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HP DeskJet 2600 Printers - Ink Cartridge Errors

This document is for HP Deskjet 2620, 2621, 2622, 2623, 2624, 2630, 2632, 2633, 2634, 2635, 2636, 2640, 2652, 2655, 2675, 2676, 2677, 2680 and 2678 Ink Advantage All-in-One printers.
The printer does not print, and one of the following error messages displays on the printer control panel or computer screen:
  • Cartridge Problem
  • Incompatible Ink Cartridge
  • Ink Cartridges Missing
  • Ink Cartridge Problem
  • Blinking ink alert and flashing of empty ink level of affected cartridge .
  1. Empty ink level
  2. Blinking ink alert

Step 1: Update printer firmware

Some releases of ink cartridges are not compatible with older versions of printer firmware. Update the firmware to resolve this problem. To update or upgrade your printer's firmware, go to Updating or Upgrading Printer Firmware.
If the error persists, continue to the next step.

Step 2: Make sure the ink cartridges are correctly installed

When the ink cartridges are not correctly installed, the printer might display an error. Remove the ink cartridges, check them for any plastic tape, reinstall the ink cartridges, and then try to print again.
note:
HP cannot guarantee the quality of remanufactured or refilled ink cartridges. Use genuine HP ink cartridges for good print quality.
  1. If the printer is off, turn on the printer.
  2. Open the ink cartridge access door.
    The carriage moves to the center of the printer. Wait until the carriage is idle and silent before continuing.
    Open the ink cartridge acesss door
  3. Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out of its slot.
    Image: Remove the ink cartridge
      caution:
    Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
  4. Remove any protective tape that still might be on the contacts.
      caution:
    Do not try to remove the copper electrical strip.
    Image: Remove the plastic tape and do not touch the contacts or ink nozzles
  5. Hold the ink cartridge by its sides with the nozzles toward the printer, and then insert the ink cartridge into its proper slot.
    • Insert the black ink cartridge into the right slot.
    • Insert the tri-color ink cartridge into the left slot.
    Image: Snap the ink cartridge into place
  6. Push the ink cartridge forward into its slot until it snaps into place.
  7. Repeat these steps to replace the other ink cartridge, if necessary.
  8. Close the ink cartridge access door.
    Close the ink cartridge access door
If the error persists, continue to the next step.

Step 3: Clean the ink cartridge contacts

When the ink cartridge contacts are dirty, the printer might display an ink cartridge error. Unplug any cords or cables, remove the ink cartridges, and then clean the electrical contacts on the ink cartridges and print carriage.
  caution:
Clean the ink cartridges one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.
  1. Gather the following materials:
    • Dry foam-rubber swabs or lint-free cloth (eyeglass wipes or coffee filters work well)
    • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges)
        caution:
      Do not use platen cleaners or alcohol to clean the ink cartridge contacts. These can damage the ink cartridge or the printer.
  2. Turn on the printer.
  3. Open the ink cartridge access door.
    The carriage moves to the center of the printer. Wait until the carriage is idle and silent before continuing.
    Open the ink cartridge acesss door
  4. Disconnect the power cord and any Ethernet or USB cables, unless your printer is connected to a wireless network.
  5. Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out of its slot.
    Remove the ink cartridge
      caution:
    Do not remove both ink cartridges at the same time. Remove and then clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.
  6. Hold the ink cartridge by its sides.
    Hold the ink cartridge by its sides
  7. Dip a clean foam-rubber swab or lint-free cloth into distilled water, and then squeeze any excess water from it.
  8. Clean only the copper-colored contacts, and then allow the ink cartridge to dry for approximately 10 minutes.
    Clean the contacts
  9. Lightly moisten another foam-rubber swab with distilled water, and then squeeze any excess water from the swab.
  10. Use the swab to clean the electrical contacts in the carriage, located inside the printer.
    The carriage contacts
  11. Either let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.
    note:
    Make sure the ink cartridge is not left out of the printer for more than 30 minutes.
  12. Hold the ink cartridge by its sides with the contacts toward the printer, and then insert the ink cartridge into its proper slot.
    Snap the ink cartridge into place
  13. Slide the ink cartridge at a slight upward angle into the empty slot, and then gently push the ink cartridge until it snaps into place.
  14. Repeat these steps to clean and then reinsert the other ink cartridge.
  15. Close the ink cartridge access door.
    Close the ink cartridge access door
  16. Reconnect the power cord and any Ethernet or USB cables, unless your printer is connected to a wireless network.
  17. Turn on the printer if it does not turn on automatically.
If the error persists, continue to the next step.

