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HP Customer Support - Knowledge Base

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  • Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use our digital solutions like the Virtual Agent and Diagnostic Tools or your HP account for faster service. Instant Ink customers please visit instantink.com

    Information
    Are you working from home?

    It can be challenging when webcam, audio, or tools don’t work as expected. Check our tips and fixes!

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HP Notebook - 15-bs171nia Product Specifications

Hardware

Product number
3QQ57EA
Product name
HP Notebook - 15-bs171nia
Microprocessor
Intel® Core™ i5-8250U (1.6 GHz base frequency, up to 3.4 GHz with Intel® Turbo Boost Technology, 6 MB cache, 4 cores)
Memory, standard
4 GB DDR4-2400 SDRAM (1 x 4 GB)
Video graphics
AMD Radeon™ 520 Graphics (2 GB DDR3 dedicated)
Hard drive
1 TB 5400 rpm SATA
Optical drive
DVD-Writer
Display
39.6 cm (15.6") diagonal HD SVA anti-glare WLED-backlit (1366 x 768)
Keyboard
Full-size island-style keyboard with numeric keypad
Pointing device
Touchpad with multi-touch gesture support
Wireless connectivity
Intel® 802.11b/g/n/ac (1x1) Wi-Fi® and Bluetooth® 4.2 Combo
Network interface
Integrated 10/100/1000 GbE LAN
Expansion slots
1 multi-format SD media card reader
External ports
2 USB 3.1 Gen 1 (Data transfer only); 1 USB 2.0; 1 HDMI; 1 RJ-45; 1 headphone/microphone combo
Dimensions (W x D x H)
38 x 25.38 x 2.38 cm
Weight
2.1 kg
Power supply type
65 W AC power adapter
Battery type
4-cell, 41 Wh Li-ion
Battery life mixed usage
Up to 11 hours and 45 minutes
Video Playback Battery life
Up to 9 hours and 30 minutes
Battery type note
User-replaceable battery
Webcam
HP TrueVision HD Camera with integrated digital microphone
Audio features
Dual speakers

Software

Operating system
FreeDOS 1.2

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Country/Region: Flag United States

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