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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06246360

Version: 1

HP Notebook PCs - HIDClass Driver Fails to Install Through Windows Update

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 26-Feb-2019

Last updated : 26-Feb-2019

DESCRIPTION

The following messages appear when Windows updates fail to install the HIDClass driver:

Updates failed

There were problems installing some updates, but we'll try again later.

HP Inc. - HIDClass Error 0x800703e3

Windows Update failed error message

SCOPE

The information in this document applies to the following:

Computers:

HP 14-cf0000 Laptop PC series
HP 14-cf1000 Laptop PC series
HP 14-ck0000 Laptop PC series
HP 14-ck1000 Laptop PC series
HP 14-cm0000 Laptop PC series
HP 14-cm1000 Laptop PC series
HP 14-df0000 Laptop PC series
HP 14-dg0000 Laptop PC series
HP 14-ma0000 Laptop PC series
HP 14-mb0000 Laptop PC series
HP 14g-cr0000 Laptop PC series
HP 14g-cr1000 Laptop PC series
HP 14g-cx0000 Laptop PC series
HP 14g-cx1000 Laptop PC series
HP 14q-cs0000 Laptop PC series
HP 14q-cs1000 Laptop PC series
HP 14q-cy0000 Laptop PC series
HP 14q-cy1000 Laptop PC series
HP 14s-cf0000 Laptop PC series
HP 14s-cf1000 Laptop PC series
HP 14s-cr0000 Laptop PC series
HP 14s-cr1000 Laptop PC series
HP 14s-cs0000 Laptop PC series
HP 14s-cs1000 Laptop PC series
HP 15-da0000 Laptop PC series
HP 15-da1000 Laptop PC series
HP 15-db0000 Laptop PC series
HP 15-db1000 Laptop PC series
HP 15g-dr0000 Laptop PC series
HP 15g-dr1000 Laptop PC series
HP 15g-dx0000 Laptop PC series
HP 15g-dx1000 Laptop PC series
HP 15q-ds0000 Laptop PC series
HP 15q-ds1000 Laptop PC series
HP 15q-dy0000 Laptop PC series
HP 15q-dy1000 Laptop PC series
HP 17-by0000 Laptop PC series
HP 17-by1000 Laptop PC series
HP 17g-cr0000 Laptop PC series
HP 17g-cr1000 Laptop PC series
HP 17q-cs0000 Laptop PC series
HP 17q-cs1000 Laptop PC series
HP ENVY 13-ah0000 Laptop PC series
HP ENVY 13-ah1000 Laptop PC series
HP ENVY 15-cn0000 x360 Convertible PC series
HP ENVY 15-cn1000 x360 Convertible PC series
HP ENVY 15m-cn0000 x360 Convertible PC series
HP Pavilion 13-an0000 Laptop PC series
HP Pavilion 14-ba000 x360 Convertible PC series
HP Pavilion 14-ba100 x360 Convertible PC series
HP Pavilion 14-ba200 x360 Convertible PC series
HP Pavilion 14-cd0000 x360 Convertible PC series
HP Pavilion 14-cd1000 x360 Convertible PC series
HP Pavilion 14-ce0000 Laptop PC series
HP Pavilion 14-ce1000 Laptop PC series
HP Pavilion 14-ce2000 Laptop PC series
HP Pavilion 14-dd0000 x360 Convertible PC series
HP Pavilion 14m-ba100 x360 Convertible PC series
HP Pavilion 14m-cd0000 x360 Convertible PC series
HP Pavilion 14m-dd0000 x360 Convertible PC series
HP Pavilion 14q-cd1000 x360 Convertible PC series
HP Pavilion 15-cs0000 Laptop PC series
HP Pavilion 15-cs1000 Laptop PC series
HP Pavilion 15-cs2000 Laptop PC series
HP Pavilion 15-cu0000 Laptop PC series
HP Pavilion 15-cu1000 Laptop PC series
HP Pavilion 15-dp0000 Laptop PC series
HP Spectre 13-af000 Laptop PC Series
HP Spectre 13-af100 Laptop PC series
HP Spectre 13-af500 Laptop PC series
HP Spectre 13-ap0000 x360 Convertible PC series
HP Spectre 15-df0000 x360 Convertible PC series
HP Spectre 15-df1000 x360 Convertible PC series
HP Spectre Folio 13-ak0000 Laptop PC series
HP Stream 11 Pro G3 EE Notebook PC series
HP Stream 11 Pro G3 Notebook PC series
HP Stream 11 Pro G4 EE Notebook PC series
HP Stream 11 Pro G5 Notebook PC series
HP Stream 11-ak0000 Laptop PC series

Operating System:

Microsoft Windows 10 RS5 (Version 1809)

RESOLUTION

To resolve this issue, update the HP Wireless Button Driver by downloading and installing the following SoftPaq:

SoftPaq Description	Release Notes	Download SoftPaq
HP Wireless Button Driver (Windows 10 v1809) Version: 2.1.8.1 Revision: A	SP94611 release notes	SP94611 File Download

note:
A more recent version of this software might be available. Check for newer versions at: http://www.hp.com/drivers.

