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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05939024

Version: 1

Advisory: HP ENVY 27 and ENVY 34 Curved All-in-One Notebook PCs - Computer's Screen Flickers Intermittently (On and OFF) During Normal Operation

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 28-Feb-2018

Last updated : 28-Feb-2018

DESCRIPTION
During normal computer usage, such as surfing the web, using software applications, etc., the computer exhibits flickering screen (ON and OFF). The issue occurs because the HDMI-In Scalar board does not provide enough eDP (Embedded DisplayPort) signal strength to the LCD panel.

SCOPE
Information in this document applies to the following:
Computers:
  • HP ENVY All-in-One - 27-b001la
  • HP ENVY All-in-One - 27-b002la
  • HP ENVY All-in-One - 27-b003la
  • HP ENVY All-in-One - 27-b005xt
  • HP ENVY All-in-One - 27-b010
  • HP ENVY All-in-One - 27-b010 CTO
  • HP ENVY All-in-One - 27-b010t CTO
  • HP ENVY All-in-One - 27-b011
  • HP ENVY All-in-One - 27-b014
  • HP ENVY All-in-One - 27-b015qe
  • HP ENVY All-in-One - 27-b019
  • HP ENVY All-in-One - 27-b020qe
  • HP ENVY All-in-One - 27-b020qe CTO
  • HP ENVY All-in-One - 27-b021
  • HP ENVY All-in-One - 27-b025se
  • HP ENVY All-in-One - 27-b100la
  • HP ENVY All-in-One - 27-b100nb
  • HP ENVY All-in-One - 27-b100nd
  • HP ENVY All-in-One - 27-b100ne
  • HP ENVY All-in-One - 27-b100nf
  • HP ENVY All-in-One - 27-b100ng
  • HP ENVY All-in-One - 27-b100nh
  • HP ENVY All-in-One - 27-b100nj
  • HP ENVY All-in-One - 27-b100nl
  • HP ENVY All-in-One - 27-b100no
  • HP ENVY All-in-One - 27-b100nq
  • HP ENVY All-in-One - 27-b100nt
  • HP ENVY All-in-One - 27-b100nu
  • HP ENVY All-in-One - 27-b100nv
  • HP ENVY All-in-One - 27-b100nw
  • HP ENVY All-in-One - 27-b100nx
  • HP ENVY All-in-One - 27-b100ny
  • HP ENVY All-in-One - 27-b100ur
  • HP ENVY All-in-One - 27-b101la
  • HP ENVY All-in-One - 27-b101nf
  • HP ENVY All-in-One - 27-b101ng
  • HP ENVY All-in-One - 27-b101nk
  • HP ENVY All-in-One - 27-b101nl
  • HP ENVY All-in-One - 27-b101no
  • HP ENVY All-in-One - 27-b101np
  • HP ENVY All-in-One - 27-b101nq
  • HP ENVY All-in-One - 27-b101nu
  • HP ENVY All-in-One - 27-b101nx
  • HP ENVY All-in-One - 27-b101ny
  • HP ENVY All-in-One - 27-b101ur
  • HP ENVY All-in-One - 27-b102la
  • HP ENVY All-in-One - 27-b102nf
  • HP ENVY All-in-One - 27-b102np
  • HP ENVY All-in-One - 27-b102nu
  • HP ENVY All-in-One - 27-b102nx
  • HP ENVY All-in-One - 27-b102ny
  • HP ENVY All-in-One - 27-b103la
  • HP ENVY All-in-One - 27-b103np
  • HP ENVY All-in-One - 27-b103nx
  • HP ENVY All-in-One - 27-b104la
  • HP ENVY All-in-One - 27-b104nf
