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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05905184

Version: 2

HP Notebooks - Update Firmware on Certain Solid State Drives to prevent possible Hard Disk 3F0 Errors

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 23-Jan-2018

Last updated : 23-Jan-2018

DESCRIPTION
HP strongly recommends updating the firmware on the solid state drives (SSDs) listed in the SCOPE. If you do not update the firmware, in time the drives may begin may begin to experience the issues indicated below. These issues may occur intermittently for a while but will eventually result in permanent failure of the drive unless you update the firmware.
Issue 1: The computer fails to boot and the following error is displayed during POST:
Boot Device Not Found
Please install an operating system on your hard disk.
Hard Disk - (3F0)
Issue 2: Attempting to check the drive using HP PC Hardware Diagnostics UEFI fails with the following error:
No hard drive installed. Please check that the power and data cables are connected properly.
Issue 3: The following SMART Check error is displayed:
SMART Check : WARNING
Short DST : NOT AVAILABLE

SCOPE
Information in this document applies to the following:
Affected solid state drives and firmware versions:
SSD Model
Affected FW Version
(PN 786222-001) - M.2 2280 180GB SED Opal 2 LTRi, IMFT
LTRi
(PN 786228-001) - SSD, Pro2500 180GB Opal 2 LTRi, Hynix
LTRi
(PN 811506-001) - SSD, Pro2500R, 120GB, 2.5"
LWDi
(PN 811508-001) - M2, Pro2500R, 180GB, 2.5"
LWDi
(PN 811509-001) - M.2, Pro2500R, 180GB, Opal 2.0, 2280/S3
LUDi
(PN 811510-001) - SSD, Pro2500R, 180GB, 2.5"
LWDi
(PN 811511-001) - SSD, Pro2500R, 180GB, Opal 2.0, 2.5"
LUDi
(PN 811513-001) - SSD, Pro2500R, 240GB, 2.5"
LWDi
(PN 811514-001) - SSD, Pro2500R, 240GB, Opal 2.0, 2.5"
LUDi
(PN 817670-001) - M.2, 2280, Pro2500R 240GB Hynix
LWDi
Computers that shipped with the affected drives:
  • HP Elite x2 1012 G1 Tablet
  • HP EliteBook 1030 G1 Notebook PC
  • HP EliteBook 1040 G3 Notebook PC
  • HP EliteBook 720 G3 Notebook PC
  • HP EliteBook 740 G3 Notebook PC
  • HP EliteBook 750 G3 Notebook PC
  • HP EliteBook 820 G3 Notebook PC
  • HP EliteBook 828 G3 Notebook PC
  • HP EliteBook 848 G3 Notebook PC
  • HP EliteBook 850 G3 Notebook PC
  • HP EliteBook Folio 1020 G2 Special Edition Notebook PC
  • HP EliteBook Folio G1 Notebook PC
  • HP Pavilion Wave Desktop - 600-a001nh
  • HP Pavilion Wave Desktop - 600-a001nn
  • HP Pavilion Wave Desktop - 600-a001nx
  • HP Pavilion Wave Desktop - 600-a002tla
  • HP Pavilion Wave Desktop - 600-a005ns
  • HP Pavilion Wave Desktop - 600-a006ns
  • HP Pavilion Wave Desktop - 600-a010t CTO
  • HP Pavilion Wave Desktop - 600-a011
  • HP Pavilion Wave Desktop - 600-a019
  • HP Pavilion Wave Desktop - 600-a020xt CTO
  • HP Pavilion Wave Desktop - 600-a029
  • HP Pavilion Wave Desktop - 600-a030kr
  • HP Pavilion Wave Desktop - 600-a031kr
  • HP Pavilion Wave Desktop - 600-a050nc (ENERGY STAR)
  • HP Pavilion Wave Desktop - 600-a051a
  • HP Pavilion Wave Desktop - 600-a053jp
  • HP Pavilion Wave Desktop - 600-a055cn (ENERGY STAR)
  • HP Pavilion Wave Desktop - 600-a055na
  • HP Pavilion Wave Desktop - 600-a058cn (ENERGY STAR)
  • HP Pavilion Wave Desktop - 600-a070jp
  • HP Pavilion Wave Desktop - 600-a071jp
  • HP Pavilion Wave Desktop - 600-a078cn (ENERGY STAR)
  • HP Pavilion Wave Desktop - 600-a100na
  • HP Pavilion Wave Desktop - 600-a100ng