The driver is also available for download through HP Support Assistant.

Hardware platforms affected : HP 14-cf0000 Laptop PC, HP 14-cf1000 Laptop PC, HP 14-ck0000 Laptop PC, HP 14-ck1000 Laptop PC, HP 14-cm0000 Laptop PC, HP 14-cm1000 Laptop PC, HP 14-df0000 Laptop PC, HP 14-dg0000 Laptop PC, HP 14-ma0000 Laptop PC, HP 14-mb0000 Laptop PC, HP 14g-cr0000 Laptop PC, HP 14g-cr1000 Laptop PC, HP 14g-cx0000 Laptop PC, HP 14g-cx1000 Laptop PC, HP 14q-cs0000 Laptop PC, HP 14q-cs1000 Laptop PC, HP 14q-cy0000 Laptop PC, HP 14q-cy1000 Laptop PC, HP 14s-cf0000 Laptop PC, HP 14s-cf1000 Laptop PC, HP 14s-cr0000 Laptop PC, HP 14s-cr1000 Laptop PC, HP 14s-cs0000 Laptop PC, HP 14s-cs1000 Laptop PC, HP 15-da0000 Laptop PC, HP 15-da1000 Laptop PC, HP 15-db0000 Laptop PC, HP 15-db1000 Laptop PC, HP 15g-dr0000 Laptop PC, HP 15g-dr1000 Laptop PC, HP 15g-dx0000 Laptop PC, HP 15g-dx1000 Laptop PC, HP 15q-ds0000 Laptop PC, HP 15q-ds1000 Laptop PC, HP 15q-dy0000 Laptop PC, HP 15q-dy1000 Laptop PC, HP 17-by0000 Laptop PC, HP 17-by1000 Laptop PC, HP 17g-cr0000 Laptop PC, HP 17g-cr1000 Laptop PC, HP 17q-cs0000 Laptop PC, HP 17q-cs1000 Laptop PC, HP ENVY 13-ah0000 Laptop PC, HP ENVY 13-ah1000 Laptop PC, HP ENVY 15-cn0000 x360 Convertible PC, HP ENVY 15-cn1000 x360 Convertible PC, HP ENVY 15m-cn0000 x360 Convertible PC, HP Pavilion 13-an0000 Laptop PC, HP Pavilion 14-ba000 x360 Convertible PC, HP Pavilion 14-ba100 x360 Convertible PC, HP Pavilion 14-ba200 x360 Convertible PC, HP Pavilion 14-cd0000 x360 Convertible PC, HP Pavilion 14-cd1000 x360 Convertible PC, HP Pavilion 14-ce0000 Laptop PC, HP Pavilion 14-ce1000 Laptop PC, HP Pavilion 14-ce2000 Laptop PC, HP Pavilion 14-dd0000 x360 Convertible PC, HP Pavilion 14m-ba100 x360 Convertible PC, HP Pavilion 14m-cd0000 x360 Convertible PC, HP Pavilion 14m-dd0000 x360 Convertible PC, HP Pavilion 14q-cd1000 x360 Convertible PC, HP Pavilion 15-cs0000 Laptop PC, HP Pavilion 15-cs1000 Laptop PC, HP Pavilion 15-cs2000 Laptop PC, HP Pavilion 15-cu0000 Laptop PC, HP Pavilion 15-cu1000 Laptop PC, HP Pavilion 15-dp0000 Laptop PC, HP Spectre 13-af000 Laptop PC Series, HP Spectre 13-af100 Laptop PC, HP Spectre 13-af500 Laptop PC Series, HP Spectre 13-ap0000 x360 Convertible PC, HP Spectre 15-df0000 x360 Convertible PC, HP Spectre 15-df1000 x360 Convertible PC, HP Spectre Folio 13-ak0000 Laptop PC, HP Stream 11 Pro G3 EE Notebook PC, HP Stream 11 Pro G3 Notebook PC, HP Stream 11 Pro G4 EE Notebook PC, HP Stream 11 Pro G5 Notebook PC, HP Stream 11-ak0000 Laptop PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06246360

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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