  • HP ENVY All-in-One - 27-b105na
  • HP ENVY All-in-One - 27-b105nf
  • HP ENVY All-in-One - 27-b105nl
  • HP ENVY All-in-One - 27-b107na
  • HP ENVY All-in-One - 27-b107no
  • HP ENVY All-in-One - 27-b109na
  • HP ENVY All-in-One - 27-b110
  • HP ENVY All-in-One - 27-b110nb
  • HP ENVY All-in-One - 27-b110nh
  • HP ENVY All-in-One - 27-b110nl
  • HP ENVY All-in-One - 27-b110no
  • HP ENVY All-in-One - 27-b110ur
  • HP ENVY All-in-One - 27-b111
  • HP ENVY All-in-One - 27-b111nb
  • HP ENVY All-in-One - 27-b111nf
  • HP ENVY All-in-One - 27-b111ur
  • HP ENVY All-in-One - 27-b112nb
  • HP ENVY All-in-One - 27-b112nf
  • HP ENVY All-in-One - 27-b112ur
  • HP ENVY All-in-One - 27-b113nf
  • HP ENVY All-in-One - 27-b113ur
  • HP ENVY All-in-One - 27-b114
  • HP ENVY All-in-One - 27-b116ur
  • HP ENVY All-in-One - 27-b119
  • HP ENVY All-in-One - 27-b120
  • HP ENVY All-in-One - 27-b120ni
  • HP ENVY All-in-One - 27-b120no
  • HP ENVY All-in-One - 27-b120np
  • HP ENVY All-in-One - 27-b120qd CTO
  • HP ENVY All-in-One - 27-b121ni
  • HP ENVY All-in-One - 27-b123nb
  • HP ENVY All-in-One - 27-b135t
  • HP ENVY All-in-One - 27-b145se
  • HP ENVY All-in-One - 27-b150na
  • HP ENVY All-in-One - 27-b150nc
  • HP ENVY All-in-One - 27-b150ns
  • HP ENVY All-in-One - 27-b150ur
  • HP ENVY All-in-One - 27-b153ng
  • HP ENVY All-in-One - 27-b154ng
  • HP ENVY All-in-One - 27-b155qd
  • HP ENVY All-in-One - 27-b160nz
  • HP ENVY All-in-One - 27-b170na
  • HP ENVY All-in-One - 27-b170nj
  • HP ENVY All-in-One - 27-b170ur
  • HP ENVY All-in-One - 27-b171ns
  • HP ENVY All-in-One - 27-b171ur
  • HP ENVY All-in-One - 27-b180nz
  • HP ENVY All-in-One - 27-b190na
  • HP ENVY All-in-One - 27-b190nz
  • HP ENVY All-in-One - 27-b199nz
  • HP ENVY All-in-One - 27-b200 CTO
  • HP ENVY Curved All-in-One - 34-b000na
  • HP ENVY Curved All-in-One - 34-b000nd
  • HP ENVY Curved All-in-One - 34-b000ne
  • HP ENVY Curved All-in-One - 34-b000nf
  • HP ENVY Curved All-in-One - 34-b000ng
  • HP ENVY Curved All-in-One - 34-b000ni
  • HP ENVY Curved All-in-One - 34-b000nj
  • HP ENVY Curved All-in-One - 34-b000nk
  • HP ENVY Curved All-in-One - 34-b000nl
  • HP ENVY Curved All-in-One - 34-b000nn
  • HP ENVY Curved All-in-One - 34-b000no
  • HP ENVY Curved All-in-One - 34-b000nq
  • HP ENVY Curved All-in-One - 34-b000nt
  • HP ENVY Curved All-in-One - 34-b000nv
  • HP ENVY Curved All-in-One - 34-b000ny
  • HP ENVY Curved All-in-One - 34-b000ur
  • HP ENVY Curved All-in-One - 34-b001la
  • HP ENVY Curved All-in-One - 34-b001ne
  • HP ENVY Curved All-in-One - 34-b001nf
  • HP ENVY Curved All-in-One - 34-b001np
  • HP ENVY Curved All-in-One - 34-b001nq
  • HP ENVY Curved All-in-One - 34-b001ny
