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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05972287

Version: 1

Advisory: HP EliteBook 830, 840, 850 G5, Probook 430, 440, 450, 470 G5 Notebook PCs - Toggle Key (Right ALT Key) Does Not Work in Korean Language OS

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 11-Apr-2018

Last updated : 11-Apr-2018

DESCRIPTION
The right ALT toggle key function does not work properly when the keyboard is set to the 103/106 keyboard in a Korean OS. The keyboard should be set to the 101 keyboard.
Figure 1. Right ALT key does not function properly.

SCOPE
The information in this document applies to the following:
All 2017 platforms with Korean keyboard.
Computers:
  • HP EliteBook 830 G5 Notebook PC
  • HP EliteBook 840 G5 Notebook PC
  • HP EliteBook 850 G5 Notebook PC
  • HP ProBook 430 G5 Notebook PC
  • HP ProBook 440 G5 Notebook PC
  • HP ProBook 450 G5 Notebook PC
  • HP ProBook 470 G5 Notebook PC series
Operating Systems:
Microsoft Windows 10 RS1 (Version 1607)
RESOLUTION
To resolve this issue, perform one of the options listed below:
Option 1: Manually change Keyboard layout.
  1. Open Control Panel.
  2. Select Clock, Language and Region.
  3. Select Add a Language.
  4. Select Korean keyboard.
  5. Select Options.
  6. Select Change Layout. In this case, select Korean Keyboard (101 Key) Type 1.
  7. Select Save.
  8. Close the Control Panel.
Option 2: Download and install the following SoftPaq to fix this issue.
SoftPaq Description
Release Notes
Download SoftPaq
Korean Keyboard Registry Update
Version: 1.00
Revision: A
NOTE: A more recent version of this software may be available. Check for newer versions at: http://www.hp.com/drivers

Hardware platforms affected : HP EliteBook 830 G5 Notebook PC, HP EliteBook 840 G5 Notebook PC, HP EliteBook 850 G5 Notebook PC, HP ProBook 430 G5 Notebook PC, HP ProBook 440 G5 Notebook PC, HP ProBook 450 G5 Notebook PC, HP ProBook 470 G5 Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05972287

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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