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HP Customer Support - Knowledge Base

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  • Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on an HP computer or printer – Click here

    Information

    Fix intermittent print spooler service errors that may cause print jobs to fail post a Windows update. Click here

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HP Notebook PCs - Advanced Startup Troubleshooting (Windows 10, 8)

This document is for HP notebook computers running Windows 10 or Windows 8.
This document provides advanced troubleshooting procedures for computers with startup issues.

Troubleshoot specific startup issues

Find a symptom in the following list that matches your computer's condition.

Troubleshooting other issues with computer not starting

If none of the previous symptoms match the one on your computer, use the following to solve the issue.

Additional resources

If you cannot find a solution, contact HP Support for further assistance or to have the computer serviced.
For more information on how to resolve no boot and power issues, go to the following HP support documents:

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Country/Region: Flag United States

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