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HP Customer Support - Knowledge Base

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  • Information
    Fix Windows 10 Update Issues

    > Print spooler or any other printer problems caused by a Windows 10 update or upgrade - Click Here
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HP OMEN Command Center

This document is for HP OMEN computers with HP OMEN Command Center installed.

Features of the OMEN Command Center

The OMEN Command Center offers the following tools to monitor and improve system performance:
  • System Vitals: View utilization percentages for the graphics processing unit (GPU), central processing unit (CPU), and memory.
  • Overclocking: Monitor and adjust system performance.
  • Network Booster: View current network bandwidth available and the current optimization mode.
  • Lighting: Customize your keyboard and exterior lighting.
  • Performance Mode: Select a custom mode to optimize performance.
  • Update Management: View new features and recommended updates
OMEN Command Center offers the following features to monitor and improve gameplay:
  • Rewards: Sign up for challenges and win prizes.
  • Coaching: View performance feedback to enhance your gameplay.
  • My Games: Manage and access your game library from one location.
  • Game Stream: Use your OMEN PC to host gameplay.
note:
Install the latest version of OMEN Command Center from the Microsoft Store. Older versions of OMEN Command Center feature different navigation and require HP Support Assistant to be installed.
Earlier OMEN PCs require a BIOS update before they will support all features in the Microsoft Store app. If needed, you can reinstall the Win32-based application from the software and driver downloads page for your computer model.

Updating OMEN Command Center from the Microsoft Store

Update OMEN Command Center by downloading the app from the Microsoft Store.
  1. Click the Microsoft Store icon on the task bar.
  2. Search for OMEN Command Center.
  3. Click Update.
    Wait while the program downloads and installs.
  4. Click Play.
    OMEN Command Center opens.

Home screen

The OMEN Command Center home screen displays features available on your computer.
note:
Available features vary based upon OMEN system models.
OMEN Command Center home screen

Updates

OMEN Command Center looks for updates automatically on launch. There is also an option to search for new updates.

Overclocking

Use the overclocking screen to monitor and adjust system performance. The tools available vary based upon the computer hardware configuration.
note:
HP Omen Notebooks require the use of the external power supply to access the Overclocking screen.

Performance Control

Change the performance of your OMEN notebook to the mode that works best for the task you are performing. The notebook remains in Default mode until you switch to comfort mode or performance mode.
note:
Performance Control is only available on certain computer models. Refer to the OMEN Command Center features table in this document to see if this feature is available on your computer.
On the Performance Control dashboard, CPU temperature, GPU temperature and CPU utilization display in real-time.
Performance Control screen set on Default

Network Booster

Adjust network priorities to boost system performance.

Lighting

Configure the LED lights on the OMEN computer or peripheral device. Lighting features vary by product. Each lighting area displays as a separate tab.
note:
Your device might look different from the one shown, but the lighting configuration steps are similar.

Macros

Configure the macro keys (P1-P6) on the OMEN computer to initiate a series of recorded key presses using a single keystroke.
note:
The macro feature is only available on OMEN computers with dedicated macro keys.

Rewards

The Rewards feature allows you to complete challenges to win prizes. This service is enabled in partnership with Versus Systems.
  1. Sign in using an HP account to access OMEN Rewards. Type your date of birth when prompted.
    note:
    You must be 16 years or older to participate in the Rewards feature.
    Enter date of birth
  2. Click Accept to allow Versus Systems to authenticate using your HP account.
    Accept Versus System access
  3. Click Turn on location tracking in Windows Settings or Continue without turning on location, and then follow on-screen instructions.
  4. Click a reward card to learn more about the challenge.
    List of reward challenges
  5. Click Start Challenge on the reward card to begin a challenge.
    Starting a challenge
  6. Complete the challenge to earn the reward.
    After you successfully complete a challenge, a message displays that describes your reward and an email is sent to the email address you used during the sign up process. Open the email, and then follow the instructions to redeem your reward.
    Popup congratulations message

Coaching

Use the Gamer Performance Index (GPI) with the Coaching feature to identify strengths and weaknesses on critical game skills.
Coaching is enabled in partnership with Mobalytics and is free for one year to all OMEN PC users. If you do not have a Mobalytics account, you can create one.
  1. Sign in using your HP account.
  2. Sign in to your Mobalytics account. If you do not have an account click Create account, and then follow the on-screen instructions.
    Your HP ID and Mobalytics accounts link.
Sign in to Mobalytics account

My Games

My Games is a feature that groups all of your games in one place.
note:
Dual-screen models have a different layout to fit the smaller screen, functionality is the same.

Game Stream

Game Stream is a gaming service delivered through OMEN Command Center. A minimum of two computers are required to use Game Stream. A supported OMEN PC functions as the host, while any other client PCs must be running Windows 10.

Help

Click Help to open the OMEN Command Center support page.

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