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    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06187743

Version: 1

Advisory: HP Business Notebooks and Mobile Workstations - 'HP Sure Click Initialization Error' Is Displayed On Earlier Versions of HP Sure Click

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 13-Nov-2018

Last updated : 13-Nov-2018

DESCRIPTION
The following error may be displayed:
HP Sure Click Initialization Error
Initialization failed, please contact your system administrator or try initializing HP Sure Click from Desktop again.
This issue may occur after certain OS updates are installed.
Figure 1. HP Sure Click error.

SCOPE
The information in this document applies to the following:
All HP computers that have HP Sure Click Pre-install may be affected.

Software/Applications:
Any HP Sure Click version prior to 4.1.0.5714.
Computers:
  • HP Elite x2 1000
  • HP Elite x2 1011 G1 Tablet
  • HP Elite x2 1012 G1 Tablet
  • HP Elite x2 1012 G2 Tablet
  • HP EliteBook 1000 Notebook PC
  • HP EliteBook 1050 G1 Notebook PC
  • HP EliteBook 820 G1 Notebook PC
  • HP EliteBook 820 G2 Notebook PC
  • HP EliteBook 820 G3 Notebook PC
  • HP EliteBook 820 G4 Notebook PC
  • HP EliteBook 828 G3 Notebook PC
  • HP EliteBook 828 G4 Notebook PC
  • HP EliteBook 830 G5 Notebook PC
  • HP EliteBook 830 Notebook PC
  • HP EliteBook 836 G5 Notebook PC
  • HP EliteBook 840 G1 Notebook PC
  • HP EliteBook 840 G2 Notebook PC
  • HP EliteBook 840 G3 Notebook PC
  • HP EliteBook 840 G4 Notebook PC
  • HP EliteBook 840 G5 Healthcare Edition Notebook PC
  • HP EliteBook 840 Notebook PC
  • HP EliteBook 846 G5 Notebook PC
  • HP EliteBook 846r G4 Notebook PC
  • HP EliteBook 848 G3 Notebook PC
  • HP EliteBook 848 G4 Notebook PC
  • HP EliteBook 850 G1 Notebook PC
  • HP EliteBook 850 G2 Notebook PC
  • HP EliteBook 850 G3 Notebook PC
  • HP EliteBook 850 G4 Notebook PC
  • HP EliteBook 850 G5 Notebook PC
  • HP EliteBook 850 Notebook PC
  • HP EliteBook x360 1020 G2 Notebook PC
  • HP EliteBook x360 1030 G2 Notebook PC
  • HP EliteBook x360 1030 G3 Notebook PC
  • HP EliteBook x360 830 G5 Notebook PC
  • HP ZBook x2 G4 Detachable Workstation
  • HP ZBook 15u G4 Mobile Workstation
  • HP ZBook 15 G4 Mobile Workstation
  • HP ZBook 17 G4 Mobile Workstation
  • HP ZBook Studio G4 Mobile Workstation
  • HP ZBook 14u G4 Mobile Workstation
  • HP ZBook 15u G5 Mobile Workstation
  • HP ZBook Studio G5 Mobile Workstation
  • HP ZBook 17 G5 Mobile Workstation
  • HP ZBook 14u G5 Mobile Workstation
  • HP ZBook 15 G5 Mobile Workstation
  • HP ZBook Studio x360 G5 Convertible Workstation
  • HP ZBook 15v G5 Mobile Workstation
Operating Systems:
  • Microsoft Windows 10 TH2 (Version 1511)
  • Microsoft Windows 10 TH1 (Version 1507)
  • Microsoft Windows 10 RS5 (Version 1809)
  • Microsoft Windows 10 RS4 (Version 1803)
  • Microsoft Windows 10 RS3 (Version 1709)
  • Microsoft Windows 10 RS2 (Version 1703)
RESOLUTION
To resolve this issue, perform the following steps:
  1. Allow the computer to stay connected to the Internet for a sufficient time to download and install related updates.
    NOTE: The update can possibly take an hour or more.
  2. Download and install the latest version of HP Sure Click from here: .