  • HP Pavilion Wave Desktop - 600-a100nl
  • HP Pavilion Wave Desktop - 600-a100no
  • HP Pavilion Wave Desktop - 600-a100nz
  • HP Pavilion Wave Desktop - 600-a101nf
  • HP Pavilion Wave Desktop - 600-a101ng
  • HP Pavilion Wave Desktop - 600-a102nf
  • HP Pavilion Wave Desktop - 600-a102ng
  • HP Pavilion Wave Desktop - 600-a103nf
  • HP Pavilion Wave Desktop - 600-a106ns
  • HP Pavilion Wave Desktop - 600-a107nb
  • HP Pavilion Wave Desktop - 600-a108nb
  • HP Pavilion Wave Desktop - 600-a109nb
  • HP Pavilion Wave Desktop - 600-a110
  • HP Pavilion Wave Desktop - 600-a110no
  • HP Pavilion Wave Desktop - 600-a111nb
  • HP Pavilion Wave Desktop - 600-a120no
  • HP Pavilion Wave Desktop - 600-a130cn
  • HP Pavilion Wave Desktop - 600-a130jp
  • HP Pavilion Wave Desktop - 600-a130kr
  • HP Pavilion Wave Desktop - 600-a130na
  • HP Pavilion Wave Desktop - 600-a130ur
  • HP Pavilion Wave Desktop - 600-a132cn
  • HP Pavilion Wave Desktop - 600-a135ur
  • HP Pavilion Wave Desktop - 600-a140kr
  • HP Pavilion Wave Desktop - 600-a150hk
  • HP Pavilion Wave Desktop - 600-a150jp
  • HP Pavilion Wave Desktop - 600-a150na
  • HP Pavilion Wave Desktop - 600-a150nj
  • HP Pavilion Wave Desktop - 600-a150ur
  • HP Pavilion Wave Desktop - 600-a151jp
  • HP Pavilion Wave Desktop - 600-a151kr
  • HP Pavilion Wave Desktop - 600-a152jp
  • HP Pavilion Wave Desktop - 600-a155na
  • HP Pavilion Wave Desktop - 600-a155ur
  • HP Pavilion Wave Desktop - 600-a156cn
  • HP Pavilion Wave Desktop - 600-a156ur
  • HP Pavilion Wave Desktop - 600-a159na
  • HP Pavilion Wave Desktop - 600-a170hk
  • HP Pavilion Wave Desktop - 600-a170jp
  • HP Pavilion Wave Desktop - 600-a171jp
  • HP Pavilion Wave Desktop - 600-a172jp
  • HP Pavilion Wave Desktop - 600-a173jp
  • HP Pavilion Wave Desktop - 600-a176cn
  • HP Pavilion Wave Desktop - 600-a176kr
  • HP ProBook 640 G2 Notebook PC
  • HP ProBook 650 G2 Notebook PC
  • HP ZBook 15 G2 Mobile Workstation
  • HP ZBook 15u G3 Mobile Workstation
  • HP ZBook 17 G2 Mobile Workstation
RESOLUTION
HP strongly recommends updating your drive firmware, even if it is not currently exhibiting the issues mentioned in the DESCRIPTION. Updating the firmware will prevent the issues from occurring in future. If the computer will boot, use the following SoftPaq to update your drive firmware.
SoftPaq Description
Release Notes
Download SoftPaq
Intel Solid State Drive (SSD) Firmware Update
Version: Pro2500Ref_all
Revision: A
note:
A more recent version of this software may be available. Check for newer versions at http://www.hp.com/drivers.
note:
The SoftPaq updates the firmware, for each model, to the version indicated in this table:
SSD
New FW Version
(PN 786222-001) - M.2 2280 180GB SED Opal 2 LTRi, IMFT
LT7i
(PN 786228-001) - SSD, Pro2500 180GB Opal 2 LTRi, Hynix
LT7i
(PN 811506-001) - SSD, Pro2500R, 120GB, 2.5"
LZDi
(PN 811508-001) - M2, Pro2500R, 180GB, 2.5"
LZDi
(PN 811509-001) - M.2, Pro2500R, 180GB, Opal 2.0, 2280/S3
LURp
(PN 811510-001) - SSD, Pro2500R, 180GB, 2.5"
LZDi
(PN 811511-001) - SSD, Pro2500R, 180GB, Opal 2.0, 2.5"
LURp
(PN 811513-001) - SSD, Pro2500R, 240GB, 2.5"
LZDi
(PN 811514-001) - SSD, Pro2500R, 240GB, Opal 2.0, 2.5"
LURp
(PN 817670-001) - M.2, 2280, Pro2500R 240GB Hynix
LZDi
If your computer will not boot or if you continue to see drive detection issues after updating the firmware, please contact HP for further assistance. Reference this document number when contacting HP.

