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HP Customer Support - Knowledge Base

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Components

Right
Left
Display
Keyboard area
Touchpad
Touchpad settings
Adjusting touchpad settings
Turning on the touchpad
Touchpad components
Lights
Button, speakers, and fingerprint reader
Special keys
Top cover
Bottom
Rear
Labels
Using a SIM card (select products only)
Determining the correct SIM card size for your computer
Inserting a nano SIM card
Using Tile (select products only)
Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work.

Right

Use the illustration and table to identify the components on the right side of the computer.
Identifying the right-side components
Right-side components and their descriptions
Component
Description
(1)
Battery light
When AC power is connected:
  • White: The battery charge is greater than 90 percent.
  • Amber: The battery charge is from 0 to 90 percent.
  • Off: The battery is not charging.
When AC power is disconnected (battery not charging):
  • Blinking amber: The battery has reached a low battery level. When the battery has reached a critical battery level, the battery light begins blinking rapidly.
  • Off: The battery is not charging.
(2)
USB Type-C® power connectors and Thunderbolt™ ports with HP Sleep and Charge
Connects an AC adapter that has a USB Type-C connector, supplying power to the computer and, if needed, charging the computer battery.
– and –
Connects a USB device, provides high-speed data transfer, and charges small devices (such as a smartphone), even when the computer is off.
note:
Use a standard USB Type-C charging cable or cable adapter (purchased separately) when charging a small external device.
– and –
Connects a display device that has a USB Type-C connector, providing DisplayPort™ output.
note:
Your computer might also support a Thunderbolt docking station.
(3)
HDMI port
Connects an optional video or audio device, such as a high-definition television, any compatible digital or audio component, or a high-speed High Definition Multimedia Interface (HDMI) device.
(4)
USB SuperSpeed port with HP Sleep and Charge
Connects a USB device, provides high-speed data transfer, and charges small devices (such as a smartphone), even when the computer is off.
note:
Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device.

Left

Use the illustration and table to identify the components on the left side of the computer.
Identifying the left-side components
Left-side components and their descriptions
Component
Description
(1)
USB SuperSpeed port with HP Sleep and Charge
Connects a USB device, provides high-speed data transfer, and charges small devices (such as a smartphone), even when the computer is off.
note:
Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device.
(2)
Audio-out (headphone)/Audio-in (microphone) combo jack
Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones.
  warning:
To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices.
To access this guide:
  1. Type HP Documentation in the taskbar search box, and then select HP Documentation.
note:
When a device is connected to the jack, the computer speakers are disabled.
(3)
Nano SIM card slot (select products only)
Supports a wireless subscriber identity module (SIM) card.
(4)
Security cable slot
Attaches an optional security cable to the computer.
note:
The security cable is designed to act as a deterrent, but it might not prevent the computer from being mishandled or stolen.

Display

Use the illustration and table to identify the display components.
Identifying the display components
Display components and their descriptions
Component
Description
(1)
WLAN antennas*
Send and receive wireless signals to communicate with wireless local area networks (WLANs).
(2)
Ambient light sensors (2)
Adjust the brightness of the display, depending on the ambient light.
(3)
Internal microphones (2)
Record sound.
(4)
Camera light(s)
On: One or more cameras are in use.
(5)
Camera
Allows you to video chat, record video, and record still images. Some cameras also allow a facial recognition logon to Windows, instead of a password logon.
note:
Camera functions vary depending on the camera hardware and software installed on your product.
(6)
User-proximity sensor
Uses facial recognition to monitor your presence in front of the computer to save power and add security. When you step away from the computer, the sensor puts the computer into the Sleep state. When you return to your computer, the sensor recognizes you and wakes the computer without a key press or mouse movement.
(7)
WWAN antennas (select products only)*
Send and receive wireless signals to communicate with wireless wide area networks (WWANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
  1. Type HP Documentation in the taskbar search box, and then select HP Documentation.

Keyboard area

Keyboards can vary by language.

Touchpad

The touchpad settings and components are described here.
Touchpad settings
You learn how to adjust the touchpad settings and components here.
Adjusting touchpad settings
Use these steps to adjust touchpad settings and gestures.
  1. Type touchpad settings in the taskbar search box, and then press enter.
  2. Choose a setting.
Turning on the touchpad
Follow these steps to turn on the touchpad.
  1. Type touchpad settings in the taskbar search box, and then press enter.
  2. Using an external mouse, click the Touchpad button.
    If you are not using an external mouse, press the Tab key repeatedly until the pointer rests on the touchpad button. Then press the spacebar to select the button.
Touchpad components
Use the illustration and table to identify the touchpad components.
Identifying the touchpad
Touchpad components and their descriptions
Component
Description
(1)
Touchpad zone
Reads your finger gestures to move the pointer or activate items on the screen.
(2)
Left touchpad button
Functions like the left button on an external mouse.
(3)
Near Field Communications (NFC) tapping area and antenna (select products only)
Allows you to wirelessly share information when you tap it with an NFC-enabled device.
(4)
Right touchpad button
Functions like the right button on an external mouse.

Lights

Use the illustration and table to identify the lights on the computer.
Identifying the top lights
Lights and their descriptions
Component
Description
(1)
Caps lock light
On: Caps lock is on, which switches the key input to all capital letters.
(2)
Privacy key light (select products only)
On: Privacy screen is on, which helps prevent side-angle viewing.
(3)
Mute light
  • On: Computer sound is off.
  • Off: Computer sound is on.
(4)
Microphone mute light
  • On: Microphone is off.
  • Off: Microphone is on.
(5)
Camera privacy light
  • On: The camera is off.
  • Off: The camera is on.
(6)
Power light
  • On: The computer is on.
  • Blinking (select products only): The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unnecessary components.
  • Off: Depending on your computer model, the computer is off, in Hibernation, or in Sleep. Hibernation is the power-saving state that uses the least amount of power.
(7)
Fn lock light
On: The fn key is locked.

