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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06526774

Version: 2

HP Consumer Laptop and Desktop PCs - Available System Memory Is Lower Than the Physical Memory Installed

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 17-Dec-2019

Last updated : 17-Dec-2019

DESCRIPTION
The available system memory is lower than the physical memory installed. For example, if 8GB of memory is installed, the available memory size is only 5.92 GB.
Installed memory and available memory amount.

SCOPE
The information in this document applies to the following:
Laptop Computers:
  • HP 14-cm1000 Laptop PC series
  • HP 14-dk0000 Laptop PC series
  • HP 14s-dk0000 Laptop PC series
  • HP 14s-dm0000 Laptop PC series
  • HP 15-db1000 Laptop PC series
  • HP 15-gw0000 Laptop PC series
  • HP 15s-gr0000 Laptop PC series
  • HP 15s-gu0000 Laptop PC series
  • HP 15s-gy0000 Laptop PC series
  • HP 17-ca1000 Laptop PC series
  • HP ENVY 13-ar0000 x360 Convertible PC series
  • HP ENVY 13m-ar0000 x360 Convertible PC series
  • HP ENVY 15-ds0000 x360 Convertible PC series
  • HP ENVY 15m-ds0000 x360 Convertible PC series
  • HP Pavilion Gaming 15-ec0000 Laptop PC series
Desktop Computers:
  • HP 22-c1000 All-in-One Desktop PC series
  • HP 24-f1000 All-in-One Desktop PC series
  • HP ENVY TE01-0000 Desktop PC series
  • HP M01-D0000 Desktop PC series
  • HP M01-F0000 Desktop PC series
  • HP Pavilion 15-cw1000 Laptop PC
  • HP Pavilion 24-qb1000 All-in-One Desktop PC series
  • HP Pavilion 24-xa1000 All-in-One Desktop PC series
  • HP Pavilion 27-qb1000 All-in-One Desktop PC series
  • HP Pavilion 27-xa1000 All-in-One Desktop PC series
  • HP Pavilion Gaming TG01-0000 Desktop PC series
  • HP Pavilion TP01-0000 Desktop PC series
  • OMEN by HP 875-1000 Obelisk Desktop PC series
Operating Systems:
  • Microsoft Windows 10 RS5 (Version 1809)
  • Microsoft Windows 10 19H1 (Version 1903)
  • Microsoft Windows 10 19H2 (Version 1909)
  • Microsoft Windows 10 20H1 (Version 2004)
RESOLUTION
This is by design. AMD reserves some memory capacity in order to support the Microsoft PlayReady feature.
NOTE: The available amount of memory will vary depending the amount of physical memory installed in the computer.

Hardware platforms affected : HP 14-cm1000 Laptop PC, HP 14-dk0000 Laptop PC, HP 14s-dk0000 Laptop PC, HP 14s-dm0000 Laptop PC, HP 15-db1000 Laptop PC, HP 15-gw0000 Laptop PC series, HP 15s-gr0000 Laptop PC series, HP 15s-gu0000 Laptop PC series, HP 15s-gy0000 Laptop PC series, HP 17-ca1000 Laptop PC, HP All-in-One PC 22-c1000a, HP All-in-One PC 24-f1000a, HP Desktop PC M01-D0000i, HP Desktop PC M01-F0000i, HP ENVY 13-ar0000 x360 Convertible PC, HP ENVY 13m-ar0000 x360 Convertible PC, HP ENVY 15-ds0000 x360 Convertible PC, HP ENVY 15m-ds0000 x360 Convertible PC, HP ENVY Desktop PC TE01-0000i, HP Pavilion 15-cw1000 Laptop PC, HP Pavilion 27-qb1000 All-in-One Desktop PC series, HP Pavilion All-in-One PC 24-qb1000i, HP Pavilion All-in-One PC 24-xa1000i, HP Pavilion All-in-One PC 27-xa1000a, HP Pavilion Desktop PC TP01-0000i, HP Pavilion Gaming 15-ec0000 Laptop PC series, HP Pavilion Gaming Desktop PC TG01-0000i, OMEN by HP Obelisk Desktop PC 875-1000i

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06526774

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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