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HP Customer Support - Knowledge Base

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  • Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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HP PCs - Computer Locks Up or Freezes Troubleshooting

This document applies to HP desktop and notebook computers.
The computer is not performing as expected:
  • Windows stops responding to mouse and keyboard input
  • Nothing moves on the computer display
  • The mouse cursor is in constant busy mode
  • Programs stop responding
To resolve problems when your computer is unresponsive, go to Computer Locks Up or Freezes Troubleshooting.

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Country/Region: Flag United States

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