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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06268192

Version: 2

OMEN by HP 875-0000 Obelisk Desktop PCs - BIOS Alarm Emits 3 Long and 3 Short Beeps When Video Connections Are Not Secure

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 19-Mar-2019

Last updated : 29-Mar-2019

DESCRIPTION
The BIOS alarm emits 3 long and 3 short beeps when the following issues are detected:
  • Video output cable is not completely plugged into the graphic card port (DP, HDMI, etc).
  • Video output cable is not completely plugged into the external monitor port (DP, HDMI, etc).
  • The external display is not powered on prior to starting the computer.
NOTE: The beeps issue is likely due to the graphic card cannot be initialized, and the external monitor is not detected.

SCOPE
The information in this document applies to the following:
Computers:
  • OMEN by HP 875-0000 Obelisk Desktop PC series
  • OMEN by HP 875-0000 Obelisk Desktop PC series CTO
Operating Systems:
  • Microsoft Windows 10 Pro (64-bit)
RESOLUTION
To resolve this issue, perform the troubleshooting steps, then download and install the appropriate SoftPaq to update the BIOS.
Procedure 1. Ensure all video connections are plugged in securely.
CAUTION: During this procedure, follow the guidelines below to avoid triggering the CMOS Reset (502). If the CMOS Reset (502) message appears, press Enter to reset the CMOS.
  • DO NOT hold the power button more than 10 seconds.
  • DO NOT power off the computer by unplugging the power cord from the wall socket or power supply.
  • ENSURE the front chassis OMEN LED logo is off before powering on the computer.
Figure 1. Power button location.
Figure 2. Main power cord location.
Figure 3. Front chassis LED logo.
  1. When the issue occurs, follow normal process to power off the computer by pressing the power button for 4 to 10 seconds, then release the power button.
  2. Check if the video cable is securely plugged into the video card port.
  3. Check if the monitor is securely plugged into video output cable properly. Secure the video cable to the monitor.
  4. Check if the monitor is powered on. Plug in the monitor's power cord before powering on the computer.
  5. Check if a display adapter is in use. If so, disconnect, then reconnect the display adapter.
  6. Re-seat the graphic card and connect it to the monitor.
Procedure 2. Download and install the appropriate SoftPaq to update the BIOS to prevent this issue from occurring.
Affected Platforms
SoftPaq Description
System Board ID
Release Notes
Download SoftPaq
OMEN by HP 875-0000 Obelisk Desktop PC
HP Consumer Desktop PC BIOS Update (ROM Family SSID 84FD)
Version: F.12 Revision: A
84FD
Affected Platforms
SoftPaq Description
System Board ID
Release Notes
Download SoftPaq
OMEN by HP 875-0000 Obelisk Desktop PC
HP Consumer Desktop PC BIOS Update (ROM Family SSID 84FD)
Version: F.11 Revision: A
84FE
NOTE: The BIOS can also be updated with HP Support Assistant.

