hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information

    Find Windows 11 and Windows 10 support help. Click here

  • Feedback

hp-concentra-wrapper-portlet

Actions
Loading...

HP ENVY 6200, 7100, 7800 Printers - 'Photo Tray Problem' Error

This document is for HP Photo 6220, 6222, 6230, 6232, 6234, 6252, 6258, 7120, 7130, 7134, 7155, 7158, 7164, 7820, 7830, 7832, 7855, 7858, and 7864 All-in-One printers.
The error message Photo Tray Problem displays on the printer control panel, and the printer does not print.

Step 1: Make sure the photo tray is seated correctly

This error can occur if the printer trays are installed incorrectly. Make sure the printer is located on a flat surface, then make sure the photo tray moves smoothly within the paper tray guides.
  1. Make sure the printer is positioned on a flat surface.
  2. Push in the output tray extender.
  3. Pull out the input tray, but do not remove it.
    Image: Pull out input tray
  4. Remove the output tray.
    Image: Remove the output tray
  5. Make sure the photo tray is seated correctly, and that the photo tray guide tabs (grey) are sliding beneath the main tray guides (black) on both the left and right side of the input tray.
    Image: Photo tray properly functioning
    Image: Tabs outside and inside guide rails
    If they are not in the correct position, gently move the photo tray to align the tab gaps, and then gently press the tabs back into position.
    The photo tray should move freely with no resistance.
  6. Reinstall the output tray, and then make sure the edges line up with the input tray.
    Image: Line up the edges
  7. Try to print.
  8. If the error persists, try printing or copying a document with the output tray removed.
    If the error only happens with the output tray installed, the output tray might need to be replaced.

Step 2: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag United States

hp-detect-load-my-device-portlet

Actions
Loading...