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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent class of vulnerabilities referred to as “speculative execution side-channel attacks”. HP has released a security bulletin for systems with Intel x86 processor, and will continue to provide more information on other processors (ARM, AMD) as it becomes available. 

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HP 3D Printers - Agent Cartridges, Powders, Printhead and Cleaning Kit Limited Warranty

This document is for HP agent cartridges, powders, printheads, and cleaning kits for HP 3D Printers.
Agent Cartridges, Powders, Printheads and Cleaning Kits are intended solely for use by the customer in HP products. The customer will return at HP’s cost and per HP’s instructions all printheads, agents and powders in their original packaging or containers that have been replaced by HP under warranty.
  note:
This Limited Warranty is in addition to the written limited warranty statement in your HP Consumables contract, and in the event of a conflict, the contract shall control.
HP Branded Consumables Limited Warranty
Notwithstanding anything to the contrary in the Agreement, consumables are warranted by HP pursuant to the following:
  1. HP Branded Consumables Limited Warranty. Only HP branded consumables are warranted against defects in materials and workmanship for the warranty period specified in the “HP Branded Consumables Warranty Period” section. This HP Branded Consumables Limited Warranty pertains to such HP branded consumables when used in the HP products designated by HP and as directed by HP in the user manual. This HP Branded Consumables Limited Warranty is in addition to the written limited warranty statement that may be provided with the HP branded consumables and in the event of a conflict, this section shall control.
  2. HP Branded Consumables Warranty Period.
    1. Branded Consumables: HP Agents and HP Powders. The consumables warranty period for HP branded agents and HP branded powders commences on the date of purchase by the customer and ends on the earlier to occur of: (1) when the HP branded agents or HP branded powders are depleted or (2) on the “Warranty Ends” date printed on the HP branded agent and HP branded powder packaging or container. See the "Warranty Ends Date Locations" section for more details.
    2. Branded Consumables: HP Printheads. The consumables warranty period for HP printheads commences on the date of purchase by the customer and ends on the earlier to occur of: (1) the “Warranty Ends” date printed on the HP printhead packaging or container, or (2) the warranted usage limit has been reached. See the "Warranted Usage Limits" section for more details
    3. Branded Consumables: HP User Maintenance Kits. The consumables warranty period for HP user maintenance kits commences on the date of purchase by the customer and ends ninety (90) days later.
  3. Remedies. The exclusive remedy for a valid claim during the HP branded consumables warranty period is, at HP’s option, repair or replacement of the HP branded consumable. THE CUSTOMER SHALL NOT BE ENTITLED TO A REFUND OF THE PURCHASE PRICE FOR ANY REASON. Transfer of any warranty is available only with prior approval from HP, which shall not be unreasonably withheld.
  4. Warranty Claims Process. When the customer experiences a consumables part failure, the customer shall contact HP customer support and provide information about the failure. HP customer support will facilitate the return and disposition of the failed part. If the failed part is determined to represent a valid warranty claim, a replacement order will be placed on behalf of the customer and the customer will be notified of the expected delivery date.
  5. Exclusions. This HP branded consumables limited warranty does not apply to:
    1. HP printheads that: (a) have been used with unapproved agents, or other unapproved consumables; (b) have been refurbished, remanufactured or tampered with in any way; (c) have been abused, misused, improperly stored, operated outside of the published environmental or other specifications for the product; (d) exhibit wear from ordinary use; (e) sustained damage as the result of a failure to have a qualified operator operate the HP product; or (f) sustained damage as the result of a failure of the customer to perform recommended preventive maintenance on the HP product.
    2. HP agents or HP powders that: (a) have been refilled, refurbished, remanufactured or tampered with in any way; (b) have been abused, misused, improperly stored, operated outside of the published environmental specifications for the product; or (c) exhibit wear of ordinary use.
Warranty Ends Date Locations
To find the “Warranty Ends” date, look in the following table for the date's location on each product. The date follows the YYYY/MM/DD or YYYY/MM format, where YYYY indicates the year, MM indicates the month, and DD indicates the day.
Warranted Usage Limits
Product
Limit
3D600 Printhead
4000 ml

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