Button, speakers, and fingerprint reader

Fingerprint readers can be located on the touchpad, on a side panel of the computer, or on the top cover below the keyboard.
Identifying the top buttons
Button, speakers, and fingerprint reader and their descriptions
Component
Description
(1)
Speakers (2)
Produce sound.
(2)
Power button
  • When the computer is off, press the button briefly to turn on the computer.
  • When the computer is on, press the button briefly to initiate Sleep.
  • When the computer is in the Sleep state, press the button briefly to exit Sleep (select products only).
  • When the computer is in Hibernation, press the button briefly to exit Hibernation.
note:
Pressing and holding down the power button results in the loss of unsaved information.
If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button for at least 4 seconds to turn off the computer.
To learn more about your power settings, see your power options.
  1. Right-click the Power meter icon and then select Power Options.
(3)
Fingerprint reader
Allows a fingerprint logon to Windows, instead of a password logon.
  1. Touch your finger to the fingerprint reader.
    note:
    To prevent fingerprint logon issues, make sure when you register your fingerprint that all sides of your finger are registered by the fingerprint reader.

Special keys

Use the illustration and table to identify the special keys.
Identifying the special keys.
Special keys and their descriptions
Component
Description
(1)
esc key
Displays system information when pressed in combination with the fn key.
(2)
fn key
Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys.
(3)
Windows key
Opens the Start menu.
note:
Pressing the Windows key again will close the Start menu.
(4)
Action keys
Execute frequently used system functions.
(5)
Fingerprint reader
Allows a fingerprint logon to Windows, instead of a password logon.
  1. Touch your finger to the fingerprint reader.
    note:
    To prevent fingerprint logon issues, make sure when you register your fingerprint that all sides of your finger are registered by the fingerprint reader.
(6)
Camera privacy key
Turns the camera off and on.
(7)
Power button
  • When the computer is off, press the button briefly to turn on the computer.
  • When the computer is on, press the button briefly to initiate Sleep.
  • When the computer is in the Sleep state, press the button briefly to exit Sleep (select products only).
  • When the computer is in Hibernation, press the button briefly to exit Hibernation.
note:
Pressing and holding down the power button results in the loss of unsaved information.
If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button for at least 4 seconds to turn off the computer.
To learn more about your power settings, see your power options.
  1. Right-click the Power meter icon and then select Power Options.

Top cover

Use the illustration and table to identify the top cover component.
Identifying the top cover component
Top cover component and its description
Component
Description
Internal microphones (2)
Record sound.

Bottom

Use the illustration and table to identify the bottom components.
Identifying the bottom components
Bottom components and their descriptions
Component
Description
(1)
Speakers (2)
Produce sound.
(2)
Vent
Enables airflow to cool internal components.
note:
The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

Rear

Use the illustration and table to identify the rear component.
Identifying the rear component
Rear components and its description
Component
Description
Vent
Enables airflow to cool internal components.
note:
The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

Labels

The labels affixed to the computer provide information you might need when you troubleshoot system problems or travel internationally with the computer. Labels might be in paper form or imprinted on the product.
note:
Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
  • Service label—Provides important information to identify your computer. When contacting support, you might be asked for the serial number, the product number, or the model number. Locate this information before you contact support.
    Your service label will resemble one of these examples. Refer to the illustration that most closely matches the service label on your computer.
    Identifying the Commercial service label for 2020
    Service label components
    Component
    (1)
    HP product name
    (2)
    Warranty period
    (3)
    Product ID
    (4)
    Serial number
    Identifying the service label
    Service label components
    Component
    (1)
    HP product name
    (2)
    Model number
    (3)
    Product ID
    (4)
    Serial number
    (5)
    Warranty period
    Identifying the service label
    Service label components
    Component
    (1)
    HP product name
    (2)
    Product ID
    (3)
    Serial number
    (4)
    Warranty period
  • Regulatory labels—Provide regulatory information about the computer.
  • Wireless certification labels—Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

Using a SIM card (select products only)

Use these instructions to insert a SIM card.
note:
You can damage the SIM card if you insert the wrong size card or insert it or the SIM card tray in the wrong direction. The card might also become stuck in the slot. Do not use SIM card adapters. To prevent damage to the SIM card or connectors, use minimal force when inserting or removing a SIM card.

Determining the correct SIM card size for your computer

Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your computer.
  1. Go to http://www.hp.com/support, and then search for your computer by product name or number.
  2. Select Product Information.
  3. Refer to the listed options to determine which card to purchase.

Inserting a nano SIM card

To insert a nano SIM card, follow these steps.
  1. Position the computer display-side up on a flat surface.
  2. Press in gently on the SIM card access tray to disengage the SIM lock, and the tray will pop out of the slot (1).
  3. Remove the tray (2) from the computer and insert the card (3).
  4. Replace the tray in the computer. Press in gently on the tray (4) until it is firmly seated.
    Inserting a nano SIM card
To remove the SIM card, press in gently on the SIM card access tray to disengage the SIM lock, and the tray will pop out of the slot. Remove the SIM card. Replace the tray in the computer and press in gently on the tray until it is firmly seated.

Using Tile (select products only)

Some computers include a Tile™ Bluetooth® device that can help find your computer even when it is off or in the Sleep state. The Tile device operates in combination with the Tile software on your computer.
note:
The limit of the Tile Bluetooth signal is approximately 76 m (250 feet).
To use the Tile features on your computer:
  1. Select the Start menu, and then select the Tile app.
  2. Follow the on-screen instructions to create a Tile account and activate your Tile features.

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