hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on an HP computer or printer – Click here

    Information

    Fix intermittent print spooler service errors that may cause print jobs to fail post a Windows update. Click here

hp-concentra-wrapper-portlet

Actions
Loading...

HP Commercial and Consumer Notebook PCs - Swelling or Deformation of Notebook Battery

Customers may notice that the notebook battery is somewhat deformed or swollen and become concerned that there is a potential safety issue. In some cases the swelling may cause the seam of the battery enclosure to open.
The HP Safety Council has investigated these issues and determined that there is no safety issue.
Swollen batteries should be replaced and disposed of properly for functional reasons but they do not present a safety issue. When replacing the swollen battery do not dispose of the swollen battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.
Although swollen batteries generally do not pose a safety issue, HP recommends that they should be replaced. For batteries still under warranty contact HP support to order a replacement. For batteries no longer under warranty contact HP to purchase a replacement.
If the battery is inaccessible please contact HP support or an Authorized HP Service Provider to have the battery replaced.
About cell swelling and causes
Cell swelling is a condition that may occur with polymer cells used in some notebook batteries. Polymer cells are popular in the industry where thin cell design is desired.
Polymer cells may swell if they are damaged, mistreated, or as a result of the manufacturing process. Swelling can result from prolonged low voltage, exposure to high temperatures, cell imbalance and more.
Swelling may also occur when a battery failure condition is detected by internal safety devices. The disabled battery may experience swelling in this state due to the internal safety circuit allowing the cells to discharge to a safe low voltage state.
Preventing the issue
Proper care and maintenance of the batteries can prevent swelling. Please refer to Maximizing the capacity and life span of the battery in this document for information on caring for batteries so as to minimize the possibility of occurrence of the issue: HP Notebook PCs - Improving Battery Performance (Windows).

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag United States

hp-detect-load-my-device-portlet

Actions
Loading...