Error:

Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions.

hp-support-head-portlet

Actions

HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions

hp-share-print-widget-portlet

Actions

Information

Fix HP Printer issue on macOS
A [software component] will damage your computer message displays when printing or while installing - Click Here

Information

Audio or sound issues? Try our automated HP Audio check!

Information

Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

Information

Create an HP account today!
Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Learn more

hp-concentra-wrapper-portlet

Actions

HP Notebook PCs - Freeing Up Storage Space on a 32 GB Hard Drive (Windows 10)

This document is for HP Notebook PCs with a 32 GB hard drive.

HP notebook PCs that come with a 32 GB hard drive are intended to be used with cloud storage. You might need to free up disk space before Windows Updates can proceed.

To update the version of Windows installed on your notebook, you need 10 GB of free hard drive space. If 10 GB of hard drive space is not available, delete or save to external storage any personal files and user-installed software or apps.

note:
For additional assistance on Windows updates, refer to the HP support document HP PCs - Updating Drivers and Software with Windows Update (Windows 10. 8, 7).

Freeing up hard drive space to update Windows

To install Windows 10 updates, you need 10 GB of free hard drive space. Windows Update includes an option to delete unnecessary files on your hard drive if a low storage volume is detected. If available, an alternative to free up disk space is to store data to the cloud (online).

note:
See Freeing up space using the cloud (online storage) to learn how you can store data to the cloud.

In Windows, search for and open Windows Update settings.
Click Check for updates. Windows Update downloads and begins to install any available updates. If prompted, click Download and install.
If Windows Update detects that more storage space is needed for the update, the Storage settings window opens. Click Free up space now.
The Free up space now window opens. Default categories of temporary files to permanently remove are pre-selected. Make sure you want to delete these categories, or select additional categories to delete.
Click Remove files to remove the selected temporary files.
Wait for Windows Update to remove the files.
After Windows Update removes the temporary files, the update continues to download.
After Windows Update installs the update, follow the on-screen instructions to restart your computer.

Freeing up space using the cloud (online storage)

For optimal performance, your notebook computer is intended for use with cloud storage. As an alternative to deleting files on your computer, you can move files to the cloud to free up more hard drive space for the Windows update.

note:
Based on the configuration, your HP notebook computer offers different options to support cloud storage. Other cloud storage options are available online if these examples do not apply to you.

Activating Microsoft Office 365

Some 32 GB notebooks come with Microsoft Office 365 and 1TB of cloud storage space on OneDrive. To start using Office 365, open any Office application, and follow the on-screen instructions to activate your license. The product key is entered automatically by the device; there is no printed product key. Your Office license is connected to your Microsoft account.

For more information, see Activate an Office purchase or free offer on a new PC (in English).

Using Microsoft OneDrive cloud storage

After activating the Office 365 offer (if applicable) you have 1TB of cloud storage space on OneDrive. Files stored on OneDrive can be accessed from any device connected to the Internet. Using cloud storage instead of storing files locally on the hard drive helps to reserve free space and improve device performance. For more information about using OneDrive, see the Microsoft Support page OneDrive on your PC (in English).

Confirming the Windows 10 update installed successfully

Check the update history in Windows Settings to confirm Windows 10 updated successfully.

In Windows, search for and open Windows Update settings.
The Update status message confirms that Windows is up to date. If you want to view the update, click View installed update history.
Confirm the successful installation of the Windows update.

hp-feedback-input-portlet

Actions

hp-feedback-banner-portlet

Actions

hp-country-locator-portlet

Actions

Country/Region: Flag

United States

hp-detect-load-my-device-portlet

Actions

hp-hero-support-search

Actions

Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update"