Hardware platforms affected : OMEN by HP 875-0000 Obelisk Desktop PC series, OMEN by HP 875-1000 Obelisk Desktop PC series, OMEN by HP Obelisk Desktop 875-0000ne, OMEN by HP Obelisk Desktop 875-0000nf, OMEN by HP Obelisk Desktop 875-0000np, OMEN by HP Obelisk Desktop 875-0000nt, OMEN by HP Obelisk Desktop 875-0000nv, OMEN by HP Obelisk Desktop 875-0000nw, OMEN by HP Obelisk Desktop 875-0000nx, OMEN by HP Obelisk Desktop 875-0000ur, OMEN by HP Obelisk Desktop 875-0001nc, OMEN by HP Obelisk Desktop 875-0001nj, OMEN by HP Obelisk Desktop 875-0001nn, OMEN by HP Obelisk Desktop 875-0001np, OMEN by HP Obelisk Desktop 875-0001nt, OMEN by HP Obelisk Desktop 875-0001nv, OMEN by HP Obelisk Desktop 875-0001nw, OMEN by HP Obelisk Desktop 875-0001nx, OMEN by HP Obelisk Desktop 875-0001ur, OMEN by HP Obelisk Desktop 875-0002nf, OMEN by HP Obelisk Desktop 875-0002nl, OMEN by HP Obelisk Desktop 875-0002nn, OMEN by HP Obelisk Desktop 875-0002np, OMEN by HP Obelisk Desktop 875-0002ns, OMEN by HP Obelisk Desktop 875-0002nt, OMEN by HP Obelisk Desktop 875-0002nv, OMEN by HP Obelisk Desktop 875-0002nw, OMEN by HP Obelisk Desktop 875-0002ur, OMEN by HP Obelisk Desktop 875-0003nc, OMEN by HP Obelisk Desktop 875-0003nl, OMEN by HP Obelisk Desktop 875-0003nn, OMEN by HP Obelisk Desktop 875-0003ns, OMEN by HP Obelisk Desktop 875-0003nt, OMEN by HP Obelisk Desktop 875-0003nv, OMEN by HP Obelisk Desktop 875-0003ur, OMEN by HP Obelisk Desktop 875-0004nf, OMEN by HP Obelisk Desktop 875-0004ng, OMEN by HP Obelisk Desktop 875-0004nl, OMEN by HP Obelisk Desktop 875-0004nn, OMEN by HP Obelisk Desktop 875-0004np, OMEN by HP Obelisk Desktop 875-0004ns, OMEN by HP Obelisk Desktop 875-0004nt, OMEN by HP Obelisk Desktop 875-0004nv, OMEN by HP Obelisk Desktop 875-0004ur, OMEN by HP Obelisk Desktop 875-0005na, OMEN by HP Obelisk Desktop 875-0005nc, OMEN by HP Obelisk Desktop 875-0005ng, OMEN by HP Obelisk Desktop 875-0005nn, OMEN by HP Obelisk Desktop 875-0005np, OMEN by HP Obelisk Desktop 875-0005ns, OMEN by HP Obelisk Desktop 875-0005nt, OMEN by HP Obelisk Desktop 875-0005nv, OMEN by HP Obelisk Desktop 875-0005ur, OMEN by HP Obelisk Desktop 875-0006ng, OMEN by HP Obelisk Desktop 875-0006nn, OMEN by HP Obelisk Desktop 875-0006ns, OMEN by HP Obelisk Desktop 875-0006nt, OMEN by HP Obelisk Desktop 875-0006nv, OMEN by HP Obelisk Desktop 875-0006ur, OMEN by HP Obelisk Desktop 875-0007nc, OMEN by HP Obelisk Desktop 875-0007ng, OMEN by HP Obelisk Desktop 875-0007ni, OMEN by HP Obelisk Desktop 875-0007ns, OMEN by HP Obelisk Desktop 875-0007nt, OMEN by HP Obelisk Desktop 875-0007nv, OMEN by HP Obelisk Desktop 875-0007ur, OMEN by HP Obelisk Desktop 875-0008nf, OMEN by HP Obelisk Desktop 875-0008ns, OMEN by HP Obelisk Desktop 875-0008nt, OMEN by HP Obelisk Desktop 875-0008ur, OMEN by HP Obelisk Desktop 875-0009, OMEN by HP Obelisk Desktop 875-0009na, OMEN by HP Obelisk Desktop 875-0009nf, OMEN by HP Obelisk Desktop 875-0009ng, OMEN by HP