  • HP ENVY Curved All-in-One - 34-b002la
  • HP ENVY Curved All-in-One - 34-b002nf
  • HP ENVY Curved All-in-One - 34-b002ny
  • HP ENVY Curved All-in-One - 34-b003la
  • HP ENVY Curved All-in-One - 34-b003nf
  • HP ENVY Curved All-in-One - 34-b004la
  • HP ENVY Curved All-in-One - 34-b004nf
  • HP ENVY Curved All-in-One - 34-b006nf
  • HP ENVY Curved All-in-One - 34-b007nf
  • HP ENVY Curved All-in-One - 34-b008nl
  • HP ENVY Curved All-in-One - 34-b010
  • HP ENVY Curved All-in-One - 34-b010a
  • HP ENVY Curved All-in-One - 34-b010cn
  • HP ENVY Curved All-in-One - 34-b010d
  • HP ENVY Curved All-in-One - 34-b010kr
  • HP ENVY Curved All-in-One - 34-b010nb
  • HP ENVY Curved All-in-One - 34-b010nf
  • HP ENVY Curved All-in-One - 34-b010nl
  • HP ENVY Curved All-in-One - 34-b010no
  • HP ENVY Curved All-in-One - 34-b010qe CTO
  • HP ENVY Curved All-in-One - 34-b011
  • HP ENVY Curved All-in-One - 34-b011a
  • HP ENVY Curved All-in-One - 34-b011ur
  • HP ENVY Curved All-in-One - 34-b012nf
  • HP ENVY Curved All-in-One - 34-b015t
  • HP ENVY Curved All-in-One - 34-b017c
  • HP ENVY Curved All-in-One - 34-b021
  • HP ENVY Curved All-in-One - 34-b021nh
  • HP ENVY Curved All-in-One - 34-b021np
  • HP ENVY Curved All-in-One - 34-b024nb
  • HP ENVY Curved All-in-One - 34-b025nb
  • HP ENVY Curved All-in-One - 34-b025xt
  • HP ENVY Curved All-in-One - 34-b026nb
  • HP ENVY Curved All-in-One - 34-b030ur
  • HP ENVY Curved All-in-One - 34-b050na
  • HP ENVY Curved All-in-One - 34-b050nc
  • HP ENVY Curved All-in-One - 34-b051ng
  • HP ENVY Curved All-in-One - 34-b070hk
  • HP ENVY Curved All-in-One - 34-b070na
  • HP ENVY Curved All-in-One - 34-b070nx
  • HP ENVY Curved All-in-One - 34-b071ns
  • HP ENVY Curved All-in-One - 34-b073ns
  • HP ENVY Curved All-in-One - 34-b080nl
  • HP ENVY Curved All-in-One - 34-b090nz
  • HP ENVY Curved All-in-One - 34-b100 CTO
Operating Systems:
  • Microsoft Windows 10 TH1 (Version 1507)
  • Microsoft Windows 10 RS3 (Version 1709)
  • Microsoft Windows 10 RS2 (Version 1703)
  • Microsoft Windows 10 RS1 (Version 1607)
  • Microsoft Windows 10 Pro (64-bit)
  • Microsoft Windows 10 Pro (32-bit)
  • Microsoft Windows 10 Mobile
  • Microsoft Windows 10 IoT (64-bit)
  • Microsoft Windows 10 Home (64-bit)
  • Microsoft Windows 10 Home (32-bit)
  • Microsoft Windows 10 Enterprise (64-bit)
  • Microsoft Windows 10 (32-bit)
RESOLUTION
To resolve this issue, download and install the following SoftPaq:
SoftPaq Description
Release Notes
Download SoftPaq
HDMI-In Scalar Firmware
Version: F.13
Revision: A
NOTE: A more recent version of this software may be available. Check for newer versions at: http://www.hp.com/drivers