Hardware platforms affected : HP Elite x2 1011 G1, HP Elite x2 1012 G1, HP EliteBook 1030 G1 Notebook PC, HP EliteBook 1040 G3 Notebook PC, HP EliteBook 720 G1 Notebook PC, HP EliteBook 720 G2 Notebook PC, HP EliteBook 725 G2 Notebook PC, HP EliteBook 725 G3 Notebook PC, HP EliteBook 740 G2 Base Model Notebook PC, HP EliteBook 740 G2 Notebook PC, HP EliteBook 740 G2 Notebook PC (ENERGY STAR), HP EliteBook 745 G2 Notebook PC, HP EliteBook 745 G3 Notebook PC, HP EliteBook 750 G2 Base Model Notebook PC, HP EliteBook 750 G2 Notebook PC, HP EliteBook 750 G2 Notebook PC (ENERGY STAR), HP EliteBook 755 G2 Notebook PC, HP EliteBook 755 G3 Notebook PC, HP EliteBook 820 G2 Base Model Notebook PC, HP EliteBook 820 G2 Notebook PC, HP EliteBook 820 G2 Notebook PC (ENERGY STAR), HP EliteBook 820 G3 Notebook PC, HP EliteBook 828 G3 Notebook PC, HP EliteBook 840 G2 Notebook PC, HP EliteBook 840 G2 Notebook PC (ENERGY STAR), HP EliteBook 840 G3 Notebook PC, HP EliteBook 848 G3 Notebook PC, HP EliteBook 850 G2 Base Model Notebook PC, HP EliteBook 850 G2 Notebook PC, HP EliteBook 850 G2 Notebook PC (ENERGY STAR), HP EliteBook 850 G3 Notebook PC, HP EliteBook Folio 1020 G1 Notebook PC, HP EliteBook Folio 1020 G1 Special Edition Notebook PC, HP EliteBook Folio 1040 G1 Notebook PC, HP EliteBook Folio 1040 G2 Notebook PC, HP EliteBook Folio 9480m Notebook PC, HP EliteBook Revolve 810 G3 Base Model Tablet, HP EliteDesk 700 G1 Microtower PC, HP EliteDesk 705 G1 Desktop Mini PC, HP EliteDesk 705 G1 Microtower PC, HP EliteDesk 705 G2 Desktop Mini PC, HP EliteDesk 705 G2 Microtower PC, HP EliteDesk 705 G2 Small Form Factor PC, HP EliteDesk 800 35W G2 Desktop Mini PC (ENERGY STAR), HP EliteDesk 800 65W G2 Desktop Mini PC (ENERGY STAR), HP EliteDesk 800 G1 Desktop Mini PC, HP EliteDesk 800 G1 Desktop Mini PC, HP EliteDesk 800 G1 Small Form Factor PC, HP EliteDesk 800 G1 Ultra-slim PC, HP EliteDesk 800 G2 Small Form Factor PC, HP EliteDesk 800 G2 Tower PC, HP EliteDesk 880 G1 Tower PC, HP EliteOne 800 G2 23-inch Non-Touch All-in-One PC, HP EliteOne 800 G2 23-inch Touch All-in-One PC, HP Pro x2 612 G1, HP Pro x2 612 G2, HP ProBook 11 EE G1, HP ProBook 640 G1 Notebook PC, HP ProBook 640 G2 Notebook PC, HP ProBook 645 G1 Notebook PC, HP ProBook 645 G2 Notebook PC, HP ProBook 650 G1 Notebook PC, HP ProBook 650 G2 Notebook PC, HP ProDesk 400 G2 Desktop Mini PC, HP ProDesk 400 G2.5 Small Form Factor PC, HP ProDesk 400 G3 Microtower PC, HP ProDesk 400 G3 Small Form Factor PC, HP ProDesk 480 G3 Microtower PC, HP ProDesk 490 G3 Microtower PC, HP ProDesk 498 G3 Microtower PC, HP ProDesk 600 G1 Desktop Mini PC, HP ProDesk 600 G1 Small Form Factor PC, HP ProDesk 600 G1 Tower PC, HP ProDesk 600 G2 Desktop Mini PC, HP ProDesk 600 G2 Desktop Mini PC (ENERGY STAR), HP ProDesk 600 G2 Microtower PC, HP ProDesk 600 G2 Small Form Factor PC, HP ProDesk 680 G2 Microtower PC, HP ProOne 400 G1 21.5-inch Touch All-in-One PC, HP ProOne 400 G2 20-inch Touch All-in-One PC, HP ProOne 600 G1 All-in-One PC, HP ProOne 600 G2 21.5-inch Non-Touch All-in-One PC, HP Spectre Pro x360 G1 Convertible PC, HP Spectre Pro x360 G2 Convertible PC, HP ZBook 14 G2 Base Model Mobile Workstation, HP ZBook 14 G2 Mobile Workstation, HP ZBook 14 G2 Mobile Workstation (ENERGY STAR), HP ZBook 15 G2 Mobile Workstation, HP ZBook 15 G2 Mobile Workstation (ENERGY STAR), HP ZBook 15 Mobile Workstation, HP ZBook 15u G2 Mobile Workstation, HP ZBook 17 G2 Mobile Workstation, HP ZBook 17 G2 Mobile Workstation, HP ZBook 17 G2 Mobile Workstation (ENERGY STAR), HP ZBook 17 Mobile Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05905184

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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