hp-support-head-portlet
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hp-contact-secondary-navigation-portlet
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HP PCs - Damage not covered by the HP Standard Limited Warranty
When damage to your computer is not the direct result of a manufacturing defect or failure, it might not be covered by the HP Standard Limited Warranty. The HP Standard Limited Warranty does not cover the following:
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Damage caused by attempts at self-repair or a non-authorized service provider
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Failure or damage resulting from misuse, abuse, accident, modification, unsuitable physical or operating environment, natural disasters, power surges, improper maintenance, or use not in accordance with the product information guide
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Failure of, or damage caused by, any third-party products, including those that HP might provide or integrate into the HP product at your request
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Any technical or other support, such as assistance with “how-to” questions and those related to product setup and installation
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Products or parts with an altered or missing identification label
Internal component damage not covered by warranty
The HP Standard Limited Warranty does not cover internal damage that is not the direct result of a manufacturing defect or failure.
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Damage to the motherboard
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Damaged, burnt, or corroded internal components
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Damage to DIMM or RAM sockets
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Missing pads on the motherboard
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Damage to component serial numbers
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Damage to pins
Examples of physical damage to the motherboard
Examples of physical damage to an internal component
Examples of corrosion on the motherboard
Example of scratch or cut trace on the motherboard
Example of DIMM or RAM socket damage
Examples of missing pads on the motherboard
Example of SSD serial number label damage
Examples of HDD serial number label damage
Example of burn damage on the processor
Example of bent pins on the processor
Example of bent pins on the motherboard
Hard drive and memory damage not covered by warranty
The HP Standard Limited Warranty does not cover hard drive or memory damage that is not the direct result of a manufacturing defect or failure.
Review the list and examples of hard drive or memory damage not covered by the warranty.
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Damage to the warranty seal, screw, or foil
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Damage to cable connectors or ports
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Damage to the panel
Examples of broken HDD warranty seals
Example of an HDD with a missing screw
Example of HDD foil damage
Examples of HDD cable port damage
Examples of RAM PCB damage
Example of HDD PCB damage
External port damage
The HP Standard Limited Warranty does not cover external port damage that is not the direct result of a manufacturing defect or failure. Damage not covered includes damage to pins or ports, and damage to cables.
Review examples of external port damage not covered by the warranty.
Examples of battery port damage
Examples of power cable damage
Examples of adapter port damage
Examples of adapter pin damage
Examples of adapter cable damage
Examples of DVI port damage
Example of HDMI port damage
Example of male serial port damage
Examples of VGA port damage
Example of PS/2 cable damage
Examples of Ethernet port damage
Example of Audio port damage
Examples of USB port damage
Keyboard and touchpad damage not covered by warranty
The HP Standard Limited Warranty does not cover keyboard and touchpad damage that is not the direct result of a manufacturing defect or failure. Damage not covered by the warranty includes key button damage, ejected keys, and cracking.
Examples of keyboard damage
Example of touchpad damage
External chassis, panel, hinge, and bezel damage
The HP Standard Limited Warranty does not cover external chassis, panel, hinge, and bezel damage that is not the direct result of a manufacturing defect or failure. Damage not covered by the warranty includes damage caused by dropping and damage caused by stretching or forcing components beyond their limits.
Review examples of external chassis, panel, hinge, and bezel damage not covered by the warranty.
Examples of Cover damage
Example of panel damage
Examples of hinge damage
Examples of bezel damage
hp-feedback-input-portlet
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hp-feedback-banner-portlet
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hp-country-locator-portlet
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United States
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