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Samsung Multifunction Laser Printers - Scanning Problems

Condition
Suggested solution
Scanner does not work.
  • Make sure that you place the original to be scanned face down on the scanner glass, or face up in the document feeder (see "Loading originals in your printer's User Guide).
  • There may not be enough available memory to contain the document you want to scan. Try the Prescan function, from Scan Programs, to see if that works. Try lowering the scan resolution rate.
  • Check that the printer cable is connected properly.
  • Make sure that the printer cable is not defective. Switch the printer cable with a known good cable. If necessary, replace the printer cable.
  • Check that the scanner is configured correctly. Check the scan setting in the application you want to use to make certain that the scanner job is being sent to the correct port (for example, USB001).
The unit scans very slowly.
  • Check if the printer is printing received data. If so, scan the document after the received data has been printed.
  • Graphics are scanned more slowly than text.
  • Communication speed slows in scan mode because of the large amount of memory required to analyze and reproduce the scanned image. Set your conputer to the ECP printer mode through BIOS setting. This action will help to increase the speed. For details about how to set BIOS, refer to your computer User's Guide.
Message appears on the computer screen:
  • Device can't be set to the hardware mode you want.
  • Port is being used by another program.
  • Port is disabled.
  • Scanner is busy receiving or printing data. When the current job is completed, try again.
  • Invalid handle.
  • Scanning has failed.
  • There may be a copying or printing job in progress. Try your job again when that job is finished.
  • The selected port is currently being used. Restart your computer and try again.
  • The printer cable may be improperly connected, or the power might be off.
  • The scanner driver is not installed, or the operating environment is not set up properly.
  • Make sure that the printer is properly connected and the power is On, and then restart your computer.
  • The USB cable might be improperly connected, or the power might be off.

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