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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06429907

Version: 2

HP Notebooks and Desktop PCs - Outdated Intel RST Driver Prevents Upgrade to Microsoft Windows 10 Version 1903

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 08-Aug-2019

Last updated : 08-Aug-2019

DESCRIPTION
The following message is displayed while upgrading to Microsoft Windows 10, version 1903:

Intel Rapid Storage technology (Intel IRST) The inbox storage driver iastora.sys doesn't work on these systems and causes stability problems on Windows. Check with your software/driver provider for an updated version that runs on this version of Windows.
Windows 10 setup message.
All Consumer Notebooks and Desktops computers with Intel Rapid Storage Technology driver versions between 15.1.0.1002 and 15.5.2.1053 are impacted.

SCOPE
The information in this document applies to the following:
Drivers/Applications between:
  • Intel Rapid Storage Technology driver, version 15.1.0.1002
  • Intel Rapid Storage Technology driver, version 15.5.2.1053
Notebook Computers:
  • HP ENVY 13-ab000 Notebook PC series
  • HP ENVY 13-ad000 Laptop PC series
  • HP ENVY 13-d000 Notebook PC series
  • HP Pavilion 14-ba000 x360 Convertible PC series
  • HP Pavilion 15-bc200 Notebook PC series
  • HP Pavilion 15-cc500 Laptop PC series
  • HP Pavilion 17-ab200 Notebook PC series
  • OMEN by HP 15-ax000 Laptop PC series
  • OMEN by HP 15-ax200 Laptop PC series
  • OMEN by HP 15-ce000 Laptop PC series
  • OMEN by HP 17-w200 Laptop PC series
Desktop Computers:
  • HP 20-c200 All-in-One Desktop PC series
  • HP 20-c300 All-in-One Desktop PC series
  • HP 22-b200 All-in-One Desktop PC series
  • HP 22-b300 All-in-One Desktop PC series
  • HP 24-e000 All-in-One Desktop PC series
  • HP 24-g000 All-in-One Desktop PC series (Touch)
  • HP 24-g200 All-in-One Desktop PC series
  • HP 460-a000 Desktop PC series
  • HP 460-p000 Desktop PC series
  • HP ENVY 27-b000 All-in-One Desktop PC series
  • HP ENVY Curved 34-b000 All-in-One Desktop PC series
  • HP Pavilion 24-a200 All-in-One Desktop PC Series
  • HP Pavilion 24-b100 All-in-One Desktop PC series
  • HP Pavilion 24-b200 All-in-One Desktop PC series
  • HP Pavilion 24-q200 All-in-One Desktop PC series
  • HP Pavilion 27-a200 All-in-One Desktop PC series
  • HP ProOne 440 G3 23.8-inch Non-Touch All-in-One PC
  • HP ProOne 490 G3 23.8-inch Non-Touch All-in-One PC
  • HP Slimline 270-a000 Desktop PC series
  • HP Slimline 270-p000 Desktop PC series
  • OMEN by HP 880-000 Desktop PC series
  • OMEN X by HP 900-100 Gaming Desktop PC series
Operating Systems:
Microsoft Windows 10 19H1 (Version 1903)
RESOLUTION
To resolve this issue, select the preferred option to download and update the driver:
Option 1: Update the driver through Windows Updates.
  1. Connect the computer to the internet.
  2. Click Start.
  3. Select the Settings icon.
  4. Select Update & security.
  5. Select Windows Updates.
  6. Select Check for updates.
  7. Windows Update will download and install the drivers automatically (a restart may be required).
  8. Confirm the driver is updated to version 15.9.6.1044 (or later).
  9. Type Dev ice Manager in the Search field.
  10. Click the + (plus sign) to expand Storage Controllers.
  11. Right-click Intel(R) RST Managed Storage Controller.
  12. Select Properties.
  13. Select the Driver tab.
  14. Confirm version is updated to 15.9.6.1044 (or later).
  15. Perform the Windows upgrade to version 1903 again.
Option 2: Update the driver in Device Manager.
  1. Type Dev ice Manager in the Search field.
  2. Click the + (plus sign) to expand Storage Controllers.
  3. locate Intel(R) RST Managed Storage Controller.
  4. Right-click Intel(R) RST Managed Storage Controller.
  5. Select Update driver.
  6. Click Search automatically for updated driver software.
  7. Follow the on on screen instructions to update the driver.
  8. When the driver update is complete, confirm the driver is updated.
  9. Right-click Intel(R) RST Managed Storage Controller.
  10. Select Properties.
  11. Select the Driver tab.
  12. Confirm version is updated to 15.9.6.1044 (or later).
  13. Close Device Manager.
  14. Perform the Windows upgrade to version 1903 again.
Option 3: Refer to the Intel article for more details.
  1. Refer to the Intel article to download and install the recommended Intel RST driver.



  2. Perform the Windows upgrade to version 1903 again.

Hardware platforms affected : HP 20-c200 All-in-One Desktop PC series, HP 20-c300 All-in-One Desktop PC series, HP 22-b200 All-in-One Desktop PC series, HP 22-b300 All-in-One Desktop PC series, HP 24-e000 All-in-One Desktop PC series, HP 24-g000 All-in-One Desktop PC series (Touch), HP 24-g200 All-in-One Desktop PC series, HP 460-a000 Desktop PC series, HP 460-p000 Desktop PC series, HP ENVY 13-ab000 Notebook PC, HP ENVY 13-ad000 Laptop PC series, HP ENVY 13-d000 Notebook PC, HP ENVY 27-b000 All-in-One Desktop PC series, HP ENVY Curved 34-b000 All-in-One Desktop PC series, HP Pavilion 14-ba000 x360 Convertible PC, HP Pavilion 15-bc200 Notebook PC, HP Pavilion 15-cc500 Laptop PC, HP Pavilion 17-ab200 Notebook PC, HP Pavilion 24-a200 All-in-One Desktop PC Series, HP Pavilion 24-b100 All-in-One Desktop PC series, HP Pavilion 24-b200 All-in-One Desktop PC series, HP Pavilion 24-q200 All-in-One Desktop PC series, HP Pavilion 27-a200 All-in-One Desktop PC series, HP ProOne 440 G3 23.8-inch Non-Touch All-in-One PC, HP ProOne 490 G3 23.8-inch Non-Touch All-in-One PC, HP Slimline 270-a000 Desktop PC series, HP Slimline 270-p000 Desktop PC series, OMEN X by HP 900-100, OMEN by HP 15-ax000 Laptop PC series, OMEN by HP 15-ax200 Laptop PC series, OMEN by HP 15-ce000 Laptop PC series, OMEN by HP 17-w200 Laptop PC series, OMEN by HP 880-000 Desktop PC series

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06429907

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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