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HP Customer Support - Knowledge Base

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  • Information
    Fix Windows 10 Update Issues

    > Print spooler or any other printer problems caused by a Windows 10 update or upgrade - Click Here
    > Resolve Windows 10 or update issues on HP computer – Click Here

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HP PCs - No Sound After Installing Windows Update (Windows 10)

This document is for HP and Compaq computers with Windows 10.
After installing updates through Windows Update, your computer has the following issue: No sound from the speakers. The speaker icon in the system tray might show a red X.
This issue is related to Windows update KB4462919. To resolve the issue, install updates using Windows Update, and then restart the computer. See Updating Drivers and Software with Windows Update (Windows 10, 8, 7) for instructions. For more information, see the Microsoft support article Audio stops working after installing Intel audio driver from Windows Update.

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Country/Region: Flag United States

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