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SUPPORT COMMUNICATION- SECURITY BULLETIN

Document ID: c06609927

Version: 1

HPSBGN03662 rev. 1 - HP Support Assistant Potential Escalation of Privilege and Arbitrary File Deletion

Notice: The information in this security bulletin should be acted upon as soon as possible.

Release date : 02-Apr-2020

Last updated : 02-Apr-2020

Potential Security Impact:

Potential escalation of privilege and arbitrary file deletion.

Source: HP, HP Product Security Response Team (PSRT)

Reported By: Bill Demirkapi, Hou JingYi (@hjy79425575) of qihoo 360 CERT, Nichlas Holm Jørgensen of Danish Cyber Defence

VULNERABILITY SUMMARY

Potential escalation of privilege and arbitrary file deletion vulnerabilities have been identified with certain versions of HP Support Assistant.

Reference Number

CVE-2019-18919, CVE-2019-18920, PSR-2019-0205, PSR-2019-0207, PSR-2019-0234

SUPPORTED SOFTWARE VERSIONS*: ONLY impacted versions are listed.

Version 8.8 and lower of HP Support Assistant.

BACKGROUND

For a PGP signed version of this security bulletin please write to: hp-security-alert@hp.com

CVSS 3.0 Base Metrics

Reference	Base Vector	Base Score
CVE-2019-18919	CVSS:3.0/AV:L/AC:L/PR:L/UI:R/S:U/C:H/I:H/A:H	7.3
CVE-2019-18920	CVSS:3.0/AV:L/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:H	5.6

RESOLUTION

A patch was released on April 1, 2020 which will automatically update HP Support Assistant clients. This patch is applied to any version of the Framework which is part of HP Support Assistant version 8.

To manually update HP Support Assistant to the latest version, please follow the steps below:

Open HP Support Assistant from the Start menu.
Click About in the top right.
The latest version of the Framework containing the fix is 12.15.14.3. If this version or later of the Framework is not installed, select About and click Check for latest version to install it.

Third Party Security Patches: Third party security patches that are to be installed on systems running HP software products should be applied in accordance with the customer's patch management policy.

Support: For issues about implementing the recommendations of this Security Bulletin, visit https://www.hp.com/go/contacthp to learn about your HP support options.

Report: To report a potential security vulnerability with any HP supported product, send email to: hp-security-alert@hp.com.

Subscribe: To initiate a subscription to receive future HP Security Bulletin alerts via email, visit https://www.hp.com/go/alerts.

Security Bulletin Archive: To view released Security Bulletins, search the HP Support Site for "security bulletin".

Software Product Category: The Software Product Category is represented in the title by the two characters following HPSB.

PI	HP Printing and Imaging
HF	HP Hardware and Firmware
GN	HP General Software

It is strongly recommended that security related information being communicated to HP be encrypted using PGP, especially exploit information.

To get the security-alert PGP key, please send an e-mail message as follows:

To: hp-security-alert@hp.com

Subject: get key

System management and security procedures must be reviewed frequently to maintain system integrity. HP is continually reviewing and enhancing the security features of software products to provide customers with current secure solutions.

"HP is broadly distributing this Security Bulletin in order to bring to the attention of users of the affected HP products the important security information contained in this Bulletin. HP recommends that all users determine the applicability of this information to their individual situations and take appropriate action. HP does not warrant that this information is necessarily accurate or complete for all user situations and, consequently, HP will not be responsible for any damages resulting from user's use or disregard of the information provided in this Bulletin. To the extent permitted by law, HP disclaims all warranties, either express or implied, including the warranties of merchantability and fitness for a particular purpose, title and non-infringement."

REVISION HISTORY : Version: 1 - 02 April 2020 Initial release.

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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