If your microphone doesn't work, the sound is too low, or other microphone audio issues occur, troubleshoot until the issue is resolved.
Make sure the microphone has power, is turned up, and correctly connected to the computer.
An old audio driver can cause devices to function incorrectly. Check for and install audio driver updates.
Running Windows Update installs operating system, software and driver updates that apply to your computer.
Update your Windows 11 or Windows 10 computer using Windows Update.
Update your Windows 8 or 7 computer using Windows Update.
The Windows audio troubleshooting tool automatically finds and fixes many computer issues.
If your microphone still doesn't work after trying the basic troubleshooting methods, try these advanced steps until the issue is resolved.
Adjust Windows sound settings so that the computer recognizes and works with the microphone. Test the microphone after each adjustment to see if the issue resolves.
Open Windows Sound settings to troubleshoot a microphone or other audio device.
Adjust sound settings so the computer detects and works with the microphone.
When troubleshooting, set the microphone as the default audio device.
Make sure the microphone volume is turned up and not muted when troubleshooting.
Sometimes turning off sound enhancements can resolve issues with the microphone.
Using a different default audio format might resolve the microphone issue.
Microphone problems can occur when running more than one application at a time. For example, talking on a headset while playing an online game.
When you install a new USB device that includes a microphone, such as a webcam, the new device might become the default audio recording device. You can change the default recording device in Windows.
If the microphone is not working with Skype, change the default microphone to resolve the issue.
With the Bang & Olufsen audio microphone, the microphone does not recognize or record voice unless the speaker is sitting directly in front of the computer. Change the input setting to resolve the issue.
If your computer does not detect the USB microphone, or the microphone does not work correctly, troubleshoot the USB connection and the USB ports on the computer. Test the microphone each time you make changes to see if the issue is resolved.
Before troubleshooting, disconnect all USB devices from the computer except a USB mouse and keyboard (if in use). This includes hubs, thumb drives, printers, and cameras.
Always follow the manufacturer instructions for disconnecting USB devices from the computer. Some USB devices must be turned off and/or ejected before they are disconnected from the computer. Other USB devices support the Windows Safely Remove Hardware feature.
Notebook computers: Use USB ports on the notebook itself. Do not use a USB port replicator (such as a docking station or USB hub).
Desktop computers: Use USB ports on the back of the computer (the ports attached directly to the motherboard).
If the USB device comes with software, follow the manufacturer instructions to install it.
Disconnect the USB device from the computer.
Install the software according to the manufacturer instructions.
Reconnect the USB device.
You might be able to troubleshoot the microphone problem using Device Manager. Depending on how your microphone displays in Device Manager, you might need to reinstall the driver or take some other action to resolve the issue.
In Windows, search for and open Device Manager, and then double-click Audio inputs and outputs to expand the list. Find your microphone in the list of devices to begin troubleshooting.
Your USB microphone could display in Device Manager by the name of the device, as Unknown Device, or Other Device. Also, the microphone might not display at all.
If your USB device is listed in Device Manager by its name, the USB ports and basic plug-and-play are working correctly. There is a physical problem with the device or there is an issue with the device drivers.
If your USB device is listed in Device Manager by its name, restarting the computer might resolve the issue.
Disconnect the USB device from the computer.
Restart the computer, and then reconnect the device.
If your USB device is listed in Device Manager by its name, reinstalling the manufacturer software might resolve the issue.
Disconnect the USB device from the computer.
Uninstall the device software.
Reinstall the software per the manufacturer instructions.
If your USB device is listed in Device Manager by its name, uninstalling and then reinstalling the device might resolve the issue.
If your USB device is listed in Device Manager as Unknown, a driver is not installed or is not set up correctly. To correct the problem, uninstall and reinstall the device driver.
If your USB device is listed in Device Manager as Other Device, the USB ports are working but device drivers need to be installed. To correct the problem, install the USB driver.
Disconnect the USB device from the computer, and then wait 20 seconds.
Install the driver per the manufacturer instructions.
Reconnect the device to the computer.
If your USB device does not display in Device Manager, Windows does not detect it. There might be a problem with the USB port or a USB root hub. To correct the problem, first try a different USB port. Then, if necessary configure or uninstall USB root hubs.
If Device Manager does not list your USB device, there might be a problem with the USB port. Connect the USB device to a different port on the computer.
Disconnect the device from the USB port on the computer.
Connect the device to a different USB port on the computer.
Wait 5 seconds, and then check Device Manager to see if the device name displays.
If the USB device does not display in Device Manager, there might be a power requirement issue. Check the USB root hub properties.
Uninstalling USB root hubs causes the computer to reinstall them when you restart the computer.
Some USB 2.0 devices do not work in USB 3.0 ports. To fix this, uninstall the USB 3.0 driver in Device Manager.