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HP Customer Support - Knowledge Base

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Information

Need Windows 11 help?
Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Windows 11 Support Center

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HP PCs - How to Power Reset Your Computer

Perform a power reset (or hard reset) to clear information from the computer's memory without erasing personal data.

Power reset a laptop with removable battery

Perform a power reset on your notebook with a removable battery.

Turn off the computer, and then unplug the power cord.
Disconnect any peripheral devices, and then remove the computer from any port replicator or docking station.
Remove the battery from the computer.
With the battery and power cord unplugged, press and hold the Power button for approximately 15 seconds.
After you drain the capacitors, re-insert the battery, and then plug in the power cord. Leave peripheral devices disconnected.
Turn on the computer.

Power reset a notebook with a non-removable battery

Perform a power reset (or hard reset) of your notebook to clear information from the computer memory without erasing personal data.

Turn off the computer.
Disconnect the AC adapter.
Remove any discs from the disc drive.
Remove memory cards from the card reader slot.
Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.
With the AC adapter unplugged, press and hold the power button for approximately 15 seconds.
Reconnect the AC adapter, and then turn on the computer.

Determine if Windows starts

Determine if Windows starts as expected after a power reset (or hard reset).

The computer starts normally after power reset

Use automated tools to update your computer if Windows starts normally after a power reset (or hard reset).

Run Windows Update

Update your Windows 11 or Windows 10 computer using Windows Update.

In Windows, search for and open Check for updates.
If there are any available updates, they begin automatically.
Note:
To download and install optional updates, use the following instructions for your operating system:
- In Windows 11, select Advanced options > Optional updates, select the updates that you want to install, and then click Download & install.
- In Windows 10, select View all optional updates, select the updates that you want to install, and then click Download and install.
After the updates install, restart your computer when prompted.

Update the PC with HP Support Assistant

Use HP Support Assistant to find and install updates, including BIOS updates, for your computer with Windows.

In Windows, search for and open HP Support Assistant, or click the app icon in the taskbar.

If the app is not installed on your computer, download the latest version from the HP Support Assistant website.
On the My Dashboard tab, find your computer, and then click Updates.
Wait while HP Support Assistant analyzes the system.
After the analysis completes, select the listed updates, download and install the updates, and then follow any on-screen instructions.
If prompted, restart the computer, and then close the tool.