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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c08210488

Version: 1

HP ZBook G8 Mobile Workstations - Cannot detect VGA monitor after unplugging or plugging VGA cable from HP HDMI to VGA dongle

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 19-Apr-2022

Last updated : 19-Apr-2022

DESCRIPTION
The computer fails to detect VGA monitor after unplugging or plugging the VGA cable from the Wall-E dongle.

SCOPE
NVIDIA display platform with NVIDIA T1200 Laptop GPU
Wall-E Dongle: HP HDMI to VGA Adapter (H4F02AA)
Affected Systems:
  • HP ZBook Fury 15.6 inch G8 Mobile Workstation PC
  • HP ZBook Fury 15.6 inch G8 Mobile Workstation PC Configurable Material
  • HP ZBook Fury 17.3 inch G8 Mobile Workstation PC
  • HP ZBook Fury 17.3 inch G8 Mobile Workstation PC Configurable Material
  • HP ZBook Studio 15.6 inch G8 Mobile Workstation PC
  • HP ZBook Studio 15.6 inch G8 Mobile Workstation PC Configurable Material
Operating Systems:
  • Microsoft Windows 11
  • Microsoft Windows 10 21H2
  • Microsoft Windows 10 21H1
  • Microsoft Windows 10 20H2
  • Microsoft Windows 10 20H1 (Version 2004)
RESOLUTION
To work around the issue, disconnect and reconnect the adapter (not cable connected to it) from the system.

Hardware platforms affected : HP ZBook Fury 15.6 inch G8 Mobile Workstation PC, HP ZBook Fury 15.6 inch G8 Mobile Workstation PC Configurable Material, HP ZBook Fury 17.3 inch G8 Mobile Workstation PC, HP ZBook Fury 17.3 inch G8 Mobile Workstation PC Configurable Material, HP ZBook Studio 15.6 inch G8 Mobile Workstation PC, HP ZBook Studio 15.6 inch G8 Mobile Workstation PC Configurable Material

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA08210488

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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