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HP PCs - How to Power Reset Your Computer
Perform a power reset (or hard reset) to clear information from the computer's memory without erasing personal data.
Power reset a laptop with removable battery
Perform a power reset on your notebook with a removable battery.

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Turn off the computer, and then unplug the power cord.
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Disconnect any peripheral devices, and then remove the computer from any port replicator or docking station.
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Remove the battery from the computer.
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With the battery and power cord unplugged, press and hold the Power button for approximately 15 seconds.
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After you drain the capacitors, re-insert the battery, and then plug in the power cord. Leave peripheral devices disconnected.
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Turn on the computer.
Power reset a notebook with a non-removable battery
Perform a power reset (or hard reset) of your notebook to clear information from the computer memory without erasing personal data.

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Turn off the computer.
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Disconnect the AC adapter.
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Remove any discs from the disc drive.
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Remove memory cards from the card reader slot.
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Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.
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With the AC adapter unplugged, press and hold the power button for approximately 15 seconds.
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Reconnect the AC adapter, and then turn on the computer.
Determine if Windows starts
Determine if Windows starts as expected after a power reset (or hard reset).
The computer starts normally after power reset
Use automated tools to update your computer if Windows starts normally after a power reset (or hard reset).
Run Windows Update
Update your Windows 11 or Windows 10 computer using Windows Update.

Update the PC with HP Support Assistant
Use HP Support Assistant to find and install updates, including BIOS updates, for your computer with Windows.
The computer does not start normally after power reset
Use automated tools to diagnose your computer if Windows does not start normally after a power reset (or hard reset).
Run an HP diagnostic if the computer freezes after a reset
Use automated tools from HP to diagnose your computer.
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Open a web browser, and then go to Diagnostic Tools - Computer locks up or freezes.
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Follow the instructions to install and run the tool.
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