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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06101701

Version: 7

HP Consumer Desktop PCs - Boot Device Not Found (3F0) or Automatic Repair Errors

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 30-Jul-2018

Last updated : 19-Feb-2019

DESCRIPTION
The computer fails to load Windows and exhibits one of the following behaviors:
  • The computer stops responding and displays this message: Boot Device Not Found 3F0.

  • The computer boots to the auto repair menu instead of into Windows and reports: Automatic Repair couldn't repair your PC.
The issue may occur due to misconfiguration of the Intel Optane memory.

SCOPE
Information in this document applies to the following:
Configuration:
  • Optane memory installed and enabled
Optane memory parts:
  • L08717-001 M.2 2280 Stoney Beach 2 16GB PCIe Gen3x2
  • 925507-002 16GB M.2 2280 SB PCIe NVMe Gen 3x2
  • 935859-001 32GB M.2 2280 Stony Beach PCIe Gen3x2
Computers:
  • HP 22-c0000 All-in-One Desktop PC series
  • HP 24-e000 All-in-One Desktop PC series
  • HP 24-f0000 All-in-One Desktop PC series
  • HP 390-0000 Desktop PC series
  • HP ENVY 27-b000 All-in-One Desktop PC series
  • HP ENVY 27-b100 All-in-One Desktop PC series
  • HP ENVY 27-b200 All-in-One Desktop PC series
  • HP ENVY 750-000 Desktop PC series
  • HP ENVY 750-100 Desktop PC series
  • HP ENVY 750-200 Desktop PC series
  • HP ENVY 750-300 Desktop PC series
  • HP ENVY 750-400 Desktop PC series
  • HP ENVY 750-500 Desktop PC series
  • HP ENVY 750-600 Desktop PC series
  • HP ENVY 795-0000 Desktop PC series
  • HP ENVY Curved 34-b000 All-in-One Desktop PC series
  • HP ENVY Curved 34-b100 All-in-One Desktop PC series
  • HP Pavilion 24-qa000 All-in-One Desktop PC series
  • HP Pavilion 24-qa100 All-in-One Desktop series
  • HP Pavilion 24-qb0000 All-in-One Desktop PC series
  • HP Pavilion 24-qb1000 All-in-One Desktop PC series
  • HP Pavilion 24-r000 All-in-One Desktop PC series
  • HP Pavilion 24-r100 All-in-One Desktop series
  • HP Pavilion 24-x000 All-in-One Desktop PC series
  • HP Pavilion 24-xa0000 All-in-One Desktop PC series
  • HP Pavilion 24-xa1000 All-in-One Desktop PC series
  • HP Pavilion 27-qa100 All-in-One Desktop series
  • HP Pavilion 27-qb0000 All-in-One Desktop PC series
  • HP Pavilion 27-qb1000 All-in-One Desktop PC series
  • HP Pavilion 27-r000 All-in-One Desktop PC series
  • HP Pavilion 27-r100 All-in-One Desktop series
  • HP Pavilion 27-xa0000 All-in-One Desktop PC series
  • HP Pavilion 27-xa1000 All-in-One Desktop PC series
  • HP Pavilion 570-a000 Desktop PC series
  • HP Pavilion 570-a100 Desktop PC series
  • HP Pavilion 570-a700 Desktop PC series
  • HP Pavilion 570-p000 Desktop PC series
  • HP Pavilion 570-p700 Desktop PC series
  • HP Pavilion 590-a0000 Desktop PC series
  • HP Pavilion 590-p0000 Desktop PC series
  • HP Pavilion 595-p0000 Desktop PC series
  • HP Pavilion Gaming 690-0000 PC Series
  • HP Pavilion Gaming 790-0000 PC Series
  • HP Slimline 270-a000 Desktop PC series
  • HP Slimline 270-p000 Desktop PC series
  • OMEN by HP 875-0000 Obelisk Desktop PC series
  • OMEN by HP 875-1000 Obelisk Desktop PC series
  • OMEN by HP 880-000 Desktop PC series
  • OMEN by HP 880-100 Desktop PC series
  • OMEN by HP 880-500 Desktop PC series
RESOLUTION
The issue is likely due to a misconfiguration of the Intel Optane memory. Perform the following procedures, in order, to correct the configuration. If this does not correct the issue or if you are unable to complete the procedures, contact HP support for further assistance.
NOTE: The Setup interface is different on different comptuers. When following this procedure, refer to the picture that looks like what you see on your computer.
Procedure 1: Run diagnostics to rule out other hard drive issues
  1. Start or restart the computer.
  2. Press F2 repeatedly during start up to enter the HP PC Hardware Diagnostics UEFI utility.
  3. Select Component Tests > Hard Drive > Quick Test.
  4. Select drive C:.
  5. Click Run Once.
  6. Once the test completes, results are displayed on screen.

    If the drive passes all tests, continue to Procedure 2.

