HP defines batteries as either standard (non-long life) or long-life battery (LLB or XL). A Standard battery can be furthered defined has having 300 cycles, while a long-life battery has 1000 cycles. A cycle is the period when a battery drains below a certain level and is then recharged. When a battery check is performed, the cycle count is obtained from the battery firmware.
Warranty terms for different battery types
Standard, removable battery
A Standard battery that can be removed by a customer receives a 1-year warranty. No extended warranties apply to the battery except a separate battery-only Care Pack. Care Packs may be purchased, which covers a 1-time replacement of the battery. This Care Pack terminates after you receive a battery replacement or when the service period expires on the supported product, whichever event occurs first.
Standard, non-removable battery
A Standard battery that is not customer accessible, or cannot be removed by a customer, has a warranty that matches the notebook it is embedded in. The battery is also covered under any extended warranty purchased for the notebook up to a maximum of 3 years.
A separate battery-only Care Pack may also be purchased, which covers a 1-time replacement of the battery. This Care Pack terminates after you receive a battery replacement or when the service period expires on the supported product, whichever event occurs first.
Long-life, removable battery
A Long-Life battery, that can be removed by a customer has a warranty that matches the notebook it is embedded in. An extended warranty applied to the notebook does apply to the battery, but is applicable only during the first 3 years. A separate battery-only Care Pack may also be purchased, which covers a 1-time replacement of the battery. This Care Pack terminates after you receive a battery replacement or when the service period expires on the supported product, whichever event occurs first.
Long-life, non-removable battery
A long-life battery that HP has deemed not customer removable has a warranty that matches the notebook it is embedded in. Additionally, the battery is covered under any Care Pack purchased for the notebook up to a maximum of 3 years. A separate battery-only Care Pack may also be purchased, which covers a 1-time replacement of the battery. This Care Pack terminates after you receive a battery replacement or when the service period expires on the supported product, whichever event occurs first.
After Market Option (AMO) Batteries
HP defines after-market batteries as those batteries purchased as an accessory, where the customer is able to access the battery and it is service replaceable:
A Standard (AMO) battery that can be removed by a customer receives a 1-year warranty where no extended warranties apply to this kind of battery.
A Long-Life (AMO) battery (LLB or XL) that HP has deemed customer service replaceable, has a warranty of 3 years.
General Battery Warranty Terms
The battery warranty only covers failures resulting from defects in materials or workmanship. The warranty does not cover:
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Decrease in capacity that occurs over time and with use with all batteries.
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Failure or diminished capacity resulting from accidents, misuse, abuse, contamination, or other external causes.
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Failure or diminished capacity resulting from improper calibration.
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Failure or diminished capacity resulting improper or inadequate maintenance.
- Battery life. Battery life expectance varies depending on product configuration and usage, including but not limited to product model, applications running, power management settings, and product features.
NOTE: You may be required to run an HP diagnostic test to determine if a battery failure is covered by the warranty.