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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06358563

Version: 1

HP PCs - Error: "This PC can't be upgraded to Windows 10" When Upgrading to Windows 10 Version 1903

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 28-May-2019

Last updated : 28-May-2019

DESCRIPTION
Attempting to update the operating system to Windows 10 May 2019 Update (version 1903, 19H1) fails, and the following message is displayed:
What needs your attention
The following things need your attention to continue the installation and keep your Windows settings, personal files, and apps.
Why am I seeing this?
This PC can't be upgraded to Windows 10.
Your PC has hardware that isn't ready for this version of Windows 10. No action is needed. Windows Update will offer this version of Windows 10 automatically once the issue has been resolved.
The issue occurs if a USB device or an SD card (or other media) is connected to the computer when attempting to perform the update.

SCOPE
Information in this document applies to the following:
Configuration:
The computer has USB devices or media cards connected when attempting to perform the upgrade.
Computers:
Any HP computer that came from the factory with any version of Windows prior to Windows 10, version 1903 (19H1).
Operating Systems:
Microsoft Windows 10 19H1 (Version 1903)
RESOLUTION
Remove all external media and USB devices, then restart the Windows 10 May 2019 Update installation.
note:
Refer to the following Microsoft article for more information on the issue: https://support.microsoft.com/en-us/help/4500988/windows-update-blocked-because-of-drive-reassignment.

