This document is for HP computers using a wireless network (a router) with Windows 10.
Use the advanced troubleshooting steps in this document to resolve wireless Internet connection issues.
note:If the name of the network adapter is missing from the network adapters category, the network adapter hardware is not connected or the device driver cannot Plug and Play. If this happens, shut down the computer and check the hardware connection to your wireless adapter hardware. Service the computer if problems are found.
note:For computers running Windows 10 in S mode: Use Device Manager or Windows Update to check for updated software and drivers. For more information, see Frequently Asked Questions about Windows 10 in S Mode.