Hardware platforms affected : HP Elite x2 1011 G1, HP Elite x2 1011 G1 Tablet, HP Elite x2 1011 G1 Tablet Bundle, HP Elite x2 1011 G1 Tablet with Power Keyboard, HP Elite x2 1011 G1 Tablet with Power Keyboard Bundle, HP Elite x2 1011 G1 Tablet with Travel Keyboard, HP Elite x2 1012 G1, HP Elite x2 1012 G1 Tablet, HP Elite x2 1012 G2, HP Elite x2 1012 G2 Tablet, HP EliteBook 1050 G1 Notebook PC, HP EliteBook 1050 G1 Notebook PC, HP EliteBook 820 G1 Notebook PC, HP EliteBook 820 G1 Notebook PC, HP EliteBook 820 G1 Notebook PC (ENERGY STAR), HP EliteBook 820 G1 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 820 G1 Notebook PC Bundle, HP EliteBook 820 G2 Notebook PC, HP EliteBook 820 G2 Notebook PC, HP EliteBook 820 G2 Notebook PC (ENERGY STAR), HP EliteBook 820 G2 Notebook PC Bundle, HP EliteBook 820 G3 Notebook PC, HP EliteBook 820 G3 Notebook PC, HP EliteBook 820 G3 Notebook PC (ENERGY STAR), HP EliteBook 820 G3 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 820 G4 Notebook PC, HP EliteBook 820 G4 Notebook PC, HP EliteBook 820 G4 Notebook PC (ENERGY STAR), HP EliteBook 828 G3 Notebook PC, HP EliteBook 828 G3 Notebook PC, HP EliteBook 828 G4 Notebook PC, HP EliteBook 828 G4 Notebook PC, HP EliteBook 830 G5 Notebook PC, HP EliteBook 830 G5 Notebook PC, HP EliteBook 836 G5 Notebook PC, HP EliteBook 836 G5 Notebook PC, HP EliteBook 840 G1 Notebook PC, HP EliteBook 840 G1 Notebook PC, HP EliteBook 840 G1 Notebook PC (ENERGY STAR), HP EliteBook 840 G1 Notebook PC Bundle, HP EliteBook 840 G2 Notebook PC, HP EliteBook 840 G2 Notebook PC, HP EliteBook 840 G2 Notebook PC (ENERGY STAR), HP EliteBook 840 G2 Notebook PC Bundle, HP EliteBook 840 G3 Notebook PC, HP EliteBook 840 G3 Notebook PC, HP EliteBook 840 G3 Notebook PC (ENERGY STAR), HP EliteBook 840 G3 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 840 G4 Notebook PC, HP EliteBook 840 G4 Notebook PC, HP EliteBook 840 G4 Notebook PC (ENERGY STAR), HP EliteBook 840 G5 Healthcare Edition Notebook PC, HP EliteBook 840 G5 Healthcare Edition Notebook PC, HP EliteBook 840 G5 Notebook PC, HP EliteBook 840 G5 Notebook PC, HP EliteBook 840 G5 Notebook PC Bundle, HP EliteBook 846 G5 Notebook PC, HP EliteBook 846 G5 Notebook PC, HP EliteBook 846r G4 Notebook PC, HP EliteBook 846r G4 Notebook PC, HP EliteBook 848 G3 Notebook PC, HP EliteBook 848 G3 Notebook PC, HP EliteBook 848 G4 Notebook PC, HP EliteBook 848 G4 Notebook PC, HP EliteBook 850 G1 Notebook PC, HP EliteBook 850 G1 Notebook PC, HP EliteBook 850 G1 Notebook PC (ENERGY STAR), HP EliteBook 850 G1 Notebook PC Bundle, HP EliteBook 850 G2 Notebook PC, HP EliteBook 850 G2 Notebook PC, HP EliteBook 850 G2 Notebook PC (ENERGY STAR), HP EliteBook 850 G2 Notebook PC Bundle, HP EliteBook 850 G3 Notebook PC, HP EliteBook 850 G3 Notebook PC, HP EliteBook 850 G3 Notebook PC (ENERGY STAR), HP EliteBook 850 G3 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 850 G4 Notebook PC, HP EliteBook 850 G4 Notebook PC, HP EliteBook 850 G4 Notebook PC (ENERGY STAR), HP EliteBook 850 G4 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 850 G5 Notebook PC, HP EliteBook 850 G5 Notebook PC, HP EliteBook 850 G5 Notebook PC Bundle, HP EliteBook x360 1020 G2, HP EliteBook x360 1020 G2, HP EliteBook x360 1020 G2 Bundle, HP EliteBook x360 1030 G2, HP EliteBook x360 1030 G2, HP EliteBook x360 1030 G2 (ENERGY STAR), HP EliteBook x360 1030 G2 Bundle, HP EliteBook x360 1030 G3 Notebook PC, HP EliteBook x360 1030 G3 Notebook PC, HP EliteBook x360 830 G5 Notebook PC, HP EliteBook x360 830 G5 Notebook PC, HP ZBook 14u G4 Mobile Workstation, HP ZBook 14u G5 Mobile Workstation, HP ZBook 15 G4 Mobile Workstation, HP ZBook 15 G5 Mobile Workstation, HP ZBook 15u G5 Mobile Workstation, HP ZBook 15v G5 Mobile Workstation, HP ZBook 17 G4 Mobile Workstation, HP ZBook 17 G5 Mobile Workstation, HP ZBook Studio G4 Mobile Workstation, HP ZBook Studio G5 Mobile Workstation, HP ZBook Studio x360 G5 Convertible Workstation, HP ZBook x2 G4 Detachable Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06187743

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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