solution Contentsolution Content

Samsung Printers - Configure Wireless Settings Using Samsung Printer Diagnostics

This document explains how to use the Samsung Printer Diagnostics software application to set up wireless printing.

Before you begin

  1. Make sure your printer is wireless capable. If you are not sure, check the user guide for your printer model.
  2. Make sure your printer and computer are in the same wireless network environment.
  3. Open the Samsung Printer Diagnostics application on your computer. If the software is not installed, see Samsung Printer Diagnostics Installation and Functions for instructions.
  4. Have a USB cable available to assist with the setup if needed.
note:
To learn more about wireless networks, see Wireless network setup (in English).

Configure the wireless settings

Samsung Printer Diagnostics includes two methods for configuring the wireless settings. One uses a direct wireless connection between your computer and printer, and the other uses a USB cable connection. The method using a direct wireless connection runs first. The method using a USB cable will function if the printer does not support the WPS function or if the method using a direct wireless connection fails.
note:
While configuring the wireless settings for the printer, your computer might be disconnected from the Internet.
  1. Open Samsung Printer Diagnostics on your computer, if it is not already open.
  2. Select Setting up Wireless printing.
    Figure : Setting up wireless printing option
  3. Turn on the printer as prompted.
    Figure : Turn the printer on
  4. Select the printer.
    Samsung Printer Diagnostics checks whether the printer supports the wireless function. The Select a wireless printer screen displays if the printer supports the wireless function and more than one wireless printer is detected.
    Figure : Checking for device
  5. Press the Wi-Fi Protected Setup (WPS) button on the printer control panel.
    When you do this, the software proceeds to the next step. (If you don’t press the WPS button within two minutes, a Retry button appears.)
    Figure : Press the WPS button
  6. Follow any additional onscreen instructions to complete the configuration. Otherwise, check whether you are prompted to connect a USB cable.
    If the printer does not support the wireless function, or if the method using a direct wireless connection failed, you are prompted to plug in a USB cable. The method using a USB cable starts automatically. Follow these steps if you are prompted to connect the printer to the computer with a USB cable.
    1. Connect the printer to the computer with a USB cable.
      Figure : Connecting with USB cable
    2. Select the wireless network.
      On this screen, the wireless networks retrieved from the connected printer are listed. Only infrastructure mode wireless networks are detected. Click the Refresh button to view the wireless networks, and then select your wireless network.
      Figure : Select the wireless network
    3. Enter wireless network security credentials if prompted.
      The wireless network security screen displays if the selected wireless network is a secured network.
      • If the security of the selected wireless network is WEP, the installer enables the Next button when you enter a network password of 5, 10, 13 or 26 characters.
      • If the security is WPA, the installer enables the Next button when you enter a password that is more than 8 characters and fewer than 63 characters.
      Figure : Wireless network security screen
    4. Wait while the connection completes.
      Figure : Wireless network connecting screen
      If the wireless setup is successful, the Wireless Network Setting Complete screen displays and includes the Printer Settings information.
      Figure : Wireless connection is successful
      If the wireless setup was not successful, see the next section, "Troubleshoot connection failure messages."

Troubleshoot connection failure messages

The connection failure screen displays if the printer cannot connect to the wireless network.
Figure : Example of wireless connection failure screens
Check the following troubleshooting instructions for failure messages:
Failure message troubleshooting
Message
Troubleshooting
Connection Failure - Network Not Found
The printer did not find the wireless network.
Make sure the Wi-Fi router is working correctly. Try connecting to the wireless network with another device.
Connection Failure - Computer Connection Error
The printer connected to the wireless network successfully, but the computer was unable to connect to the printer through the wireless network.
Make sure that your computer is configured and connected to the same wireless network. The SSID and Gateway address displayed on the screen should match the network settings on the computer.
Connection Failure - Invalid Network Security
The password for the wireless network is invalid.
Check with the printer administrator or with your Internet service provider.
Connection Failure - Connected to Wired Network
An Ethernet cable is connected to the printer.
Disconnect the Ethernet cable and restart the printer.
Connection Failure - IP Address Not Assigned
The printer failed to have an IP address assigned.
Restart the printer and check again. If an IP address is still not assigned, make sure the Wi-Fi router is working in DHCP mode.
Connection Failure - General Connection Error
There is a time-out or an undefined error.
Check whether another device is working correctly in the same wireless network environment. Also check the Wi-Fi router settings.
If you are unable to resolve the connection failure, go to www.hp.com/support for assistance.