Hardware platforms affected : HP 14-cf0000 Laptop PC, HP 14-cf1000 Laptop PC, HP 14-cf2000 Laptop PC series, HP 14-ck0000 Laptop PC, HP 14-ck1000 Laptop PC, HP 14-ck2000 Laptop PC series, HP 14-cm0000 Laptop PC, HP 14-cm1000 Laptop PC, HP 14-df0000 Laptop PC, HP 14-dg0000 Laptop PC, HP 14-dk0000 Laptop PC, HP 14-dq0000 Laptop PC series, HP 14-dq1000 Laptop PC series, HP 14-ma0000 Laptop PC, HP 14-ma1000 Laptop PC, HP 14-ma2000 Laptop PC series, HP 14-mb0000 Laptop PC, HP 14g-cr0000 Laptop PC, HP 14g-cr1000 Laptop PC, HP 14g-cr2000 Laptop PC series, HP 14g-cx0000 Laptop PC, HP 14g-cx1000 Laptop PC, HP 14q-cs0000 Laptop PC, HP 14q-cs1000 Laptop PC, HP 14q-cs2000 Laptop PC series, HP 14q-cy0000 Laptop PC, HP 14q-cy1000 Laptop PC, HP 14s-cf0000 Laptop PC, HP 14s-cf1000 Laptop PC, HP 14s-cf2000 Laptop PC series, HP 14s-cr0000 Laptop PC, HP 14s-cr1000 Laptop PC, HP 14s-cr2000 Laptop PC series, HP 14s-cs0000 Laptop PC, HP 14s-cs1000 Laptop PC, HP 14s-cs2000 Laptop PC series, HP 14s-df1000 Laptop PC, HP 14s-dk0000 Laptop PC, HP 14s-dm0000 Laptop PC, HP 14s-dp0000 Laptop PC, HP 14s-dq0000 Laptop PC series, HP 14s-dq1000 Laptop PC series, HP 14s-dr0000 Laptop PC series, HP 14s-dr1000 Laptop PC series, HP 14s-dy0000 Laptop PC series, HP 14s-dy1000 Laptop PC series, HP 15-da0000 Laptop PC, HP 15-da1000 Laptop PC, HP 15-da2000 Laptop PC series, HP 15-db0000 Laptop PC, HP 15-db1000 Laptop PC, HP 15-dw0000 Laptop PC, HP 15-dw1000 Laptop PC series, HP 15-dy0000 Laptop PC, HP 15g-dr0000 Laptop PC, HP 15g-dr1000 Laptop PC, HP 15g-dr2000 Laptop PC series, HP 15g-dx0000 Laptop PC, HP 15g-dx1000 Laptop PC, HP 15q-ds0000 Laptop PC, HP 15q-ds1000 Laptop PC, HP 15q-ds2000 Laptop PC series, HP 15q-dy0000 Laptop PC, HP 15q-dy1000 Laptop PC, HP 15s-dr0000 Laptop PC, HP 15s-dr1000 Laptop PC series, HP 15s-du0000 Laptop PC, HP 15s-du1000 Laptop PC series, HP 15s-dy0000 Laptop PC, HP 15s-dy1000 Laptop PC series, HP 15s-fq0000 Laptop PC series, HP 15s-fr0000 Laptop PC series, HP 15s-fy0000 Laptop PC series, HP 17-by0000 Laptop PC, HP 17-by1000 Laptop PC, HP 17-by2000 Laptop PC series, HP 17-ca0000 Laptop PC, HP 17-ca1000 Laptop PC, HP 17g-cr0000 Laptop PC, HP 17g-cr1000 Laptop PC, HP 17g-cr2000 Laptop PC series, HP 17q-cs0000 Laptop PC, HP 17q-cs1000 Laptop PC, HP 17q-cs2000 Laptop PC series, HP 190-0000 Desktop PC series, HP 22-c0000 All-in-One Desktop PC series, HP 22-c1000 All-in-One Desktop PC series, HP 24-e000 All-in-One Desktop PC series, HP 24-f0000 All-in-One Desktop PC series, HP 24-f1000 All-in-One Desktop PC series, HP 290 G2 Microtower PC, HP 460-a000 Desktop PC series, HP 460-a200 Desktop PC series, HP 460-p000 Desktop PC series, HP 460-p200 Desktop PC series, HP ENVY 13-ah0000 Laptop PC series, HP ENVY 13-ah1000 Laptop PC, HP ENVY 13-ah1000 Laptop PC series, HP ENVY 13-aq0000 Laptop PC, HP ENVY 13-aq0000 Laptop PC series, HP ENVY 13-aq1000 Laptop PC series, HP ENVY 13-ar0000 x360 Convertible PC, HP ENVY 13m-ar0000 x360 Convertible PC, HP ENVY 15-cn0000 x360 Convertible PC, HP ENVY 15-cn1000 x360 Convertible PC, HP ENVY 15-dr0000 x360 Convertible PC, HP ENVY 15-dr1000 x360 Convertible PC series, HP ENVY 15-ds0000 x360 Convertible PC, HP ENVY 15m-cn0000 x360 Convertible PC, HP ENVY 15m-dr0000 x360 Convertible PC, HP ENVY 15m-dr1000 x360 Convertible PC series, HP ENVY 15m-ds0000 x360 Convertible PC, HP ENVY 17-ce0000 Laptop PC, HP ENVY 17-ce0000 Laptop PC series, HP ENVY 17-ce1000 Laptop PC series, HP ENVY 17m-ce0000 Laptop PC series, HP ENVY 17m-ce1000 Laptop PC series, HP Pavilion 11-ap0000 x360 Convertible PC, HP Pavilion 11m-ap0000 x360 Convertible PC, HP Pavilion 13-an0000 Laptop PC, HP Pavilion 13-an0000 Laptop PC series, HP Pavilion 13-an1000 Laptop PC series, HP Pavilion 14-ba000 x360 Convertible PC, HP Pavilion 14-ba100 x360 Convertible PC, HP Pavilion 14-ba200 x360 Convertible PC, HP Pavilion 14-cd0000 x360 Convertible PC, HP Pavilion 14-cd1000 x360 Convertible PC, HP Pavilion 14-ce0000 Laptop