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HP Customer Support - Knowledge Base

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  • Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use our digital solutions like the Virtual Agent and Diagnostic Tools or your HP account for faster service. Instant Ink customers please visit instantink.com

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HP JetAdvantage On Demand - How to install the Udocx app on your HP MFP

note:
If you don't yet have a license for UdocX, go to HP JetAdvantage On Demand to obtain one.
To install Udocx, complete the following steps:
  1. Click Utilities and locate the UdocX installer. Click Download and follow the wizard prompts.
  2. When prompted, log in to HP JetAdvantage On Demand.
  3. Enter the IP address or hostname and password of the MFP you will use, and then click Install.
  4. On the device control panel, tap Udocx to launch the application.

Troubleshooting tips

  • Verify the IP/Hostname and Admin Password of the MFP by browsing to the MFP and logging in.
  • Verify that the device has been configured correctly to access the internet. This often requires that a proxy server be configured.
  • Uninstall and reinstall the UdocX app on the target MFP. MFP resets will invalidate installations, requiring this procedure.
note:

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Country/Region: Flag United States

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