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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06561295

Version: 5

HP Business Notebooks and Mobile Workstations - Higher Fan Noise Levels on Thin and Light Models

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 11-Feb-2020

Last updated : 11-Feb-2020

DESCRIPTION
The cooling fans run at higher speeds and for longer periods of time on the thin and light computer models listed in the SCOPE. This is necessary to maintain optimum system temperatures even when the computer is operating under a light load. The resulting higher fan noise levels may be noticeable, especially in quiet environments.

SCOPE
Information in this document applies to the following:
Computers:
  • HP Elite x2 1013 G3
  • HP Elite Dragonfly Notebook PC
  • HP EliteBook 735 G6 Notebook PC
  • HP EliteBook 745 G6 Notebook PC
  • HP EliteBook 830 G5 Notebook PC
  • HP EliteBook 830 G6 Notebook PC
  • HP EliteBook 840 G5 Healthcare Edition Notebook PC
  • HP EliteBook 840 G5 Notebook PC
  • HP EliteBook 840 G6 Healthcare Edition Notebook PC
  • HP EliteBook 840 G6 Notebook PC
  • HP EliteBook 850 G5 Notebook PC
  • HP EliteBook 850 G6 Notebook PC
  • HP EliteBook x360 1030 G3 Notebook PC
  • HP EliteBook x360 1030 G4 Notebook PC
  • HP EliteBook x360 1040 G5 Notebook PC
  • HP EliteBook x360 1040 G6 Notebook PC
  • HP EliteBook x360 830 G5 Notebook PC
  • HP EliteBook x360 830 G6 Notebook PC
  • HP ProBook 430 G7 Notebook PC
  • HP ProBook 440 G7 Notebook PC
  • HP ProBook 445 G6 Notebook PC
  • HP ProBook 445 G6 Notebook PC
  • HP ProBook 450 G7 Notebook PC
  • HP ProBook 640 G5 Notebook PC
  • HP ProBook 650 G5 Notebook PC
  • HP ZBook 14u G6 Mobile Workstation
  • HP ZBook 15 G5 Mobile Workstation
  • HP ZBook 15 G6 Mobile Workstation
  • HP ZBook 15u G5 Mobile Workstation
  • HP ZBook 15u G6 Mobile Workstation
  • HP ZBook 17 G5 Mobile Workstation
  • HP ZBook 17 G6 Mobile Workstation
  • HP ZBook Studio x360 G5 Convertible Workstation
  • HP ZHAN 66 Pro 14 G3 Notebook PC
  • HP ZHAN 66 Pro 15 G3 Notebook PC
  • HP ZHAN X 13 G2 Notebook PC
RESOLUTION
A new fan algorithm has been developed to minimize ramping of the fan during certain workloads which may cause a higher fan noise perception. The new algorithm is included with the minimum BIOS revisions listed below:
NOTE: This table will be updated as new BIOS SoftPaqs become available.
Computer
Minimum BIOS Version
SoftPaq
HP Elite x2 1013 G4
01.04.04
HP Elite Dragonfly
01.05.03
HP EliteBook x360 1030 G3
01.09.01
HP EliteBook x360 1030 G4
01.04.02
HP Elite x360 1040 G5
01.10.01
HP Elite x360 1040 G6
01.04.03
HP EliteBook 735 G6
01.03.02
HP EliteBook 745 G6
01.03.02
HP EliteBook 830 G5
01.10.01
HP EliteBook 830 G6
01.04.03
HP EliteBook 840 G5
01.10.01
HP EliteBook 840 G6
01.04.03
HP EliteBook 840 G6 Healthcare Edition
01.04.03
HP EliteBook 850 G5
01.10.01
HP EliteBook 850 G6
01.04.03
HP EliteBook x360 830 G5
01.10.02
HP EliteBook x360 830 G6
01.04.04
HP ProBook 430 G7
01.03.01
HP ProBook 440 G7
01.03.01
HP ProBook 445 G6
01.10.01
HP ProBook 445 G6R
01.10.01
HP ProBook 450 G7
01.03.01
HP ProBook 455 G6
01.10.01
HP ProBook 455 G6R
01.10.01
HP ProBook 640 G5
01.04.03
HP ProBook 650 G5
01.04.03
HP ZBook 14u G5
01.10.01
HP ZBook 15u G5
01.10.01
HP ZBook 14u G6
01.04.05
HP ZBook 15 G5
01.10.01
HP ZBook 15 G6
01.04.05
HP ZBook Studio x360 G5 Convertible Workstation
01.10.02
HP ZBook 15u G6
01.04.05
HP ZBook 17 G5
01.10.01
HP ZBook 17 G6
01.04.05
HP ZHAN X 13 G2
01.04.04
HP Zhan 66 pro 14 G3
01.03.01
HP Zhan 66 pro 15 G3
01.03.01

Hardware platforms affected : HP Elite Dragonfly Notebook PC, HP Elite x2 1013 G3, HP EliteBook 735 G6 Notebook PC, HP EliteBook 745 G6 Notebook PC, HP EliteBook 830 G5 Notebook PC, HP EliteBook 830 G6 Notebook PC, HP EliteBook 840 G5 Healthcare Edition Notebook PC, HP EliteBook 840 G5 Notebook PC, HP EliteBook 840 G6 Healthcare Edition Notebook PC, HP EliteBook 840 G6 Notebook PC, HP EliteBook 850 G5 Notebook PC, HP EliteBook 850 G6 Notebook PC, HP EliteBook x360 1030 G3 Notebook PC, HP EliteBook x360 1030 G4 Notebook PC, HP EliteBook x360 1040 G5 Notebook PC, HP EliteBook x360 1040 G6 Notebook PC, HP EliteBook x360 830 G5 Notebook PC, HP EliteBook x360 830 G6 Notebook PC, HP ProBook 430 G7 Notebook PC, HP ProBook 440 G7 Notebook PC, HP ProBook 445 G6 Notebook PC, HP ProBook 450 G7 Notebook PC, HP ProBook 455 G6 Notebook PC, HP ProBook 640 G5 Notebook PC, HP ProBook 650 G5 Notebook PC, HP ZBook 14u G5 Mobile Workstation, HP ZBook 14u G6 Mobile Workstation, HP ZBook 15 G5 Mobile Workstation, HP ZBook 15 G6 Mobile Workstation, HP ZBook 15u G6 Mobile Workstation, HP ZBook 17 G5 Mobile Workstation, HP ZBook 17 G6 Mobile Workstation, HP ZBook Studio G5 Mobile Workstation, HP ZBook Studio x360 G5 Convertible Workstation, HP ZHAN 66 Pro 14 G3 Notebook PC, HP ZHAN 66 Pro 15 G3 Notebook PC, HP ZHAN X 13 G2 Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06561295

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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