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HP Customer Support - Knowledge Base

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  • Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

    Information
    Are you working from home?

    It can be challenging when webcam, audio, or tools don’t work as expected. Check our tips and fixes!

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HP Printers - HP Easy Scan Unable to Scan After Updating to macOS Catalina

This document is for HP printers and macOS Catalina (10.15).
When sending a scan job using HP Easy Scan in macOS Catalina, one of the following messages display on the computer or printer control panel:
  • Automatic Document Feeder is Empty
  • Scan Unsuccessful
  • Preparing to scan
To resolve this issue, make sure to update to the latest version of macOS Catalina and HP Easy Scan.

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Country/Region: Flag United States

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