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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c07067042

Version: 2

HP ENVY 15, Pavilion 13, 14, Spectre 13, 14, 15 x360 Convertible Laptop PCs - Display flickers While Using Microsoft Office

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 02-Apr-2021

Last updated : 02-Apr-2021

DESCRIPTION
The display panel flickers when using Microsoft Office. This occurs while using MS Word, Excel, and other Office applications.

SCOPE
The information in this document applies to the following:
Computers:
  • HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-eu0000 series
  • HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-es0000 series
  • HP Envy 15m-es0000 Convertible PC series
  • HP Envy 15m-eu0000 Convertible PC series
  • HP Pavilion 13-bb0000 Laptop PC series
  • HP Pavilion 14-dv0000 Laptop PC series
  • HP Spectre 13-aw0000 x360 Convertible PC series
  • HP Spectre 13-aw1000 x360 Convertible Laptop PC series
  • HP Spectre 13-aw2000 x360 Convertible Laptop PC series
  • HP Spectre 13-aw2000nf x360 Convertible Laptop PC series
  • HP Spectre 14-ea0000 x360 Convertible Laptop PC series
  • HP Spectre 15-eb0000 x360 Convertible Laptop PC series
  • HP Spectre 15-eb1000 x360 Convertible Laptop PC series
Operating Systems:
  • Microsoft Windows 10 20H2
  • Microsoft Windows 10 20H1 (Version 2004)
RESOLUTION
To resolve this issue, refer to the following link to download and install the March 29, 2021—KB5000842 (OS Builds 19041.906 and 19042.906) Preview update.

Hardware platforms affected : HP ENVY x360 15.6 inch 2-in-1 Laptop PC (Gidget) Configurable Material, HP ENVY x360 15.6 inch 2-in-1 Laptop PC (Mel) Configurable Material Module, HP Pavilion 13 Laptop PC (Able) Configurable Material, HP Pavilion 14 Laptop PC (Dezik) Configurable Material, HP Pavilion Laptop PC 13-bb0000, HP Pavilion Laptop PC 14-dv0000, HP Pavilion Laptop PC 14-dv1000, HP Spectre 13-aw0000 x360 Convertible PC series, HP Spectre 15-eb0000 x360 Convertible Laptop PC series, HP Spectre x360 13 Convertible Laptop PC (Rainer) Configurable Material, HP Spectre x360 14 Convertible PC (Wikus) Configurable Material, HP Spectre x360 14 Convertible PC 14-ea0000, HP Spectre x360 Convertible Laptop PC 13-aw1000, HP Spectre x360 Convertible Laptop PC 13-aw2000, HP Spectre x360 Convertible Laptop PC 13-aw2000nf, HP Spectre x360 Convertible Laptop PC 15-eb1000

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA07067042

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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