Obelisk Desktop 875-0009nq, OMEN by HP Obelisk Desktop 875-0009nt, OMEN by HP Obelisk Desktop 875-0009nv, OMEN by HP Obelisk Desktop 875-0009ur, OMEN by HP Obelisk Desktop 875-0010, OMEN by HP Obelisk Desktop 875-0010na, OMEN by HP Obelisk Desktop 875-0010ur, OMEN by HP Obelisk Desktop 875-0011, OMEN by HP Obelisk Desktop 875-0011ur, OMEN by HP Obelisk Desktop 875-0012na, OMEN by HP Obelisk Desktop 875-0012ur, OMEN by HP Obelisk Desktop 875-0013nf, OMEN by HP Obelisk Desktop 875-0013ur, OMEN by HP Obelisk Desktop 875-0014, OMEN by HP Obelisk Desktop 875-0014ur, OMEN by HP Obelisk Desktop 875-0015ng, OMEN by HP Obelisk Desktop 875-0015ur, OMEN by HP Obelisk Desktop 875-0016na, OMEN by HP Obelisk Desktop 875-0016ur, OMEN by HP Obelisk Desktop 875-0017ur, OMEN by HP Obelisk Desktop 875-0018na, OMEN by HP Obelisk Desktop 875-0018ur, OMEN by HP Obelisk Desktop 875-0019, OMEN by HP Obelisk Desktop 875-0019nf, OMEN by HP Obelisk Desktop 875-0019ng, OMEN by HP Obelisk Desktop 875-0019ur, OMEN by HP Obelisk Desktop 875-0020, OMEN by HP Obelisk Desktop 875-0020ng, OMEN by HP Obelisk Desktop 875-0020rz CTO, OMEN by HP Obelisk Desktop 875-0020ur, OMEN by HP Obelisk Desktop 875-0021ng, OMEN by HP Obelisk Desktop 875-0021ur, OMEN by HP Obelisk Desktop 875-0022ur, OMEN by HP Obelisk Desktop 875-0024, OMEN by HP Obelisk Desktop 875-0024ng, OMEN by HP Obelisk Desktop 875-0025ng, OMEN by HP Obelisk Desktop 875-0029, OMEN by HP Obelisk Desktop 875-0029nf, OMEN by HP Obelisk Desktop 875-0029ng, OMEN by HP Obelisk Desktop 875-0030ng, OMEN by HP Obelisk Desktop 875-0030qd CTO, OMEN by HP Obelisk Desktop 875-0032ng, OMEN by HP Obelisk Desktop 875-0035qe, OMEN by HP Obelisk Desktop 875-0039, OMEN by HP Obelisk Desktop 875-0039nb, OMEN by HP Obelisk Desktop 875-0040nf, OMEN by HP Obelisk Desktop 875-0041nb, OMEN by HP Obelisk Desktop 875-0043nf, OMEN by HP Obelisk Desktop 875-0044nb, OMEN by HP Obelisk Desktop 875-0044nf, OMEN by HP Obelisk Desktop 875-0047nf, OMEN by HP Obelisk Desktop 875-0049, OMEN by HP Obelisk Desktop 875-0050, OMEN by HP Obelisk Desktop 875-0050na, OMEN by HP Obelisk Desktop 875-0059, OMEN by HP Obelisk Desktop 875-0060, OMEN by HP Obelisk Desktop 875-0067nf, OMEN by HP Obelisk Desktop 875-0068nf, OMEN by HP Obelisk Desktop 875-0069, OMEN by HP Obelisk Desktop 875-0070, OMEN by HP Obelisk Desktop 875-0071jp, OMEN by HP Obelisk Desktop 875-0071nf, OMEN by HP Obelisk Desktop 875-0072a, OMEN by HP Obelisk Desktop 875-0075d, OMEN by HP Obelisk Desktop 875-0075nf, OMEN by HP Obelisk Desktop 875-0075no, OMEN by HP Obelisk Desktop 875-0076nf, OMEN by HP Obelisk Desktop 875-0080, OMEN by HP Obelisk Desktop 875-0083nf, OMEN by HP Obelisk Desktop 875-0086nf, OMEN by HP Obelisk Desktop 875-0087nf, OMEN by HP Obelisk Desktop 875-0092nf, OMEN by HP Obelisk Desktop 875-0093nf, OMEN by HP Obelisk Desktop 875-0094nf, OMEN by HP Obelisk Desktop 875-0096nf, OMEN by HP Obelisk Desktop 875-0097nf, OMEN by HP