Step 4: Restart the printer

Restarting the printer can sometimes resolve an ink cartridge error.
  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
    note:
    HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.
If the error persists, continue to the next step.

Step 5: Clean the ink cartridge contacts again

Cleaning the ink cartridge contacts again can help resolve the issue. Repeat the steps you performed previously in this document to clean the ink cartridge contacts.
note:
Make sure the ink cartridges snap firmly into place.
If the error persists, continue to the next step.

Step 6: Replace the ink cartridge

Replace the ink cartridge or ink cartridges indicated by the blinking Ink Level icon .
To find your cartridge number and to purchase ink or toner supplies, go to HP Store or a local retailer. Make sure you are using the correct genuine HP ink or toner supplies for your printer. HP cannot guarantee the quality or reliability of non-HP cartridges or refilled HP cartridges. To check the authenticity of your cartridges, go to the HP anti-counterfeit webpage (in English).
If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink or toner supplies, go to Printer and Page Yield Overview, and then review the limited warranty information for your supplies.
This printer is enabled with dynamic security. It is intended to be used only with ink cartridges with an original HP chip. Ink cartridges using a non-HP chip might not work, and those that work today might not work in the future. For more information, see Dynamic Security Enabled Printers.
  1. Turn on the printer, if it is not already on.
  2. Lower the output tray, reach inside the printer, grasp the handle, and then lower the ink cartridge access door.
    The carriage moves to the center of the printer.
    Open the ink cartridge acesss door
  3. Wait until the printer is idle and silent before you continue.
  4. Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out of its slot.
    Remove the ink cartridge
  5. Remove the new ink cartridge from its package. Be careful to only touch the black plastic on the ink cartridge.
    Holding the ink cartridge by its sides.
  6. Remove the plastic tape.
      caution:
    Do not touch the copper-colored contacts or the ink nozzles. Do not replace the protective tape on the contacts. Handling these parts can result in clogs, ink failure, and bad electrical connections.
    Remove the plastic tape
  7. Hold the ink cartridge by its sides with the contacts toward the printer, insert the ink cartridge into its slot, and then gently push the ink cartridge until it snaps into place.
    note:
    Install the color ink cartridge on the left and the black ink cartridge on the right.
    Snapping the ink  cartridge into place
  8. Repeat these steps to install the other ink cartridge, if necessary.
  9. Close the ink cartridge access door.
    Close the ink cartridge access door
  • If the alignment page does not print and the error persists, service the printer.
  • If the error is resolved, continue to the next step to align the ink cartridges.

Step 7: Align the ink cartridges

Scanning the alignment page allows the printer to align the ink cartridges and provide the best print quality.
  1. Lift the scanner lid.
  2. Place the alignment page with the print side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page.
    Image: Place the alignment page on the scanner glass
  3. Close the scanner lid.
  4. Press the Start Copy Black button or the Start Copy Color button on the printer control panel.
    The printer aligns the ink cartridges.
    note:
    If the alignment page fails to automatically print, you can manually print an alignment page using the HP Printer Assistant software (Windows) or the Printer Utility (macOS or OS X).
After aligning the ink cartridges, the printer is ready to print, copy, and scan. If the error persists, continue to the next step.

Step 8: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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