PC, HP Pavilion 14-ce1000 Laptop PC, HP Pavilion 14-ce2000 Laptop PC, HP Pavilion 14-ce3000 Laptop PC series, HP Pavilion 14-dd0000 x360 Convertible PC, HP Pavilion 14-dh0000 x360 Convertible PC, HP Pavilion 14m-ba100 x360 Convertible PC, HP Pavilion 14m-cd0000 x360 Convertible PC, HP Pavilion 14m-dd0000 x360 Convertible PC, HP Pavilion 14m-dh0000 x360 Convertible PC, HP Pavilion 14m-dh1000 x360 Convertible PC series, HP Pavilion 14q-cd1000 x360 Convertible PC, HP Pavilion 14q-dh0000 x360 Convertible PC, HP Pavilion 15-bc000 Notebook PC series, HP Pavilion 15-bc000 Notebook PC series (Touch), HP Pavilion 15-bc200 Notebook PC, HP Pavilion 15-bc300 Notebook PC, HP Pavilion 15-bc400 Notebook PC series, HP Pavilion 15-bc500 Laptop, HP Pavilion 15-cs0000 Laptop PC, HP Pavilion 15-cs1000 Laptop PC, HP Pavilion 15-cs2000 Laptop PC, HP Pavilion 15-cs3000 Laptop PC series, HP Pavilion 15-cu0000 Laptop PC, HP Pavilion 15-cu1000 Laptop PC, HP Pavilion 15-cw0000 Laptop PC, HP Pavilion 15-cw1000 Laptop PC, HP Pavilion 15-dp0000 Laptop PC, HP Pavilion 15-dq0000 x360 Convertible PC, HP Pavilion 15-dq1000 x360 Convertible PC series, HP Pavilion 24-qb0000 All-in-One Desktop PC series, HP Pavilion 24-qb1000 All-in-One Desktop PC series, HP Pavilion 24-xa0000 All-in-One Desktop PC series, HP Pavilion 24-xa1000 All-in-One Desktop PC series, HP Pavilion 27-qb0000 All-in-One Desktop PC series, HP Pavilion 27-qb1000 All-in-One Desktop PC series, HP Pavilion 27-xa0000 All-in-One Desktop PC series, HP Pavilion 27-xa1000 All-in-One Desktop PC series, HP Pavilion 510-a000 Desktop PC series, HP Pavilion 510-a100 Desktop PC series, HP Pavilion 510-p000 Desktop PC series, HP Pavilion 510-p100 Desktop PC series, HP Pavilion 570-a000 Desktop PC series, HP Pavilion 570-a100 Desktop PC series, HP Pavilion 570-a700 Desktop PC series, HP Pavilion 570-p000 Desktop PC series, HP Pavilion 570-p100 Desktop PC series, HP Pavilion 570-p700 Desktop PC series, HP Pavilion 590-a0000 Desktop PC series, HP Pavilion 590-p0000 Desktop PC series, HP Pavilion 595-p0000 Desktop PC series, HP Pavilion Gaming 15-cx0000 Laptop PC, HP Pavilion Gaming 15-dk0000 Laptop PC, HP Pavilion Gaming 15-dk0035cl Laptop PC (deleted), HP Pavilion Gaming 15-dk0085nr Laptop PC (deleted), HP Pavilion Gaming 15-dk0086nr Laptop PC (deleted), HP Pavilion Gaming 17-cd0000 Laptop PC, HP Pavilion Gaming 17-cd0085cl Laptop PC (deleted), HP Pavilion Gaming 690-0000 PC Series, HP Slim 290-a0000 Desktop PC series, HP Slimline 410-000 Desktop PC series, HP Slimline 410-100 Desktop PC series, HP Slimline 411-a000 Desktop PC series, HP Slimline 455-000 Desktop PC series, HP Spectre 13-af000 Laptop PC Series, HP Spectre 13-af100 Laptop PC, HP Spectre 13-af500 Laptop PC Series, HP Spectre 13-ap0000 x360 Convertible PC, HP Spectre 15-df0000 x360 Convertible PC, HP Spectre 15-df1000 x360 Convertible PC, HP Spectre Folio 13-ak0000 Laptop PC, HP Stream 11-ak0000 Laptop PC, HP Stream 11-ak1000 Laptop PC, HP Stream 11-y000 Laptop PC, HP Stream 11-y100 Laptop PC, HP Stream 14-ds0000 Laptop PC, HP Stream Laptop 11-ah000 Laptop PC, HP Stream Laptop 11-ah100 Laptop PC, OMEN X by HP 17-ap000 Laptop PC, OMEN X by HP 17-ap200 Laptop PC, OMEN X by HP 2S 15-dg0000 Laptop PC series, OMEN X by HP P1000-000, OMEN by HP 15-dc0000 Laptop PC series, OMEN by HP 15-dc1000 Laptop PC series, OMEN by HP 15-dc1062nr Laptop PC (deleted), OMEN by HP 15-dc1085nr Laptop PC (deleted), OMEN by HP 15-dc1086nr Laptop PC (deleted), OMEN by HP 15-dc1087nr Laptop PC (deleted), OMEN by HP 15-dh0000 Laptop PC series, OMEN by HP 17-an000 Laptop PC, OMEN by HP 17-an100 Laptop PC, OMEN by HP 17-cb0000 Laptop PC, OMEN by HP 873-0000 Desktop PC series, OMEN by HP 875-0000 Obelisk Desktop PC series, OMEN by HP 875-1000 Obelisk Desktop PC series

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06358563

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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