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HP Customer Support - Knowledge Base

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  • Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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Getting to know your computer

Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work.

Right side

Figure : Identifying the right-side components
Right-side components and their descriptions
Component
Description
(1)
Audio-out (headphone)/Audio-in (microphone) combo jack
Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones.
  warning:
To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices.
To access this guide:
  1. Select the Start button, select HP Help and Support, and then select HP Documentation.
note:
When a device is connected to the jack, the computer speakers are disabled.
(2)
USB Type-C port
Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides data transfer.
note:
Cables and/or adapters (purchased separately) may be required.
(3)
USB SuperSpeed ports (2)
Connect a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provide high-speed data transfer.
(4)
HDMI port
Connects an optional video or audio device, such as a high-definition television, any compatible digital or audio component, or a high-speed High-Definition Multimedia Interface (HDMI) device.
(5)
AC adapter and battery light
  • White: The AC adapter is connected and the battery is fully charged.
  • Blinking white: The AC adapter is disconnected and the battery has reached a low battery level.
  • Amber: The AC adapter is connected and the battery is charging.
  • Off: The battery is not charging.
(6)
Power connector
Connects an AC adapter.

Left side

Figure : Identifying the left-side components
Left-side components and their descriptions
Component
Description
(1)
Memory card reader
Reads optional memory cards that enable you to store, manage, share, or access information.
To insert a card:
  1. Hold the card label-side up, with connectors facing the computer.
  2. Insert the card into the memory card reader, and then press in on the card until it is firmly seated.
To remove a card:
  1. Pull the card out of the memory card reader.
(2)
Drive light (select products only)
  • Blinking white: The solid-state drive is being accessed.
(3)
Power light
  • On: The computer is on.
  • Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components.
  • Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

Display

Low blue light mode (select products only)

Your computer display is shipped from the factory in low blue light mode for improved eye comfort and safety. Also, low blue light mode automatically adjusts blue light emissions when you are using the computer at night or for reading.
  warning:
To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo.
Figure : Identifying the display components
Display components and their descriptions
Component
Description
(1)
WLAN antennas* (select products only)
Send and receive wireless signals to communicate with wireless local area networks (WLANs).
(2)
Internal microphones
Record sound.
(3)
Camera light
On: The camera is in use.
(4)
Camera
Allows you to video chat, record video, and record still images. Some cameras also allow a facial recognition logon to Windows, instead of a password logon.
note:
Camera functions vary depending on the camera hardware and software installed on your product.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide:
Select the Start button, select HP Help and Support, and then select HP Documentation.

Keyboard area

Touchpad

Touchpad settings

To adjust touchpad settings and gestures, or to turn off the touchpad:
  1. Type touchpad settings in the taskbar search box, and then press enter.
  2. Choose a setting.
To turn on the touchpad:
  1. Type touchpad settings in the taskbar search box, and then press enter.
  2. Using an external mouse, click the touchpad button.
– or –
  1. Press the Tab key repeatedly until the pointer rests on the touchpad button. Then press the spacebar to select the button.
Figure : Identifying the touchpad
Touchpad components and their descriptions
Component
Description
(1)
Touchpad zone
Reads your finger gestures to move the pointer or activate items on the screen.
(2)
Left control zone
Textured area that allows you to perform additional gestures.
(3)
Right control zone
Textured area that allows you to perform additional gestures.

Lights

Figure : Identifying the lights
Lights and their descriptions
Component
Description
(1)
Caps lock light
On: Caps lock is on, which switches the key input to all capital letters.
(2)
Mute light
  • On: Computer sound is off.
  • Off: Computer sound is on.

Button, vent, speakers, and fingerprint reader

Figure : Identifying the button, vent, speakers, and fingerprint reader
Button, vent, speakers, and fingerprint reader and their descriptions
Component
Description
(1)
Power button
  • When the computer is off, press the button to turn on the computer.
  • When the computer is on, press the button briefly to initiate Sleep.
  • When the computer is in the Sleep state, press the button briefly to exit Sleep (select products only).
  • When the computer is in Hibernation, press the button briefly to exit Hibernation.
note:
Pressing and holding down the power button results in the loss of unsaved information.
If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer.
To learn more about your power settings, see your power options:
  1. Right-click the Power icon, and then select Power Options.
(2)
Speakers (2)
Produce sound.
(3)
Vent
Enables airflow to cool internal components.
note:
The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
(4)
Fingerprint reader (select products only)
Allows a fingerprint logon to Windows, instead of a password logon.
  1. Swipe down across the fingerprint reader.
    note:
    To prevent fingerprint logon issues, make sure when you register your fingerprint that all sides of your finger are registered by the fingerprint reader.

Special keys

Figure : Identifying the special keys
Special keys and their descriptions
Component
Description
(1)
esc key
Displays system information when pressed in combination with the fn key.
(2)
fn key
Executes specific functions when pressed in combination with another key.
(3)
Windows key
Opens the Start menu.
note:
Pressing the Windows key again will close the Start menu.
(4)
Action keys
Execute frequently used system functions.

Bottom

Figure : Identifying the bottom components
Bottom components and their descriptions
Component
Description
Vent
Enables airflow to cool internal components.
note:
The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

Labels

The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product.
note:
Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
  • Service label—Provides important information to identify your computer. When contacting support, you may be asked for the serial number, the product number, or the model number. Locate this information before you contact support.
    Figure : Identifying the service label
    Service label components
    Component
    (1)
    HP product name
    (2)
    Model number
    (3)
    Product ID
    (4)
    Serial number
    (5)
    Warranty period
  • Regulatory label(s)—Provide(s) regulatory information about the computer.
  • Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

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