Obelisk Desktop 875-0098no, OMEN by HP Obelisk Desktop 875-0099ng, OMEN by HP Obelisk Desktop 875-0099no, OMEN by HP Obelisk Desktop 875-0100ng, OMEN by HP Obelisk Desktop 875-0102nf, OMEN by HP Obelisk Desktop 875-0140nb, OMEN by HP Obelisk Desktop 875-0146nb, OMEN by HP Obelisk Desktop 875-0149nb, OMEN by HP Obelisk Desktop 875-0151nb, OMEN by HP Obelisk Desktop 875-0171nb, OMEN by HP Obelisk Desktop 875-0184nd, OMEN by HP Obelisk Desktop 875-0186nb, OMEN by HP Obelisk Desktop 875-0198nb, OMEN by HP Obelisk Desktop 875-0199nb, OMEN by HP Obelisk Desktop 875-0201jp, OMEN by HP Obelisk Desktop 875-0202a, OMEN by HP Obelisk Desktop 875-0203a, OMEN by HP Obelisk Desktop 875-0219nb, OMEN by HP Obelisk Desktop 875-0226nb, OMEN by HP Obelisk Desktop 875-0230nb, OMEN by HP Obelisk Desktop 875-0301ng, OMEN by HP Obelisk Desktop 875-0303ng, OMEN by HP Obelisk Desktop 875-0305ng, OMEN by HP Obelisk Desktop 875-0366nz, OMEN by HP Obelisk Desktop 875-0400nz, OMEN by HP Obelisk Desktop 875-0405nz, OMEN by HP Obelisk Desktop 875-0407nz, OMEN by HP Obelisk Desktop 875-0444nz, OMEN by HP Obelisk Desktop 875-0499nz, OMEN by HP Obelisk Desktop 875-0500nd, OMEN by HP Obelisk Desktop 875-0500nd 875-0103nf, OMEN by HP Obelisk Desktop 875-0501ng, OMEN by HP Obelisk Desktop 875-0507nz, OMEN by HP Obelisk Desktop 875-0600nz, OMEN by HP Obelisk Desktop 875-0602nz, OMEN by HP Obelisk Desktop 875-0605nz, OMEN by HP Obelisk Desktop 875-0662nz, OMEN by HP Obelisk Desktop 875-0664nz, OMEN by HP Obelisk Desktop 875-0707nz, OMEN by HP Obelisk Desktop 875-0750nd, OMEN by HP Obelisk Desktop 875-0772nz, OMEN by HP Obelisk Desktop 875-0799nz, OMEN by HP Obelisk Desktop 875-0800no, OMEN by HP Obelisk Desktop 875-0800nz, OMEN by HP Obelisk Desktop 875-0802nz, OMEN by HP Obelisk Desktop 875-0804nz, OMEN by HP Obelisk Desktop 875-0810no, OMEN by HP Obelisk Desktop 875-0818no, OMEN by HP Obelisk Desktop 875-0899nz, OMEN by HP Obelisk Desktop 875-0900nd, OMEN by HP Obelisk Desktop 875-0900ng, OMEN by HP Obelisk Desktop 875-0900nz, OMEN by HP Obelisk Desktop 875-0902nz, OMEN by HP Obelisk Desktop 875-0904ns, OMEN by HP Obelisk Desktop 875-0905no, OMEN by HP Obelisk Desktop 875-0905ns, OMEN by HP Obelisk Desktop 875-0907ns, OMEN by HP Obelisk Desktop 875-0907nz, OMEN by HP Obelisk Desktop 875-0910ns, OMEN by HP Obelisk Desktop 875-0911ns, OMEN by HP Obelisk Desktop 875-0912ng, OMEN by HP Obelisk Desktop 875-0912ns, OMEN by HP Obelisk Desktop 875-0913no, OMEN by HP Obelisk Desktop 875-0916ng, OMEN by HP Obelisk Desktop 875-0917ng, OMEN by HP Obelisk Desktop 875-0920ns, OMEN by HP Obelisk Desktop 875-0926ng, OMEN by HP Obelisk Desktop 875-0945ns, OMEN by HP Obelisk Desktop 875-0990ns, OMEN by HP Obelisk Desktop 875-0999ns, OMEN by HP Obelisk Desktop PC - 875-100 CTO

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06268192

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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