    If the drive fails any of the tests, write down the failure ID (24-digit code) and contact HP Customer Support for further assistance.
Procedure 2: Ensure Legacy Support, under Boot Options, is DISABLED
NOTE: If legacy boot support is enabled, you will NOT be able to see the Intel Optane entry as described in Procedure 3.
  1. Start or restart the computer.

  2. Press F10 repeatedly during start up to enter the BIOS configuration utility.

  3. Check Legacy Support and disable if it is enabled:

    Security > Secure Boot Configuration > Press F10 to accept when prompted > Legacy Support

    or

    Boot Options > Legacy Support

  4. If Legacy Support is DISABLED, skip to Procedure 3, Step 3.

    If Legacy Support is ENABLED, change it to DISABLED, save changes and exit, then go to Procedure 3.
Procedure 3: Determine if Optane memory is installed and working normally
  1. Start or restart the computer.

  2. Press F10 repeatedly during start up to enter the BIOS setup utility.

  3. Navigate to the location indicated in the pictures below, based on the BIOS layout you see:

    Configuration > UEFI HII Configuration > Intel(R) Rapid Storage Technology



    Advanced > Intel(R) Rapid Storage Technology



    If Intel Optane is not listed, the computer does not have Optane memory or Optane is malfunctioning and cannot be detected. Contact HP Customer Support for further assistance.

    If Intel Optane is listed, the computer has Intel Optane memory installed and working normally. Continue with Procedure 4.
Procedure 4: Perform F11 recovery, or restore the system using HP recovery media.
  1. Restart the computer and press F11.

    If you can't enter F11 recovery, perform a System recovery using .

  2. Select Troubleshoot.



  3. Select Recovery Manager.



  4. Select System Recovery.



  5. Select Back up your files first (recommended).




  6. Click Next and follow onscreen directions to complete the recovery.

  7. NOTE: Skip this step if your platform is not listed in the table below.

    After the image is restored, if the IRST driver version is 16.0.1.x or 16.0.2.x, install IRST driver version 16.8.0.1000 (or later) through HP Support Assistant (HPSA) or download the latest driver using links from the Customer Support - Software and Driver Downloads page for your product (under Driver-Storage):




Hardware platforms affected : HP 22-c0000 All-in-One Desktop PC series, HP 24-e000 All-in-One Desktop PC series, HP 24-f0000 All-in-One Desktop PC series, HP 390-0000 Desktop PC series, HP ENVY 27-b000 All-in-One Desktop PC series, HP ENVY 27-b200 All-in-One Desktop PC series, HP ENVY 750-000 Desktop PC series, HP ENVY 750-100 Desktop PC series, HP ENVY 750-200 Desktop PC series, HP ENVY 750-300 Desktop PC series, HP ENVY 750-400 Desktop PC series, HP ENVY 750-500 Desktop PC series, HP ENVY 750-600 Desktop PC series, HP ENVY 795-0000 Desktop PC series, HP ENVY Curved 34-b000 All-in-One Desktop PC series, HP ENVY Curved 34-b100 All-in-One Desktop PC series, HP Pavilion 24-qa000 All-in-One Desktop PC series, HP Pavilion 24-qa100 All-in-One Desktop series, HP Pavilion 24-qb0000 All-in-One Desktop PC series, HP Pavilion 24-qb1000 All-in-One Desktop PC series, HP Pavilion 24-r000 All-in-One Desktop PC series, HP Pavilion 24-r100 All-in-One Desktop series, HP Pavilion 24-x000 All-in-One Desktop PC series, HP Pavilion 24-xa0000 All-in-One Desktop PC series, HP Pavilion 24-xa1000 All-in-One Desktop PC series, HP Pavilion 27-qa100 All-in-One Desktop series, HP Pavilion 27-qb0000 All-in-One Desktop PC series, HP Pavilion 27-qb1000 All-in-One Desktop PC series, HP Pavilion 27-r000 All-in-One Desktop PC series, HP Pavilion 27-r100 All-in-One Desktop series, HP Pavilion 27-xa0000 All-in-One Desktop PC series, HP Pavilion 27-xa1000 All-in-One Desktop PC series, HP Pavilion 570-a000 Desktop PC series, HP Pavilion 570-a100 Desktop PC series, HP Pavilion 570-a700 Desktop PC series, HP Pavilion 570-p000 Desktop PC series, HP Pavilion 570-p700 Desktop PC series, HP Pavilion 590-a0000 Desktop PC series, HP Pavilion 590-p0000 Desktop PC series, HP Pavilion 595-p0000 Desktop PC series, HP Pavilion Gaming 690-0000 PC Series, HP Pavilion Gaming 790-0000 PC Series, HP Slimline 270-a000 Desktop PC series, HP Slimline 270-p000 Desktop PC series, OMEN by HP 875-0000 Obelisk Desktop PC series, OMEN by HP 875-1000 Obelisk Desktop PC series, OMEN by HP 880-000 Desktop PC series, OMEN by HP 880-100 Desktop PC series, OMEN by HP 880-500 Desktop PC series

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06101701

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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