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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06586139

Version: 1

HP Pavilion 15 Laptop PCs - Mute Function Stops Working When the F6 Key Is Pressed After the Computer Is Restarted

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 04-Mar-2020

Last updated : 05-Mar-2020

DESCRIPTION
The mute function stops working when the F6 key is pressed. This occurs after the computer is restarted when an HDMI monitor (with speakers) is connected. When the F6 key is pressed, the audio LED does not illuminate, and the mute function does not work.

SCOPE
The information in this document applies to the following:
Driver:
Intel High-Definition (HD) Graphics Driver_ICL, v25.20.100.7039,A,9
Parts:
Nvidia GeForce GTX 1050 3GB Graphics Card
Computers:
  • HP Pavilion - 15-cs3000np
  • HP Pavilion - 15-cs3000nv
  • HP Pavilion - 15-cs3002nh
  • HP Pavilion - 15-cs3003nh
  • HP Pavilion - 15-cs3003np
  • HP Pavilion - 15-cs3003nv
  • HP Pavilion - 15-cs3004nh
  • HP Pavilion - 15-cs3004np
  • HP Pavilion - 15-cs3004ns
  • HP Pavilion - 15-cs3005nh
  • HP Pavilion - 15-cs3005np
  • HP Pavilion - 15-cs3005ns
  • HP Pavilion - 15-cs3005nv
  • HP Pavilion - 15-cs3006nh
  • HP Pavilion - 15-cs3006ns
  • HP Pavilion - 15-cs3006nv
  • HP Pavilion - 15-cs3007nh
  • HP Pavilion - 15-cs3009np
  • HP Pavilion - 15-cs3010nr
  • HP Pavilion - 15-cs3012np
  • HP Pavilion - 15-cs3013nl
  • HP Pavilion - 15-cs3014np
  • HP Pavilion - 15-cs3015no
  • HP Pavilion - 15-cs3016np
  • HP Pavilion - 15-cs3022no
  • HP Pavilion - 15-cs3022np
  • HP Pavilion - 15-cs3023no
  • HP Pavilion - 15-cs3024np
  • HP Pavilion - 15-cs3027np
  • HP Pavilion - 15-cs3036nl
  • HP Pavilion - 15-cs3037nl
  • HP Pavilion - 15-cs3038nl
  • HP Pavilion - 15-cs3039nl
  • HP Pavilion - 15-cs3040nl
  • HP Pavilion - 15-cs3041nl
  • HP Pavilion - 15-cs3042nl
  • HP Pavilion - 15-cs3044nl
  • HP Pavilion - 15-cs3045nl
  • HP Pavilion - 15-cs3063cl
  • HP Pavilion - 15-cs3065cl
  • HP Pavilion - 15-cs3073cl
  • HP Pavilion - 15-cs3075cl
  • HP Pavilion - 15-cs3077nr
  • HP Pavilion - 15-cs3079nr
  • HP Pavilion - 15-cs3630ng
  • HP Pavilion - 15-cs3635nd
  • HP Pavilion - 15-cs3636nd
  • HP Pavilion - 15-cs3640nd
  • HP Pavilion - 15-cs3645nd
  • HP Pavilion - 15-cs3675nd
  • HP Pavilion - 15-cs3907nz
  • HP Pavilion - 15-cs3997nz
  • HP Pavilion - 15t-cs300 CTO
Operating Systems:
Microsoft Windows 10 19H1 (Version 1903)
RESOLUTION
To recover from this issue, unplug the HDMI monitor and press the F6 key again. The mute function will resume.
To resolve this issue, download and install the following SoftPaq to update the NVIDIA Graphics Driver.
SoftPaq Description
Release Notes
Download SoftPaq
NVIDIA Graphics Driver (Windows 10 v1909)
Version: 26.21.14.3194
Revision: G
note:
A more recent version of this software may be available. Check for newer versions at: http://www.hp.com/drivers.

Hardware platforms affected : HP Pavilion - 15-cs3000np, HP Pavilion - 15-cs3000nv, HP Pavilion - 15-cs3002nh, HP Pavilion - 15-cs3003nh, HP Pavilion - 15-cs3003np, HP Pavilion - 15-cs3003nv, HP Pavilion - 15-cs3004nh, HP Pavilion - 15-cs3004np, HP Pavilion - 15-cs3004ns, HP Pavilion - 15-cs3005nh, HP Pavilion - 15-cs3005np, HP Pavilion - 15-cs3005ns, HP Pavilion - 15-cs3005nv, HP Pavilion - 15-cs3006nh, HP Pavilion - 15-cs3006ns, HP Pavilion - 15-cs3006nv, HP Pavilion - 15-cs3007nh, HP Pavilion - 15-cs3009np, HP Pavilion - 15-cs3010nr, HP Pavilion - 15-cs3012np, HP Pavilion - 15-cs3013nl, HP Pavilion - 15-cs3014np, HP Pavilion - 15-cs3015no, HP Pavilion - 15-cs3016np, HP Pavilion - 15-cs3022no, HP Pavilion - 15-cs3022np, HP Pavilion - 15-cs3023no, HP Pavilion - 15-cs3024np, HP Pavilion - 15-cs3027np, HP Pavilion - 15-cs3036nl, HP Pavilion - 15-cs3037nl, HP Pavilion - 15-cs3038nl, HP Pavilion - 15-cs3039nl, HP Pavilion - 15-cs3040nl, HP Pavilion - 15-cs3041nl, HP Pavilion - 15-cs3042nl, HP Pavilion - 15-cs3044nl, HP Pavilion - 15-cs3045nl, HP Pavilion - 15-cs3063cl, HP Pavilion - 15-cs3065cl, HP Pavilion - 15-cs3073cl, HP Pavilion - 15-cs3075cl, HP Pavilion - 15-cs3077nr, HP Pavilion - 15-cs3079nr, HP Pavilion - 15-cs3630ng, HP Pavilion - 15-cs3635nd, HP Pavilion - 15-cs3636nd, HP Pavilion - 15-cs3640nd, HP Pavilion - 15-cs3645nd, HP Pavilion - 15-cs3675nd, HP Pavilion - 15-cs3907nz, HP Pavilion - 15-cs3997nz, HP Pavilion - 15t-cs300 CTO

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06586139

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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