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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06618239

Version: 1

HP Commercial Desktop and Notebook PCs - Certain Jabra Headsets Do Not Sync With the F8 LED Button During Skype Call

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 17-Apr-2020

Last updated : 20-Apr-2020

DESCRIPTION
Certain Jabra headsets do not sync with the F8 LED button during a Skype call. This issue occurs with a specific version of the Jabra firmware.

SCOPE
The information in this document applies to the following:
Drivers/Firmware:
Jabra firmware, version 1.26.0
Accessories:
Jabra UC Voice 550 MS USB-A
Desktop computers:
  • HP 260 G3 Desktop Mini PC
  • HP Elite Slice
  • HP EliteDesk 705 G3 Microtower PC
  • HP EliteDesk 800 35W G4 Desktop Mini PC
  • HP EliteDesk 800 65W G4 Desktop Mini PC
  • HP EliteDesk 800 95W G4 Desktop Mini PC
  • HP EliteDesk 800 G5 Tower PC
  • HP EliteDesk 880 G5 Tower PC
  • HP ProDesk 600 G3 Small Form Factor PC
  • HP ProDesk 600 G4 Small Form Factor PC
  • HP ProDesk 600 G4 Small Form Factor PC Bundle
  • HP ProDesk 600 G5 Microtower PC
  • HP ProDesk 600 G5 Microtower PC (with PCI slot)
  • HP ProDesk 680 G3 Microtower PC
  • HP Z1 Entry Tower G5
Notebook computers:
  • HP 340 G4 Notebook PC
  • HP 620 Notebook PC
  • HP EliteBook 840 G4 Notebook PC
  • HP EliteBook 840 G6 Notebook PC
  • HP EliteBook x360 1030 G4 Notebook PC
  • HP EliteBook x360 830 G6 Notebook PC
Operating systems:
  • Windows 10 IoT (64-bit)
  • Windows 7 Enterprise (32-bit)
  • Windows 7 Enterprise (64-bit)
  • Windows 7 Home Basic (32-bit)
  • Windows 7 Home Basic (64-bit)
  • Windows 7 Home Premium (32-bit)
  • Windows 7 Home Premium (64-bit)
  • Windows 7 Professional (32-bit)
  • Windows 7 Professional (64-bit)
  • Windows 7 Ultimate (32-bit)
  • Windows 7 Ultimate (64-bit)
  • Windows 7 (32-bit)
  • Windows 7 (64-bit)
RESOLUTION
To resolve this issue, refer to the following link to contact Jabra support. Submit a support ticket with the Jabra support team. Jabra support will provide and update the firmware on the device:

Hardware platforms affected : HP 260 G3 Desktop Mini PC, HP 340 G4 Notebook PC, HP 620 Notebook PC, HP Elite Slice, HP EliteBook 840 G4 Notebook PC, HP EliteBook 840 G6 Notebook PC, HP EliteBook x360 1030 G4 Notebook PC, HP EliteBook x360 830 G6 Notebook PC, HP EliteDesk 705 G3 Microtower PC, HP EliteDesk 800 35W G4 Desktop Mini PC, HP EliteDesk 800 65W G4 Desktop Mini PC, HP EliteDesk 800 95W G4 Desktop Mini PC, HP EliteDesk 800 G5 Tower PC, HP EliteDesk 880 G5 Tower PC, HP ProDesk 600 G3 Small Form Factor PC, HP ProDesk 600 G4 Small Form Factor PC, HP ProDesk 600 G4 Small Form Factor PC Bundle, HP ProDesk 600 G5 Microtower PC, HP ProDesk 600 G5 Microtower PC (with PCI slot), HP ProDesk 680 G3 Microtower PC, HP Z1 Entry Tower G5

Operating systems affected : Microsoft Windows 7 (32-bit) (deleted) Microsoft Windows 7 (64-bit) (deleted) Microsoft Windows 7 Enterprise (32-bit) (deleted) Microsoft Windows 7 Enterprise (64-bit) (deleted) Microsoft Windows 7 Home Basic (32-bit) (deleted) Microsoft Windows 7 Home Basic (64-bit) (deleted) Microsoft Windows 7 Home Premium (32-bit) (deleted) Microsoft Windows 7 Home Premium (64-bit) (deleted) Microsoft Windows 7 Professional (32-bit) (deleted) Microsoft Windows 7 Professional (64-bit) (deleted) Microsoft Windows 7 Ultimate (32-bit) (deleted) Microsoft Windows 7 Ultimate (64-bit) (deleted)

Software affected : Not applicable

Support Communication Cross Reference ID : IA06618239

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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