Hardware platforms affected : HP ENVY All-in-One - 27-b001la, HP ENVY All-in-One - 27-b002la, HP ENVY All-in-One - 27-b003la, HP ENVY All-in-One - 27-b005xt, HP ENVY All-in-One - 27-b010, HP ENVY All-in-One - 27-b010 CTO, HP ENVY All-in-One - 27-b010t CTO, HP ENVY All-in-One - 27-b011, HP ENVY All-in-One - 27-b014, HP ENVY All-in-One - 27-b015qe, HP ENVY All-in-One - 27-b019, HP ENVY All-in-One - 27-b020qe, HP ENVY All-in-One - 27-b020qe CTO, HP ENVY All-in-One - 27-b021, HP ENVY All-in-One - 27-b025se, HP ENVY All-in-One - 27-b100la, HP ENVY All-in-One - 27-b100nb, HP ENVY All-in-One - 27-b100nd, HP ENVY All-in-One - 27-b100ne, HP ENVY All-in-One - 27-b100nf, HP ENVY All-in-One - 27-b100ng, HP ENVY All-in-One - 27-b100nh, HP ENVY All-in-One - 27-b100nj, HP ENVY All-in-One - 27-b100nl, HP ENVY All-in-One - 27-b100no, HP ENVY All-in-One - 27-b100nq, HP ENVY All-in-One - 27-b100nt, HP ENVY All-in-One - 27-b100nu, HP ENVY All-in-One - 27-b100nv, HP ENVY All-in-One - 27-b100nw, HP ENVY All-in-One - 27-b100nx, HP ENVY All-in-One - 27-b100ny, HP ENVY All-in-One - 27-b100ur, HP ENVY All-in-One - 27-b101la, HP ENVY All-in-One - 27-b101nf, HP ENVY All-in-One - 27-b101ng, HP ENVY All-in-One - 27-b101nk, HP ENVY All-in-One - 27-b101nl, HP ENVY All-in-One - 27-b101no, HP ENVY All-in-One - 27-b101np, HP ENVY All-in-One - 27-b101nq, HP ENVY All-in-One - 27-b101nu, HP ENVY All-in-One - 27-b101nx, HP ENVY All-in-One - 27-b101ny, HP ENVY All-in-One - 27-b101ur, HP ENVY All-in-One - 27-b102la, HP ENVY All-in-One - 27-b102nf, HP ENVY All-in-One - 27-b102np, HP ENVY All-in-One - 27-b102nu, HP ENVY All-in-One - 27-b102nx, HP ENVY All-in-One - 27-b102ny, HP ENVY All-in-One - 27-b103la, HP ENVY All-in-One - 27-b103np, HP ENVY All-in-One - 27-b103nx, HP ENVY All-in-One - 27-b104la, HP ENVY All-in-One - 27-b104nf, HP ENVY All-in-One - 27-b105na, HP ENVY All-in-One - 27-b105nf, HP ENVY All-in-One - 27-b105nl, HP ENVY All-in-One - 27-b107na, HP ENVY All-in-One - 27-b107no, HP ENVY All-in-One - 27-b109na, HP ENVY All-in-One - 27-b110, HP ENVY All-in-One - 27-b110nb, HP ENVY All-in-One - 27-b110nh, HP ENVY All-in-One - 27-b110nl, HP ENVY All-in-One - 27-b110no, HP ENVY All-in-One - 27-b110ur, HP ENVY All-in-One - 27-b111, HP ENVY All-in-One - 27-b111nb, HP ENVY All-in-One - 27-b111nf, HP ENVY All-in-One - 27-b111ur, HP ENVY All-in-One - 27-b112nb, HP ENVY All-in-One - 27-b112nf, HP ENVY All-in-One - 27-b112ur, HP ENVY All-in-One - 27-b113nf, HP ENVY All-in-One - 27-b113ur, HP ENVY All-in-One - 27-b114, HP ENVY All-in-One - 27-b116ur, HP ENVY All-in-One - 27-b119, HP ENVY All-in-One - 27-b120, HP ENVY All-in-One - 27-b120ni, HP ENVY All-in-One - 27-b120no, HP ENVY All-in-One - 27-b120np, HP ENVY All-in-One - 27-b120qd CTO, HP ENVY All-in-One - 27-b121ni, HP ENVY All-in-One - 27-b123nb, HP ENVY All-in-One - 27-b135t, HP ENVY All-in-One - 27-b145se, HP ENVY All-in-One - 27-b150na, HP ENVY All-in-One - 27-b150nc, HP ENVY All-in-One - 27-b150ns, HP ENVY All-in-One - 27-b150ur, HP ENVY All-in-One - 27-b153ng, HP ENVY All-in-One - 27-b154ng, HP ENVY All-in-One - 27-b155qd, HP ENVY All-in-One - 27-b160nz, HP ENVY All-in-One - 27-b170na, HP ENVY All-in-One - 27-b170nj, HP ENVY All-in-One - 27-b170ur, HP ENVY All-in-One - 27-b171ns, HP ENVY All-in-One - 27-b171ur, HP ENVY All-in-One - 27-b180nz, HP ENVY All-in-One - 27-b190na, HP ENVY All-in-One - 27-b190nz, HP ENVY All-in-One - 27-b199nz, HP ENVY All-in-One - 27-b200 CTO, HP ENVY Curved All-in-One - 34-b000na, HP ENVY Curved All-in-One - 34-b000nd, HP ENVY Curved All-in-One - 34-b000ne, HP ENVY Curved All-in-One - 34-b000nf, HP ENVY Curved All-in-One - 34-b000ng, HP ENVY Curved All-in-One - 34-b000ni, HP ENVY Curved All-in-One - 34-b000nj, HP ENVY Curved All-in-One - 34-b000nk, HP ENVY Curved All-in-One - 34-b000nl, HP ENVY Curved All-in-One - 34-b000nn, HP ENVY Curved All-in-One - 34-b000no, HP ENVY Curved All-in-One - 34-b000nq, HP ENVY Curved All-in-One - 34-b000nt, HP ENVY Curved All-in-One - 34-b000nv, HP ENVY Curved All-in-One - 34-b000ny, HP ENVY Curved All-in-One - 34-b000ur, HP ENVY Curved All-in-One - 34-b001la, HP ENVY Curved All-in-One - 34-b001ne, HP ENVY Curved All-in-One - 34-b001nf, HP ENVY Curved All-in-One - 34-b001np, HP ENVY Curved All-in-One - 34-b001nq, HP ENVY Curved All-in-One - 34-b001ny, HP ENVY Curved All-in-One - 34-b002la, HP ENVY Curved All-in-One - 34-b002nf, HP ENVY Curved All-in-One - 34-b002ny, HP ENVY Curved All-in-One - 34-b003la, HP ENVY Curved All-in-One - 34-b003nf, HP ENVY Curved All-in-One - 34-b004la, HP ENVY Curved All-in-One - 34-b004nf, HP ENVY Curved All-in-One - 34-b006nf, HP ENVY Curved All-in-One - 34-b007nf, HP ENVY Curved All-in-One - 34-b008nl, HP ENVY Curved All-in-One - 34-b010, HP ENVY Curved All-in-One - 34-b010a, HP ENVY Curved All-in-One - 34-b010cn, HP ENVY Curved All-in-One - 34-b010d, HP ENVY Curved All-in-One - 34-b010kr, HP ENVY Curved All-in-One - 34-b010nb, HP ENVY Curved All-in-One - 34-b010nf, HP ENVY Curved All-in-One - 34-b010nl, HP ENVY Curved All-in-One - 34-b010no, HP ENVY Curved All-in-One - 34-b010qe CTO, HP ENVY Curved All-in-One - 34-b011, HP ENVY Curved All-in-One - 34-b011a, HP ENVY Curved All-in-One - 34-b011ur, HP ENVY Curved All-in-One - 34-b012nf, HP ENVY Curved All-in-One - 34-b015t, HP ENVY Curved All-in-One - 34-b017c, HP ENVY Curved All-in-One - 34-b021, HP ENVY Curved All-in-One - 34-b021nh, HP ENVY Curved All-in-One - 34-b021np, HP ENVY Curved All-in-One - 34-b024nb, HP ENVY Curved All-in-One - 34-b025nb, HP ENVY Curved All-in-One - 34-b025xt, HP ENVY Curved All-in-One - 34-b026nb, HP ENVY Curved All-in-One - 34-b030ur, HP ENVY Curved All-in-One - 34-b050na, HP ENVY Curved All-in-One - 34-b050nc, HP ENVY Curved All-in-One - 34-b051ng, HP ENVY Curved All-in-One - 34-b070hk, HP ENVY Curved All-in-One - 34-b070na, HP ENVY Curved All-in-One - 34-b070nx, HP ENVY Curved All-in-One - 34-b071ns, HP ENVY Curved All-in-One - 34-b073ns, HP ENVY Curved All-in-One - 34-b080nl, HP ENVY Curved All-in-One - 34-b090nz, HP ENVY Curved All-in-One - 34-b100 CTO

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05939024

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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