HP PCs - Troubleshooting wireless mouse issues

Check a wireless mouse for power and connection issues if it uses a USB receiver that plugs into a port or is built into the computer.

1. Look for and remove any packaging tabs from the mouse. Tabs prevent the device from receiving power.

   

2. If your mouse has an On/Off switch, make sure it is set to On.

   

3. If the mouse does not turn on, recharge the battery by connecting the charging cable to a power source, such as a USB charging port on the computer or an external USB power adapter. If the mouse uses replaceable batteries, install new ones.

4. Locate the USB receiver for the device. It may be inserted in a USB port on the computer, or in the original packaging. Some HP Touch and All-in-Ones come with the USB receiver preinstalled in the computer. Or look for a storage container for the receiver inside the mouse.

   

5. Make sure the receiver is inserted in a USB port on the computer. A USB hub might not provide enough power for your device to connect properly.

6. Turn off any other wireless devices that you are not using, including Bluetooth devices.

7. Move the mouse closer to the wireless receiver, usually within 30 cm (1 ft).

8. Make sure there are no objects between the mouse and the wireless receiver. Objects such as TVs, cordless phones, or speakers can weaken wireless signals.

9. Reset the USB receiver connection. Remove the receiver from the port, wait 10 seconds, and then reconnect it to another port on the computer. HP recommends reconnecting it to a port on the opposite side of the computer.

   Note:

   If you think that the USB receiver has unpaired from the mouse, see the device documentation for instructions to re-pair the USB receiver and the mouse.

10. If the connection fails, try setting up the mouse with a different computer to determine if there is an issue with the port on the main computer.

Check a wireless mouse for connection and power issues if it uses Bluetooth to connect to the computer.

1. Look for and remove any packaging tabs from the mouse. Tabs prevent the device from receiving power.

   

2. If the mouse has an On/Off switch, make sure it is set to On.

   

3. If the mouse does not turn on, recharge the battery by connecting the charging cable to a power source, such as a USB charging port on the computer or an external USB power adapter. If the mouse uses replaceable batteries, install new ones.

4. In Windows, search for and open Bluetooth and other devices settings.

   

5. Make sure Bluetooth is set to On.

6. If the mouse is not listed, place it in pairing mode according to the instructions provided by the manufacturer, and then click Add Bluetooth or other device to pair it.

   For more information, go to HP PCs - Troubleshooting a Bluetooth connection.

If there is an issue with mouse tracking, try using the mouse on a different surface and clean the lens.

1. Change the mouse surface. Make sure the mouse is on a nontransparent, flat surface, such as a mouse pad or a white piece of paper. The device might not work on glass, grooved, translucent, or reflective surfaces.

2. Clean the plastic tracking lens. Dirt or fingerprint buildup can cause tracking issues. Use a damp cloth or cotton swab to clean the lens on the underside of the mouse.

If the mouse pointer moves too slow, is difficult to see, or the double-click is slower than expected, change the mouse settings.

1. In Windows, search for and open Mouse settings.

2. Select Additional mouse options.

3. On the Mouse Properties window, select a tab for the settings you want to change.

   • Buttons: Customize the left and right buttons, change the double-click speed, or highlight items without holding down the mouse button.

   • Pointers: Change the pointer schemes or select a visual style for the pointer.

   • Pointer Options: Change the pointer speed, default behavior, or visibility.

   • Wheel: Customize the vertical or horizontal scrolling of the mouse wheel.