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HP Customer Support - Knowledge Base

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  • Information
    Microsoft Support for Windows 7 ended on Jan 14, 2020

    - HP recommends that you begin the process of upgrading to Windows 10 if your computer has been tested by HP. For more information, click here.


    - If your computer is not compatible for upgrade to Windows 10, we can help to find the perfect computer for you. Check our Weekly deals!

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HP PCs - No Sound After Installing Windows Update (Windows 10)

This document is for HP and Compaq computers with Windows 10.
After installing updates through Windows Update, your computer has the following issue: No sound from the speakers. The speaker icon in the system tray might show a red X.
This issue is related to Windows update KB4462919. To resolve the issue, install updates using Windows Update, and then restart the computer. See Updating Drivers and Software with Windows Update (Windows 10, 8, 7) for instructions. For more information, see the Microsoft support article Audio stops working after installing Intel audio driver from Windows Update.

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Country/Region: Flag United States

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