Customer Self Repair (CSR) is a key component of HP's warranty terms. It allows HP to ship replacement parts directly to you once a failure has been confirmed. Parts are generally shipped overnight so you receive them as quickly as possible. You can then replace the parts at your convenience. Customers who purchase HP Care Pack Services can still take advantage of CSR for convenience and time savings. For more information see HP's Customer Self Repair website www.hp.com/go/selfrepair. Also, consult the warranty statement for your product at hp.com or in the hardcopy form provided during product purchase.
CSR warranty terms and conditions are included in the warranty statement for the product, which can be found in the box with the product.
CSR is available in most countries. Talk with your local support center to learn about any restrictions for your location.
