HP OfficeJet Pro 9010, 9020 Printers - Paper Jam Error

This document is for HP OfficeJet Pro 9010, 9010e, 9012, 9013, 9014, 9014e, 9015, 9015e, 9016, 9018, 9018e, 9019, 9020, 9020e, 9022, 9022e, 9023, 9025, 9025e, 9026, 9028, OfficeJet 9012, 9012e, and Premier All-in-One printers.

During a print job, the printer stops feeding pages and a Paper Jam error message displays on the printer control panel. This indicates paper might be jammed inside the printer.

note:

Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The following steps apply to both real and false paper jams.

Remove any loose or jammed paper from inside the printer.

Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until the jam is located.

note:

Avoid using thicker paper. No more than 105 g/m² (28 lb bond) for plain paper or 200 g/m² (110 lb index) for cards.

When small bits of paper become lodged inside the paper path, paper jams are more likely to occur. To remove debris from the paper path and output rollers, run thicker paper through the printer.

1. Remove all paper from the input tray, and load one full-size page of photo paper (letter or A4).
2. Print a blank page, or make a blank copy.
3. After the paper ejects, pull out the input tray.
4. Lift the front of the printer, and then remove any torn paper or debris from inside the tray and rollers.
   
5. Replace the tray, load normal paper, and print again.
   If a paper jam occurs, continue to the next step.

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Clean the rollers inside the printer, and then try to print again.

Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Reset the printer, which might clear a false paper jam error, and then try to print again.

1. With the printer turned on, disconnect the power cord from the printer.
2. Unplug the power cord from the power source.
3. Wait 60 seconds.
4. Reconnect the power cord to a wall outlet and to the printer.

   note:

   HP recommends plugging the printer directly into a wall outlet.

Try to print. If the error persists, continue to the next step.

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.