solution Contentsolution Content

HP LaserJet MFP M232-M237 printers - Paper jam error

This document is for HP LaserJet MFP M232dw, M232dwc, M233dw, M233sdn, M233sdw, M234dwe, M234dw, M234sdw, M234sdn, M234sdne, M236d, M236dw, and M236sdw printers.
When trying to print, one of the following error messages displays.
  • Er04, Er05, ER06, Er41, or Er42 display on the printer control panel, and the Attention light blinks (in USB models) or the front status light turns solid amber (in wireless models).
  • A Paper Jam message displays on the screen of your printer software.
Clear the printer of any jammed paper, and reset the printer if no jammed paper is found.
Jam locations and their corresponding error codes:
Error codes
Input tray/printer base
Print cartridge area
Output tray
Document feeder
Rear duplexer
Fixing a Paper Jam for the HP LaserJet MFP M232-M237, M232e-M237e Printer
Fixing a Paper Jam for the HP LaserJet MFP M232-M237, M232e-M237e Printer
Learn how to fix a paper jam on the HP LaserJet MFP M232-M237, M232e-M237e printer series.

Step 1: Look for jammed paper

Find and clear any paper or media that might be stuck inside the printer.
If you have checked all areas of the printer, and the error persists, continue to the next step to reset the printer.

Step 2: Reset the printer

Sometimes a paper jam error persists even though there is no jammed paper (false paper jam).
  1. With the printer turned on, disconnect the power cord from the printer.
  2. Unplug the power cord from the power source.
  3. Wait 60 seconds.
  4. Reconnect the power cord to a wall outlet and to the printer.
    HP recommends plugging the printer directly into a wall outlet.
Try to print again to make sure the hardware functions correctly. If the problem persists, continue to the next step.

Step 3: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.