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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06474459

Version: 1

OMEN by HP Laptop and Desktop PCs - Certain Apps Cannot Be Added to MY GAMES in the OMEN Command Center

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 23-Oct-2019

Last updated : 23-Oct-2019

DESCRIPTION
Apps that are not listed in the Windows Start menu cannot be added to the MY GAMES view in the OMEN Command Center. When the "Add" button is selected, the Select titles to add to your list section only lists items displayed in the Windows Start menu.
MY GAMES view in the OMEN Command Center.
OMEN Command Center showing MY GAMES view
Only Start menu items are available to add to MY GAMES view.
Start menu items shown in Select titles to add to your list screen

SCOPE
The information in this document applies to the following:
Apps:
OMEN Command Center
Laptop Computers:
  • OMEN by HP 15-ax000 Laptop PC series
  • OMEN by HP 15-ax100 Laptop PC series
  • OMEN by HP 15-ax200 Laptop PC series
  • OMEN by HP 15-ce000 Laptop PC series
  • OMEN by HP 15-ce100 Laptop PC series
  • OMEN by HP 15-dc0000 Laptop PC series
  • OMEN by HP 15-dc1000 Laptop PC series
  • OMEN by HP 15-dh0000 Laptop PC series
  • OMEN by HP 17-an000 Laptop PC series
  • OMEN by HP 17-an100 Laptop PC series
  • OMEN by HP 17-cb0000 Laptop PC series
  • OMEN by HP 17-w000 Laptop PC series
  • OMEN by HP 17-w100 Laptop PC series
  • OMEN by HP 17-w200 Laptop PC series
  • OMEN X by HP 17-ap000 Laptop PC series
  • OMEN X by HP 17-ap200 Laptop PC series
  • OMEN X by HP 2S 15-dg0000 Laptop PC series
Desktop Computers:
  • OMEN by HP 870-000 Desktop PC series
  • OMEN by HP 870-100 Desktop PC series
  • OMEN by HP 870-200 Desktop PC series
  • OMEN by HP 870-300 Desktop PC series
  • OMEN by HP 873-0000 Desktop PC series
  • OMEN by HP 875-0000 Obelisk Desktop PC series
  • OMEN by HP 875-1000 Obelisk Desktop PC series
  • OMEN by HP 880-000 Desktop PC series
  • OMEN by HP 880-100 Desktop PC series
  • OMEN by HP 880-500 Desktop PC series
  • OMEN X by HP 900-000 Desktop PC series
  • OMEN X by HP 900-100 Desktop PC series
  • OMEN X by HP 900-200 Desktop PC series
  • OMEN X by HP Compact Desktop VR Backpack
  • OMEN X by HP Full Tower Case
  • OMEN X by HP P1000-000 Desktop PC series
Operating Systems:
Microsoft Windows 10 Home (64-bit)
RESOLUTION
This is by design. By default, the OMEN Command Center only adds apps that are listed in the Windows Start menu.
To work around this issue, perform the following steps:
  1. Right-click on the desired app.
  2. Select Pin to Start.
  3. Copy the shortcut of the app.
  4. Paste the shortcut into the following directory: C:\ProgramData\Microsoft\Windows\StartMenu\Programs.
The app shortcut can now be seen in the MY GAMES view.

Hardware platforms affected : OMEN X by HP 17-ap000 Laptop PC, OMEN X by HP 17-ap200 Laptop PC, OMEN X by HP 2S 15-dg0000 Laptop PC series, OMEN X by HP 900-000 Desktop PC series, OMEN X by HP 900-100, OMEN X by HP 900-200 Desktop PC, OMEN X by HP Compact Desktop VR Backpack, OMEN X by HP Full Tower Case, OMEN X by HP P1000-000, OMEN by HP 15-ax000 Laptop PC series, OMEN by HP 15-ax100 Laptop PC series, OMEN by HP 15-ax200 Laptop PC series, OMEN by HP 15-ce000 Laptop PC series, OMEN by HP 15-ce100 Laptop PC series, OMEN by HP 15-dc0000 Laptop PC series, OMEN by HP 15-dc1000 Laptop PC series, OMEN by HP 15-dh0000 Laptop PC series, OMEN by HP 17-an000 Laptop PC, OMEN by HP 17-an100 Laptop PC, OMEN by HP 17-cb0000 Laptop PC, OMEN by HP 17-w000 Laptop PC series, OMEN by HP 17-w100 Laptop PC series, OMEN by HP 17-w200 Laptop PC series, OMEN by HP 870-000 Desktop PC series, OMEN by HP 870-100 Desktop PC series, OMEN by HP 870-200, OMEN by HP 870-300 Desktop PC, OMEN by HP 873-0000 Desktop PC series, OMEN by HP 875-0000 Obelisk Desktop PC series, OMEN by HP 875-1000 Obelisk Desktop PC series, OMEN by HP 880-000 Desktop PC series, OMEN by HP 880-100 Desktop PC series, OMEN by HP 880-500 Desktop PC series

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06474459

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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