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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06436539

Version: 2

HP 15, 15s Laptop PCS - Screen May Flicker or Display Distorted Images

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 29-Aug-2019

Last updated : 20-Sep-2019

DESCRIPTION
The screen may flicker, and display distorted images on the right side of the screen. This issue occurs intermittently during normal use.
Screen distortion displayed on the right side.

SCOPE
The information in this document applies to the following:
Computers:
  • HP 15-dw0000 Laptop PC
  • HP 15s-dr0000 Laptop PC
  • HP 15s-du0000 Laptop PC
  • HP 15s-dy0000 Laptop PC
Operating Systems:
Microsoft Windows 10 19H1 (Version 1903)
RESOLUTION
To resolve this issue, download and install the following SoftPaq to update the BIOS:
SoftPaq Description
Release Notes
Download SoftPaq
HP Notebook System BIOS Update (Intel Processors)
Version: F.13
Revision: A
note:
A more recent version of this software may be available. Check for newer versions at: http://www.hp.com/drivers

Hardware platforms affected : HP 15-dw0000 Laptop PC, HP 15s-dr0000 Laptop PC, HP 15s-du0000 Laptop PC, HP 15s-dy0000 Laptop PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06436539

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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