible error conditions.
Print a Wireless Test Report: Search the HP Customer Support website for your printer model, and then search for self test page to find the document on how to print and evaluate the report.
Enable Bluetooth during printer setup (Android, iOS only): The HP Smart app uses Bluetooth to help locate the printer and set up the wireless connection to the network.

hp-feedback-input-portlet

Actions

hp-feedback-banner-portlet

Actions

hp-country-locator-portlet

Actions

Country/Region: Flag

United States

hp-detect-load-my-device-portlet

Actions

hp-hero-support-search

Actions

Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update"