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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05939730

Version: 1

HP Client Management Tools - Tool Update Required Due to HP IT Infrastructure Changes

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 01-Mar-2018

Last updated : 26-Sep-2018

DESCRIPTION
On 28 February 2018 HP IT removed support for SSL v3.0 and TLS v1.0 when connecting the HP FTP site (https:\\ftp.hp.com). This is an industry-wide move to deprecate less secure protocols and ensure user security and privacy. As a result, the following HP Manageability Tools were impacted by this change and have been updated.
  • HP Manageability Integration Kit (HP MIK) - has no version checking, just needs to be updated if older than version 2.0.52.1.

  • SoftPaq Download Manager (HP SDM) - versions prior to 4.3.23.0 do not report that a new version is available. It will load the catalog but the SoftPaqs cannot be download.

  • HP Image Assistant (HPIA) - displays message: "HP Image Assistant has stopped working" with the only option to close the program.

  • HP ImageDiags - versions prior to 1.8.80.5 will not work. NOTE, ImageDiags utilizes HP SDM as well and will not work unless HP SDM has also been updated prior to using it.

SCOPE
Information in this document applies to the following:
HP manageability tools affected:
  • HP Manageability Integration Kit (HP MIK) - versions prior to v2.0.52.1
  • SoftPaq Download Manager (HP SDM) - versions prior to v4.3.23.0
  • HP Image Assistant (HPIA) - versions prior to v3.0.8.1
  • HP ImageDiags - versions prior to v1.8.80.5
Computers:
  • Any computer using the above mentioned tools
RESOLUTION
aUpdate your HP manageability tools to the latest versions:
HP Manageability Tool
Version
SoftPaq
HP Manageability Integration Kit (HP MIK)
v2.0.52.1
SoftPaq Download Manager (HP SDM)
v4.3.23.0
HP Image Assistant (HPIA)
v3.0.8.1
HP ImageDiags
v1.8.80.5
NOTE: More recent versions of this software may be available.
Check for newer versions of HP MIK, HP SDM, and HPIA at this link:
http://www8.hp.com/us/en/ads/clientmanagement/overview.html#manageability-tools.
Get the latest version of HP ImageDiags using this link: https://ftp.hp.com/pub/idr/ImageDiags/ImageDiags.exe.

Hardware platforms affected : HP Business Desktop PCs, HP Business Desktop PCs, HP EliteBook Notebook PCs, HP Mobile Workstation, HP Notebook PCs, HP ProBook Notebook PCs, HP x2 PCs, HP x360 Home Notebook PCs, Personal Workstations, Rugged Notebook PCs, Ultrabook and Sleekbook

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05939730

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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